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Field Service Technical Support Engineer Jobs in California

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Our engineers helped bring laser products to market just a few years after lasers were first ... Provide on-site technical support and field service assistance as required. * Travel as needed to ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Our engineers helped bring laser products to market just a few years after lasers were first ... Provide on-site technical support and field service assistance as required. * Travel as needed to ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... Coordinate all service activities with field teams and customers to maximize system tool up time ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... Coordinate all service activities with field teams and customers to maximize system tool up time ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Zoomcar

Technical Support Engineer

Sunnyvale, CA · On-site

$80 - $100/hr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Bachelor's degree in Computer Science, Information Technology, or related technical field, or ... support, solutions engineering, or similar customer-facing technical role. * Hands-on experience ...

Element Biosciences

Global Support Engineer

San Diego, CA · On-site

$90K - $110K/yr

Reporting to the Global Service Lead, the GSE 2 works closely with Global Support Engineers and Applications Scientists, Regional Field Service Managers and Technical Leads, Global Technical Support ...

Element Biosciences

Global Support Engineer

San Diego, CA · On-site

$90K - $110K/yr

Reporting to the Global Service Lead, the GSE 2 works closely with Global Support Engineers and Applications Scientists, Regional Field Service Managers and Technical Leads, Global Technical Support ...

Linuxcareers

Technical Support Engineer

Sunnyvale, CA · On-site

$100 - $125/hr

Troubleshoot customer issues across networking, devices, and backend services * Support customer ... Bachelor's degree in Computer Science, Networking, Cybersecurity, IT, or related field * Ability to ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Vinfast US

Field Technical Support Engineer

Irvine, CA · On-site

$100 - $125/hr

Vinfast Field Technical Support Engineers (FTSEs) provide on-site professional vehicle systems ... FTSEs will also provide Vinfast Service Center service readiness feedback and early training on ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

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Field Service Technical Support Engineer information

What does a field service technical support engineer do?

A Field Service Technical Support Engineer is responsible for installing, maintaining, and repairing technical equipment at customer sites. They troubleshoot issues, provide technical support, and ensure that systems are functioning optimally. Their role often involves traveling to different locations, interacting directly with customers, and delivering hands-on solutions to complex technical problems. They also may provide training and guidance to customers on equipment usage and best practices.

What are the key skills and qualifications needed to thrive as a field service technical support engineer?

To thrive as a Field Service Technical Support Engineer, you need a solid background in electronics, mechanical systems, troubleshooting, and a relevant degree or technical certification. Familiarity with diagnostic tools, remote support software, and industry-specific hardware or software platforms is typically necessary. Exceptional communication, customer service, and problem-solving skills help you effectively resolve client issues on-site or remotely. These competencies ensure timely, accurate solutions and strong client relationships, which are vital for customer satisfaction and business success.

How does a field service technical support engineer typically collaborate with customers and internal teams during service calls?

Field Service Technical Support Engineers work closely with customers to diagnose and resolve technical issues on-site, often acting as the primary point of contact during service visits. They also coordinate with internal engineering, product, and support teams to escalate complex problems and relay customer feedback. Effective communication and documentation are crucial, as engineers must clearly explain technical solutions to non-technical users while ensuring all service activities are logged and reported back to their organization. This collaborative approach helps maintain high customer satisfaction and continuous product improvement.

What is the difference between Field Service Technical Support Engineer vs Network Support Technician?

AspectField Service Technical Support EngineerNetwork Support Technician
CertificationsTypically CompTIA A+, Network+, Cisco CCNAOften CompTIA Network+, Cisco CCNA
Work EnvironmentOn-site customer locations, field serviceData centers, office environments, remote troubleshooting
Industry UsageManufacturing, telecommunications, IT servicesIT, telecommunications, enterprise networks
Job FocusHardware installation, troubleshooting, repairsNetwork configuration, maintenance, troubleshooting

While both roles involve technical support and troubleshooting, the Field Service Technical Support Engineer primarily focuses on hardware and on-site service, whereas the Network Support Technician specializes in network systems and remote or on-site network troubleshooting. The choice depends on whether the role emphasizes hardware fieldwork or network infrastructure management.

What cities in California are hiring for Field Service Technical Support Engineer jobs?

Cities in California with the most Field Service Technical Support Engineer job openings:

Technical Support Engineer

Palo Alto, CA • On-site

Sciton
Medical Equipment and Supplies Manufacturing • 201 - 500 employees
Learn more about Scitonexternal

$80K - $90K/yr

Full-time, Part-time

Retirement

Re-posted 2 days ago

Job description

Technical Support Engineer
Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.
Position Summary
The Technical Support Engineer is responsible for providing expert technical support, troubleshooting, repair, calibration, and installation assistance for Sciton's advanced medical laser systems. As a key member of the Global Service Team, this role works closely with customers and internal teams to diagnose and resolve technical issues, ensure optimal system performance, and deliver an exceptional customer experience.
The ideal candidate is a hands-on technical professional with strong problem-solving skills, experience supporting complex electromechanical equipment, and a commitment to customer success.
Key Responsibilities:
  • Provide technical support for the repair, testing, calibration, and installation of laser systems, subsystems, and related components.
  • Troubleshoot and resolve technical issues involving medical laser equipment and associated technologies.
  • Escalate complex technical issues and communicate potential risks that may impact service delivery or project timelines.
  • Maintain accurate and detailed service records, reports, and documentation.
  • Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution.
  • Collaborate closely with internal Sales, Service, Engineering, and Operations teams.
  • Deliver exceptional customer service while building strong relationships with customers and partners.
  • Provide on-site technical support and field service assistance as required.
  • Travel as needed to support customer installations, training, service activities, and escalations.
  • Perform additional duties and special projects as assigned.

Key Qualifications:
  • Associate degree in Electronics, Biomedical Engineering Technology, or a related technical field.
  • 5-10 years of experience in field service, technical support, or troubleshooting complex technical equipment.
  • Proven experience diagnosing, repairing, and maintaining electromechanical systems.
  • Working knowledge of customer support requirements within medical, healthcare, or clinical environments.
  • Understanding of product alignment, calibration, certification, and compliance standards.
  • Familiarity with laser technology, optical systems, and related applications.
  • Ability to interpret technical documentation, schematics, and service procedures.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Excellent communication and customer service skills, with the ability to build positive relationships with customers and internal teams.
  • Ability and willingness to travel as needed.

Compensation and Benefits
The compensation range for this position is $80k - $90k annually, with final compensation determined based on experience, qualifications, and overall fit for the role. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401(K) with matching
FULL-TIME/PART-TIME Full-Time
POSITION Technical Support Engineer
LOCATION Palo Alto, CA (HQ)
Pay Range: $80,000 - $90,000 per year

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