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Fiber Customer Support Analyst Jobs in Edison, NJ

ITech Recruiting

Applications Support

New York, NY · On-site

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Create a positive customer support experience and build strong relationships through deep problem ... Analyst in a fast-paced office environment. * High School Diploma required, some college or ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Create a positive customer support experience and build strong relationships through deep problem ... Analyst in a fast-paced office environment. * High School Diploma required, some college or ...

BravoTech

Field Support Analyst

Manhattan, NY · On-site

Field Support Analyst Deliver Exceptional IT Support in a Dynamic Enterprise Environment We're seeking a customer-focused Field Support Analyst to provide Level 1 and Level 2 technical support for ...

Empowered Hospitality

Customer Support

Manhattan, NY

$19.75 - $26.50/hr

Support reporting and statistical analysis of E|H by building and generating reports, analyzing reports, suggesting means of collecting and analyzing data to meet client needs * Perform comparative ...

Empowered Hospitality

Customer Support

New York, NY · On-site

$19.75 - $26.50/hr

Support reporting and statistical analysis of E|H by building and generating reports, analyzing reports, suggesting means of collecting and analyzing data to meet client needs * Perform comparative ...

Barclays

Application Support Analyst

Whippany, NJ · On-site

Develop the support model and service offering to improve the service to customers and stakeholders ... Analysis of system logs, error messages and user reports to identify the root causes of hardware ...

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Fiber Customer Support Analyst information

See Edison, NJ salary details

$12

$28

$41

How much do fiber customer support analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for fiber customer support analyst in Edison, NJ is $28.90, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $41.06 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Edison, NJ?

For Fiber Customer Support Analyst jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Edison, NJ look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Fiber Customer Support Analyst jobs?

Cities near Edison, NJ with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,122 per year, or $28.9 per hour.

Customer Support Analyst - Pharmaceutical Sales

Hopewell, NJ • On-site

Keen360, Inc.
11 - 50 employees
Learn more about Keen360, Inc.external

Contractor

Re-posted 16 days ago

Job description

Our client has engaged us to establish a Sales Operations support team to triage and resolve issues impacting Pharmaceutical Sales Representatives and their organizations. Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback to the requestor as to the status of their request. As new and challenging types of requests are received, the Customer Support Analyst will be expected to document their approach as Standard Operating Procedures
The ideal candidate should possess great communication, presentation and organizational skills. They should be able to conduct an extensive amount of research at a rapid pace, and feel comfortable engaging experts throughout the organization to obtain the necessary answers and resolutions. The candidate must also be comfortable with a predefined Service Level Agreement (SLA) and being held accountable to such SLA on a day to day basis.
It is preferred the expert be comfortable with computer systems and confident to learn new systems as needed. Experience in SalesForce.com, Veeva, BI tools, Field Reporting and CRM/SFA is a plus.
Requirements
  • Bachelor's Degree is a plus but not required
  • Skilled at analyzing complex issues and distilling concepts to others
  • Ability to multitask and work in a fast-paced, time sensitive environment while adhering to deliverables and timelines
  • Strong interpersonal skills, with the ability to work in a professional and collaborative manner
  • Adept at written and verbal communication and comfortable with public speaking
  • Able to proactively identify risks, and drive action to mitigate and resolve issues
  • Ability to take on new challenges and work outside of one's comfort zone
  • Ability to identify challenges in existing processes and perform in a dynamic environment to develop actionable solutions and define process improvements.
  • A minimum of 3 years of industry experience (healthcare, medical device or pharmaceutical) related to market, analytics, field sales, or sales support is preferred
  • Knowledgeable with syndicated data sources, such as iQVIA and with the sales process (pharmaceutical, etc.)
  • Must have a proven track record of providing value added customer service.
  • Ability to support cross-functional teams and the ability to understand and translate their business issues into actionable solutions.
  • Excellent personal leadership, collaboration, communication (written, verbal, and presentation)
  • Strong critical thinking skills and attention to detail are required.
  • The individual must perform in a dynamic environment with the knowledge to recommend and implement process improvements.
  • Handle multiple projects simultaneously, adhere to deliverables and timelines, and be open to creative problem solving and team collaboration.
  • Must have competency in MS Word, Excel, PowerPoint. Have the capacity to learn new technologies and data structures.
  • A clear understanding of Business Processes and how such processes impact the organization as a whole is preferred
  • Ability to resolve issues from customers in a professional and timely manner
  • Ability to identify gaps in business processes and recommend solutions to fix the process in order to make the team more efficient.
  • Must have customer service experience in any capacity that demonstrates knowledge on dealing with customers on a continual basis
  • Pharmaceutical Sales process knowledge is desired but not required.

Benefits
Keen360 is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies and deliver innovative solutions to achieve measurable results. Our projects range from pure design and development topics to more transverse transformation involving multiple business lines or regions.

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