Field Service Engineer Jobs in Provo, UT (NOW HIRING)

Introduction

Wavetronix, the global leader in radar-based vehicle detection technologies, is seeking a Field Service Technician (Networking / IoT) to support engineering development, testing, and validation of connected roadway systems.

These systems consist of roadside and cabinet-based technologies such as radar sensors, cameras, communication devices, power supplies, and surge protection equipment that work together to detect, process, and transmit traffic data. This role focuses on maintaining and supporting internal test sites and development infrastructure where these systems are installed, configured, and evaluated in real-world environments. As part of the engineering team, the primary focus is enabling product development through reliable field systems used to design, validate, and improve new products.

The right individual will have strong technical troubleshooting skills, be comfortable working independently in both field and office environments, and be capable of managing physical systems, networking, and device configuration.

This individual will work closely with engineering and product teams across multiple projects to prioritize and execute field-related work, ensuring that systems used for development and testing remain reliable and effective. This role will travel to clients and intersections with in the region about once a week. When not on travel, this role will be required to be onsite in our Springville office.

Success Outcomes

By the end of the first 6 months:

Independently maintain assigned test sites used for engineering development, ensuring high uptime and reliability

Diagnose and resolve common hardware, networking, and configuration issues without requiring engineering intervention

Successfully perform field installations including device mounting, cabling, and system configuration

Maintain accurate documentation of site configurations, issues, and changes

Demonstrate the ability to configure and maintain mobile test platforms (test vehicles) used for development and validation

Build strong working relationships with engineering and product teams and prioritize work across multiple projects

By the end of the first year:

Be the primary owner of test site reliability, minimizing downtime and proactively addressing issues before escalation

Significantly reduce the need for engineering teams to engage in field troubleshooting and maintenance activities

Independently plan and execute site maintenance and upgrade efforts based on engineering priorities

Own the readiness, configuration, and effectiveness of mobile test platforms as reliable, repeatable testing environments

Identify recurring field issues and provide clear, actionable feedback to engineering to improve system robustness

Contribute to improving field processes, installation practices, and system validation approaches

Background and Experience

Bachelor's degree in a technical field plus 10 years of experience in Quality Assurance, with a strong track record of leading QA teams and managing comprehensive QA programs

OR

15+ years of progressive experience in Quality Assurance, including demonstrated leadership of QA teams and ownership of end-to-end QA programs

Additional Consideration We recognize that great experience doesn't always fit neatly into a checklist. If you believe you have strong, proven expertise in Quality Assurance leadership, program management, and the core competencies outlined above-but do not meet every listed requirement or year of experience-we still encourage you to apply. We value depth of experience, impact, and results, and will thoughtfully review all qualified applicants.

Core Competencies

Experience installing, configuring, or maintaining electronic or networked systems in the field

Basic understanding of IP networking (static vs DHCP, subnets, connectivity troubleshooting)

Experience terminating and testing Ethernet or low-voltage cabling

Ability to troubleshoot hardware, software, and networking issues in real-world environments

Comfortable working independently for extended periods with minimal supervision

Strong mechanical aptitude (drilling, mounting equipment, working with tools)

Ability to work outdoors in varying weather conditions

Ability to climb ladders and perform pole-mounted installations

Strong organizational and documentation skills

Valid driver's license

Additional Technical Competencies (Preferred)

Experience with cellular modems, routers, or managed network switches

Familiarity with firmware updates and device configuration interfaces

Experience working in industrial panels, control systems, or telecom environments

Ability to read wiring diagrams and system layouts

Experience supporting IoT or cloud-connected devices

Basic familiarity with Linux or command-line tools

Experience maintaining or configuring mobile or portable test systems

Experience in industries such as telecommunications, industrial controls, security systems, AV systems, or similar technical field environments is strongly preferred

Industry certifications (e.g., networking, cabling, or manufacturer-specific certifications) are a plus but not required

Role-Specific Ownership Areas

Test Site Reliability: Maintain and troubleshoot internal field test systems used for engineering development

Field Installations: Execute installation and commissioning of devices and supporting infrastructure at test locations

Mobile Test Platforms: Own the configuration, setup, and readiness of company vehicles equipped for field testing

System Monitoring & Maintenance: Diagnose and resolve issues across hardware, networking, and configuration layers

Cross-Team Support: Work with engineering and product teams to prioritize and execute field-related work

What Makes Someone Successful in This Role

Strong, methodical troubleshooting mindset

Comfortable working alone and making decisions in the field

Able to move fluidly between hands-on physical work and technical configuration

Takes ownership of systems and follows through on issues to resolution

Communicates clearly with engineering teams and provides useful field feedback

Maintains a high standard of organization and documentation

Demonstrates curiosity and a willingness to learn new systems and technologies

About Wavetronix

Wavetronix' purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems.

We work in teams, so we look for people who are humble, hungry, and smart.

If you share our values and have the skills to help build and maintain advanced infrastructure systems, we encourage you to apply.