Description:
Expected Starting Salary Range: 18.59 - 22.37
SUBFUNCTION DEFINITION:
Join the HIM team at the nation’s top pediatric hospital and play a critical role in delivering world-class care! As part of our team, you'll prepare and process medical record requests (Release of Information - ROI) from patients, attorneys, insurance providers, and legal professionals, ensuring the production of accurate, valid, and HIPAA-compliant records. Be part of a dynamic environment where your work makes a direct impact on patient care and compliance in one of the most respected healthcare institutions in the country!
REPRESENTATIVE RESPONSIBILITIES
Customer Service
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Assist CCHMC staff and customers with medical record requests.
- Respond to telephone inquiries and status requests for the release of protected health information (PHI), adhering to HIPAA, CCHMC, and HIM department standards.
- Prioritize information requests, troubleshoot issues, and escalate as needed.
- Process first-level requests for patient information following HIPAA and HIM standards.
- Research and update patient care teams in Epic, as appropriate.
- Demonstrate flexibility in work assignments to meet customer needs and collaborate effectively with team members.
Quality Review
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Perform quality reviews during the training phase for CDIT staff.
- Maintain production and measurement statistics, consistently meeting department productivity and quality standards.
- Ensure a neat, organized, safe, and accessible work environment that supports an effective and efficient workspace for employees, patients, and families.
Authorizations
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Review, validate, and enter authorizations for the release of protected health information, ensuring HIPAA compliance.
- Work with requestors (families, patients, providers, auditors, etc.) to facilitate request processing and provide timely feedback on request statuses.
- Process routine or first-level disclosures of medical records to meet turnaround time goals (e.g., verifying discharge dates for insurance, releasing immunization records, uploading images to PACS, and burning CDs for internal/external customers).
Dictations
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Monitor completion of dictations within CCHMC timelines and manage the Incomplete Operative Report Dictation List as per procedures.
- Resolve physician suspension issues and support coding by addressing data integrity and other queries related to operative notes.
- Provide technical and administrative support for other health information functions.
- Monitor the fax server, research, and correct entries as needed.
- Complete special projects as assigned.
- Utilize electronic work lists and workflow reports to review and edit medical record transcription for accuracy, ensuring correct patient demographic information, physician signature deficiencies, and formatting in Quanum.
Qualifications:
EDUCATION/EXPERIENCE
Required:
- High school diploma or equivalent
- 2 years of work experience in a related job discipline.
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability