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Field Service Operations Manager Jobs in Ohio (NOW HIRING)

Accenture

Oracle Field Service Consultant

Cleveland, OH · On-site

$70K - $196K/yr

Minimum of 2 years of experience working with field service operations, dispatch management, scheduling optimization, or related areas. * A minimum of 3 years of experience in requirement analysis ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Manage Client Services relationship and escalate issues as needed. * Manage Configurations of ... Interface with Technical Operations to resolve issues. * Interface with Technicians to assist with ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Manage Client Services relationship and escalate issues as needed. * Manage Configurations of ... Interface with Technical Operations to resolve issues. * Interface with Technicians to assist with ...

DuraServ Corp

Assistant Operations Manager

Cincinnati, OH · On-site

$50K - $62K/yr

... service calls * Oversee warehouse operations alongside the Assistant Operations Manager -- Field ... including equipment staging, stock parts ordering, purchase order processing, and strict inventory ...

Clean Harbors

Field Service Project Manager

Brunswick, OH · On-site

$133K/yr

Pay range $80k+ annually with a 10% operational bonus * Comprehensive health benefits coverage ... Manages large-scale field service and emergency response projects, when directed. * Responsible for ...

Clean Harbors

Field Service Project Manager

Brunswick, OH · On-site

$80K/yr

Field service operations experience * Excellent interpersonal skills. * Proficiency in Windows ... Manages large-scale field service and emergency response projects, when directed. * Responsible for ...

Clean Harbors

Field Service Project Manager

Brunswick, OH · On-site

$80K/yr

Field service operations experience * Excellent interpersonal skills. * Proficiency in Windows ... Manages large-scale field service and emergency response projects, when directed. * Responsible for ...

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Field Service Operations Manager information

How much do field service operations managers make in the US?

Field Service Operations Managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can increase with certifications, leadership skills, and managing larger teams or complex operations.

What does a field service operations manager do?

A field service operations manager oversees the scheduling, coordination, and execution of on-site service activities for a company. They manage field technicians, ensure timely service delivery, optimize operational efficiency, and often use tools like service management software. The role requires strong leadership, problem-solving skills, and knowledge of industry standards and safety regulations.

What cities in Ohio are hiring for Field Service Operations Manager jobs?

Cities in Ohio with the most Field Service Operations Manager job openings:

Infographic showing various Field Service Operations Manager job openings in Ohio as of September 2026, with employment types broken down into 5% As Needed, 79% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution.

Customer Service Operations Manager

Dayton, OH • On-site

Norwood Medical
Medical Equipment and Supplies Manufacturing • 51 - 200 employees
Learn more about Norwood Medicalexternal

$130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Norwood Medical rating

6.0

Company rating: 6.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

At Norwood Medical, the work you do matters.

Every precision component we manufacture plays a role in helping surgeons perform procedures that improve and save lives around the world. From robotic-assisted surgery to minimally invasive medical technologies, our products are trusted in operating rooms where quality and precision make a difference.

Norwood Medical is seeking a Customer Service Operations Manager to lead customer order management and operational coordination in a fast-paced manufacturing environment. This is a working-manager role, combining hands-on responsibility with functional leadership.

The ideal candidate is customer-focused, highly organized, and comfortable balancing customer needs with operational capacity and business priorities.

Responsibilities include but are not limited to:

Manage customer purchase orders, sales orders, order changes, and delivery commitments.

Serve as a primary point of contact for customers regarding orders, schedules, delivery status, and escalations.

Partner with Planning, Operations, Sales, and other departments to coordinate order fulfillment.

Identify delivery risks and proactively communicate changes and recovery plans to customers.

Lead resolution of customer complaints, order issues, and escalations.

Provide day-to-day direction, support, and coaching to Customer Operations team members.

Monitor open orders, customer requirements, and delivery performance.

Support customer meetings and cross-functional initiatives.

Identify and implement process improvements that improve order accuracy, customer responsiveness, and operational efficiency.

Serve as a subject matter expert for customer order management and fulfillment processes.

Skills:

Bachelor's degree in Business, Supply Chain, Operations, or related field preferred; equivalent experience considered.

5+ years of experience in customer service, order management, supply chain, planning, operations, or manufacturing.

Previous experience leading, mentoring, or coordinating the work of others.

Experience with ERP systems and customer order management systems.

Strong Microsoft Office skills, particularly Excel and Outlook.

Excellent communication, organization, problem-solving, and decision-making skills.

Strong attention to detail and commitment to order accuracy.

Ability to manage multiple priorities in a fast-paced environment.

Ability to work effectively across departments and communicate professionally with customers.

Customer-focused approach with the ability to balance customer expectations with operational requirements.

What You Bring:

Team Mentality: Contribute to a team-focused environment and support shared goals.

Collaborative: Promote a culture of teamwork where we help each other learn and meet shared goals.

Communication: Share information clearly, listen to understand, resolve issues through open dialogue, and use communication tools to stay connected. Must be able to read, write, and conduct business in English with or without reasonable accommodation.

What You Will Get:

Medical, dental, vision, and prescription benefits starting the last day of the month.

Company-paid life insurance.

Employee Assistance Programs providing financial advice, personal and group therapy, and related support.

College tuition assistance program available after 6 months of employment.

A safety-focused workplace.

Numerous avenues for personal and professional growth through training and upward movement within Norwood.

401(k) savings plans.

Healthy Lifestyle Programs.

Voluntary benefits and employee discounts.

Career development.

All eligible candidates must pass the following pre-employment screenings before they can be hired to Norwood:

Background screening.

Drug screening.

Norwood is committed to a diverse and inclusive workplace. Norwood is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, sexual orientation, protected veteran status, disability, age or other legally protected status. All qualified individuals are encouraged to apply.

What Norwood Medical employees say

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