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Field Service Operations Manager Jobs in New York

Recruiting

Service Operations Manager

Manhattan, NY · Remote

Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off ...

UVeye

Vertical Operations Manager

Teaneck, NJ · On-site

$110K - $125K/yr

Manager Field Service Engineers and Service Operations Coordinators, focusing on achieving 80% utilization, ensuring technical readiness, and developing productive capacity planning. * Vendor ...

UVeye

Vertical Operations Manager

Teaneck, NJ · On-site

Manager Field Service Engineers and Service Operations Coordinators, focusing on achieving 80% utilization, ensuring technical readiness, and developing productive capacity planning. * Vendor ...

ICF

Field Operations Manager

Newark, NJ · On-site

Field Operations Manager - Home Weatherization Program Location: New Jersey Remote - Candidates ... Oversee contractor performance, project schedules, service interruptions, and production pipelines ...

EverLine Coatings USA

Field Operations Manager

Rye, NY · On-site

$85K/yr

Field Operations Manager responsibilities include managing people in the work field, and ensuring ... This position requires the candidate to be in the Field managing the Service Teams and must be able ...

EchoStar

Field Operations Manager

Valley Stream, NY · On-site

$80K - $90K/yr

... field operations and thousands of technicians across nearly 100 facilities across the country ... As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing ...

EchoStar

Field Operations Manager

Valley Stream, NY · On-site

$80K - $90K/yr

... field operations and thousands of technicians across nearly 100 facilities across the country ... As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing ...

EchoStar

Field Operations Manager

Valley Stream, NY · On-site

$80K - $90K/yr

... field operations and thousands of technicians across nearly 100 facilities across the country ... As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing ...

EchoStar

Field Operations Manager

Valley Stream, NY · On-site

$80K - $90K/yr

... field operations and thousands of technicians across nearly 100 facilities across the country ... As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing ...

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Field Service Operations Manager information

How much do field service operations managers make in the US?

Field Service Operations Managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can increase with certifications, leadership skills, and managing larger teams or complex operations.

What does a field service operations manager do?

A field service operations manager oversees the scheduling, coordination, and execution of on-site service activities for a company. They manage field technicians, ensure timely service delivery, optimize operational efficiency, and often use tools like service management software. The role requires strong leadership, problem-solving skills, and knowledge of industry standards and safety regulations.

What cities in New York are hiring for Field Service Operations Manager jobs?

Cities in New York with the most Field Service Operations Manager job openings:

Infographic showing various Field Service Operations Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Operations Manager

Manhattan, NY • Remote

Recruiting
See more jobs at Recruitingexternal

Full-time

Re-posted 25 days ago

Job description

 

Role:Service Operations Manager 
Department:Service Delivery 
Reports To:CEO 
Location:Remote, Global  
Term: Permanent Full-Time  
Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off 

Company Overview 

Imagis is an IT digital transformation firm that has been focused on the technology needs of Non-Profits, Biotech, Biomed, and other Healthcare IT companies for over 25 years.  
 
Our Mission is to deliver the best digital workplace experience for people to work better together securely with technology while balancing productivity and security. 

Our Vision is to build a future where people are connected, resourceful and leveraging technology to realize their potential. A bright future of growth and evolution where everyone can imagine more, achieve more and be more. A future where technology creates limitless opportunities for the global economy, organizations, and individuals. 

Our Core Values 

  • Intentional Growth 

  • Thoughtful Execution 

  • Integrity Above All Else 

Position Overview:  

As a key leader within our organization, you will be responsible for steering our service team, ensuring excellence in service delivery, and maintaining strong relationships with internal and external stakeholders. This role is pivotal in shaping our service operations and aligning them with our strategic objectives. 

Position Responsibilities 

  • Team Leadership:  
    Lead, manage and hold accountable the service team, fostering accountability, innovation, and collaboration. 

  • Process Development:  
    Build and optimize service operations processes to enhance service delivery. 

  • Daily Coordination:  
    Facilitate weekly service team and daily stand-up meetings, ensuring clear communication and actionable follow-ups. 

  • Project Management:  
    Develop project plans, assign resources and provide regular project status updates and efficiently manage resource allocation across the service pipeline. Facilitate project kick-off calls and lessons learned documentation. 

  • Change Management:  
    Handle change orders and direct service change requests, ensuring seamless execution. 

  • Documentation Management: 
    Ownership of documentation structure, SOP quality and adherence. 

  • Policy Compliance:  
    Ensure adherence to service desk processes in line with company policies. 

  • Service Level Management:  
    Monitor and achieve service level objectives across all service incidents and requests. 

  • Vendor Relations:  
    Maintain regular communication with key third-party vendors, ensuring alignment with service objectives. 

  • Strategic Reviews:  
    Conduct technology alignment reviews, providing insightful recommendations. 

Qualifications 

  • Excellent English communication skills 

  • Strong technical background within Microsoft 365 and Azure Ecosystem 

  • Proven leadership in service delivery management 

  • Excellent communication and team management skills 

  • Knowledge of current technology trends 

  • Minimum of 5+ years working in IT MSP or similar IT Service Desk team 

  • Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead 

  • Minimum of 3+ years in IT Project Management 

  • 1 or more of the following certifications or similar 

  • ITIL 

  • CAPM 

  • PMP 

  • Project + 

  • M365 or Azure Fundamentals 

PersonalSkills 

  • Self-motivated and driven 

  • Builder of process and systems 

  • Results oriented 

  • Strategic thinker with ability to execute  

  • Precise and detailed 

  • Clear and assertive communication style 

Key Performance Indicators 

  • Service Gross Margin 

  • SLA Adherence 

  • Standards Compliance 

Employment Type: FULL_TIME

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