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Field Service Operations Manager Jobs in Elgin, IL

G&W Electric

Manager, Field Service

Bolingbrook, IL · On-site

$98K - $128K/yr

Manager, Field Service Provide a best-in-class experience for our customers by overseeing the day-to-day activities of field service technicians, coordinators, and 3 rd party service partners ...

Flender

Field Service Technician

Elgin, IL · On-site

... manager. The technician determines the cause of failure and possible corrective actions. The ... Equivalent of 5 years' experience in field service operations in power transmissions may substitute ...

Flender

Field Service Technician

Elgin, IL · On-site

... manager. The technician determines the cause of failure and possible corrective actions. The ... Equivalent of 5 years' experience in field service operations in power transmissions may substitute ...

Titan Security Group

Service Manager

Chicago, IL · On-site

... operations in Chicago. This role represents a strategic upgrade from a traditional service ... Field Service Technicians * Software / systems support resources This individual will play a ...

Titan Security Group

Service Manager

Chicago, IL · On-site

$130K - $160K/yr

... operations in Chicago. This role represents a strategic upgrade from a traditional service ... Field Service Technicians * Software / systems support resources This individual will play a ...

Flender

Field Service Technician

Elgin, IL · On-site

$28/hr

... Manager. The technician determines the cause of failure and possible corrective actions. The ... field service operations • Knowledge and experience with blueprints, metric system, work ...

Flender

Field Service Technician

Elgin, IL

$28/hr

... Manager. The technician determines the cause of failure and possible corrective actions. The ... Equivalent of 5 years' experience specifically in field service operations Knowledge and experience ...

Lucky Lincoln Gaming

Operations Manager

Chicago, IL · On-site

$85K - $105K/yr

Support the Regional Director with insights, problem-solving, and operational execution Requirements WHO YOU ARE * 5+ years in operations, field service, route management, or warehouse leadership

Lucky Lincoln Gaming

Operations Manager

Chicago, IL · On-site

$85K - $105K/yr

WHO YOU ARE * 5+ years in operations, field service, route management, or warehouse leadership * Experienced in leading hourly teams with clear accountability * Strong operational instincts -- you ...

Smiths Group

Field Service Manager

Chicago, IL · On-site

Customer service mindset * Time management * Technical aptitude * Adaptability in field environments Additional Information * Medical, Dental, Vision * 401k Retirement Plan with company match * Life ...

Smiths Group

Field Service Manager

Chicago, IL · On-site

Customer service mindset * Time management * Technical aptitude * Adaptability in field environments Additional Information * Medical, Dental, Vision * 401k Retirement Plan with company match * Life ...

Flex Tek

Field Service Manager

Chicago, IL

Customer service mindset * Time management * Technical aptitude * Adaptability in field environments Additional Information * Medical, Dental, Vision * 401k Retirement Plan with company match * Life ...

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All JobsField Service Operations JobsField Service Operations Manager JobsField Service Operations Manager Jobs in Elgin, IL

Field Service Operations Manager information

See Elgin, IL salary details

$36.1K

$77.5K

$134.9K

How much do field service operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for field service operations manager in Elgin, IL is $77,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $90,900.00 per year, depending on experience, location, and employer.

How much do field service operations managers make in the US?

Field Service Operations Managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can increase with certifications, leadership skills, and managing larger teams or complex operations.

What does a field service operations manager do?

A field service operations manager oversees the scheduling, coordination, and execution of on-site service activities for a company. They manage field technicians, ensure timely service delivery, optimize operational efficiency, and often use tools like service management software. The role requires strong leadership, problem-solving skills, and knowledge of industry standards and safety regulations.

What cities near Elgin, IL are hiring for Field Service Operations Manager jobs?

Cities near Elgin, IL with the most Field Service Operations Manager job openings:

Infographic showing various Field Service Operations Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $77,481 per year, or $37.3 per hour.

Manager, Field Service

Bolingbrook, IL • On-site

G&W Electric
See more jobs at G&W Electricexternal

$98K - $128K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Manager, Field Service
Provide a best-in-class experience for our customers by overseeing the day-to-day activities of field service technicians, coordinators, and 3 rd party service partners; including, but not limited to, ensuring inquiries are handled in a timely manner, training and developing direct reports and 3 rd party service partners, compiling reports, and identifying and implementing continuous improvement activities.
As a Field Service Manager you will:
  • The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician and 3 rd party service partner teams to ensure 100% customer satisfaction.
  • Build and scale field service processes, documentation, and best practices as the organization expands.
  • Manage 3 rd party service network to optimize geographic coverage and service levels.
  • Supervise direct reports and 3 rd party service and evaluate their performance against their job requirements and performance goals. Identify and participate in any necessary training and on boarding. Develop standardized training plans for employees and 3 rd party service.
  • Maintain strong support for and interact with outside sales representatives, customers, and end users. Handle escalations, as appropriate.
  • Analyze net promoter score (NPS) data collected from field service visits, disseminate to the appropriate parties, and follow-up with customers when required. Create scorecard for 3 rd parties to monitor performance.
  • Review and approve field service visit records, expense reports, and 3 rd party service invoices.
  • Identify and communicate potential design, manufacturing, and process improvements to eliminate systemic issues in the support of continuous improvement. Initiate customer improvement initiatives (CII's), as required.
  • Work with cross-functional teams at all levels of the G&W organization to resolve complex issues related to the design and application of G&W products.
  • Collect VOC (voice of customer) insights and communicate field trends to internal teams for product improvement.
  • Lead the weekly field service scheduling/progress meetings and co-lead the daily Aftermarket meetings.
  • In conjunction with EHS, ensure all aspects of safety are followed when technicians are in the field. Conduct random site visits to audit the field service technicians to ensure compliance with established procedures and safety protocols.
  • Ensures field service safety manual and procedures are up to date and that G&W Electric and 3 rd party techs have completed the proper training (OSHA 30, LOTO, First aid, NFPA 70E arc flash).
  • Identify tooling and equipment requirements and initiate purchase requisitions to procure.
  • In conjunction with the sales team Identify opportunities for maintenance programs and service agreements.
  • Responsible for hire/fire decisions; performance appraisals; employee training and development; handles disciplinary problems. This job will be evaluated on these decisions.

We are looking for someone with:
  • A Bachelor's degree in engineering or other related discipline.
  • Five years of experience managing direct reports and leading field service teams or equivalent.
  • 5 to 10 years of experience in the power equipment industry, ideal.
  • Knowledge of Microsoft Office.
  • Ability to teach others and communicate effectively with all levels of the organization.
  • Superior coaching and communication skills
  • Domestic and international product support experience required.
  • Ability to establish and maintain effective working relationships within and across departments and the company to support organization strategies.
  • Ability to maintain professional competence, knowledge, and skill necessary for the performance of all assigned responsibilities.
  • Strong problem-solving skills.
  • Ability to travel as needed.
  • Valid driver's license and passport.

Ideally you will have:
  • Familiarity with SalesForce and JDE.
  • Experience working with customized engineered products

The Physical Demands / Working Conditions of the role are:
  • General office environment; PC use, routine desk work, keyboard/mouse, phone, video calls.
  • Light lifting (occasional up to 25 lbs.).
  • Heavy lifting (occasional 25 lbs. or more).
  • Stooping / bending
  • Travel to customer sites when required.

What we offer you:
Typical pay is $98,872 � 128,577 annually.
Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.
This position is eligible for participation in our Quarterly Incentive Pay Program
G&W Electric offers a comprehensive benefits package that includes:
  • Medical, Dental and Vision Insurance
  • Short and Long-Term Disability
  • Life Insurance
  • Health club membership program and reimbursement
  • Employee Assistance Program
  • Tuition Reimbursement
  • 401 (k)
  • Annual Profit Sharing
  • Vacation
  • Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric
Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.
Learn more about our company by watching this video: https://www.youtube.com/watch?v=DMtAhsdYeUQ
G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!
G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.
*G&W Electric participates in the E-Verify process for all new hires.
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