Field Service Aerial Technician Jobs (NOW HIRING)

Why Join Wagner? 

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential. 

Benefits include: 

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays 
• Medical, dental, and vision insurance 
• Life and AD&D Insurance 
• Retirement Plans -401Keligible employees can receive a company contribution up to 7% 
• Tuition Reimbursement 
• Employee Assistance Program (EAP) 
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more 
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans 

The Rental Field Service Aerial Technician works with direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

• Removes, repairs, and installs major components in varying configurations of equipment
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Maintains truck and crane inspection logs, and CAT Service reports on a daily basis
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Maintains service vehicle in safe and good repair
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Relevant CAT related courses
• 1 year experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 2+ years customer service experience
• 1+ years in servicing Aerial equipment

Additional Eligibility Requirements:

• Class D Driver’s License
• Must be at least 21 years old 

Competencies:

• Data Entry, Telephone Skills
• Safety Knowledge
• Reading/writing, reasoning, organizational, communication & math skills
• Caterpillar Product Knowledge
• Basic Knowledge of Microsoft Word and Outlook
• Intermediate Knowledge of DBS/ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment 

Work Environment:

• Noise: Loud, Environment: Indoors and Outdoors

Physical Demands:

• Standing, walking, talking, squatting/kneeling
• Use of Hands, Hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes carrying, lifting and/or moving objects up to 100 pounds or more

Travel Requirements:

• 75%- 100%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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