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Fidelity Transfer information

What is the difference between Fidelity Transfer vs Fidelity Customer Service Representative?

AspectFidelity TransferFidelity Customer Service Representative
Required CredentialsBasic financial knowledge, possibly some transfer-specific certificationsCustomer service skills, financial product knowledge, possibly FINRA licenses
Work EnvironmentBack-office, administrative, or operations settingCall center or office-based customer support environment
Employer & Industry UsageFinancial services, brokerage firms, transfer departmentsFinancial services, client support teams within brokerage firms

Fidelity Transfer roles focus on processing account transfers and require knowledge of transfer procedures, while Fidelity Customer Service Representatives handle client inquiries, providing support on various financial products. Both roles are essential in the financial services industry but differ in daily tasks and required skills.

Infographic showing various Fidelity Transfer job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, and 24% Part Time. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Senior Representative, Alternative Investments

Fidelity Investments

Euless, TX

Full-time

Posted 9 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Job Description:

The Role

The Alternative Investments Brokerage Operations role involves reconciling the Operations and Services Groups' Alternative Investment positions, held in book entry form, on behalf of our clients and in a timely manner to mitigate risk and exposure to the organization. These activities are performed daily and require adherence to policies, procedures, and regulatory guidelines

The Recon team is tasked with reconciliation of Hedge Funds, non-publicly traded REITS, Funds of Funds, Private Investment Funds and other asset classes. The associate will also be responsible for handling research requests regarding account transactions and for resolving complex reconciliation issues in a timely manner. The associate will act as the owner of the relationship between the Product Sponsor and Fidelity.

The Expertise and Skills You Bring

  • College degree preferred

  • Knowledge of alternative investment products and reconciliation process

  • 2 years brokerage experience, or 5 work related experience

  • Reconcile fund activity to internal books-and-records

  • Minimize risk to the organization by resolving discrepancies within 7 days of identifying

  • Analyze and research discrepancies and aged transactions with issuers

  • Process various maintenance requests

  • Escalate any potential risk to the organization

  • Data entry to support those funds that are reconciled manually

  • Analyze or review decision-related transactions and ensure compliance

  • Interact with various fund companies and their transfer agents

  • Review of brokerage activity and fund statements

  • Reconcile suspense accounts

  • Identify process improvement opportunities

  • Detail oriented, ability to work effectively with minimal supervision

  • Team player with capability to help maintain a positive work environment

  • Strong analytical and decision-making skills

  • Ability to prioritize and work effectively in a fast-paced environment with multiple deadlines and processes

  • Exceptional quality and productivity in current role

  • Ability to handle and resolve complex problems

  • Strong verbal and written interaction skills including ability to explain complex processes

  • Effective time management skills and ability to prioritize and multi-task.

  • Strong PC skills - Word, Excel and Access

Note: Fidelity will not provide immigration sponsorship for this position.

The Team

Operations and Services Group (OSG) provides superior customer service to Fidelity's Institutional Products Group's businesses through innovation, dedication and commitment to excellence. With eight operating divisions located throughout the country, OSG provides securities execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG performs tens of thousands of over-the-counter, listed equities, options, bonds, and mutual fund transactions daily.

An Alternative Investment (AI) is a highly specialized investment vehicle that is tailored to sophisticated, high net-worth investors and are not traded on any public market. Our Alternative Investments group services all Fidelity lines of business and handles end-to-end operations from onboarding of assets, all transactions, reconciliation, and servicing requests.

Certifications:Category:Brokerage Operations

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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