ZipRecruiter

Log In

1

Fast Tracker Jobs in Decatur, GA (NOW HIRING)

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$210K/yr

Ensure clean closeout and accurate records across the systems of record (3GIS, Site Tracker) and ... Shape and scale delivery operations for a fast-growing regional fiber network. * Flexible, hybrid ...

Tucker Ellis LLP

E-Billing Specialist

Atlanta, GA · On-site

$80K - $110K/yr

Strong understanding of electronic billing platforms such as Legal Tracker, CounselLink ... Ability to work independently and collaboratively in a fast-paced environment * Proficiency with ...

Tucker Ellis LLP

E-Billing Specialist

Atlanta, GA · On-site

$80K - $110K/yr

Strong understanding of electronic billing platforms such as Legal Tracker, CounselLink ... Ability to work independently and collaboratively in a fast-paced environment * Proficiency with ...

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$203K/yr

... Tracker) and timely billing start. How Success is Measured You'll be measured on the metrics that ... a fast-growing regional fiber network. • Flexible, hybrid-friendly work based at our Sandy ...

Atwell, LLC

Crew Chief

Marietta, GA · On-site

$18.25 - $23.75/hr

Recognized in Crain's "Fast 50" as one of the fastest-growing companies (#14) * Recognized as the ... Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home ...

Atwell, LLC

Crew Chief

Marietta, GA · On-site

$18.25 - $23.75/hr

Recognized in Crain's "Fast 50" as one of the fastest-growing companies (#14) * Recognized as the ... Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home ...

previous pagenext page

Showing results 21-40

All JobsFast Tracker JobsFast Tracker Jobs in Decatur, GA

Service Quality Lead - Paratransit

Atlanta, GA • On-site

Vectour Group
Facilities Support Services • 51 - 200 employees
Learn more about Vectour Groupexternal

$20.30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Service Quality Lead - Paratransit Services
Position Summary
The Service Quality Lead serves as the on-duty management representative and is responsible for maintaining service performance, supporting staff, and ensuring that daily operational goals are met.
Primary Duties and Responsibilities
• Serve as the primary point of contact for all shift-related operational issues.
• Monitor service performance in real-time to ensure adherence to key KPIs, including On-Time
Performance (OTP), trip monitoring, and schedule adherence.
• Monitor and resolve late trips, ensuring proper coordination of customer callbacks and accurate use of Tracker Action Codes to document actions taken.
• Escalate service or personnel issues promptly to management when intervention or approval is needed.
• Provide coaching and support to dispatchers, schedulers, and customer service representatives to maintain high service standards.
• Document shift activities, including incidents, service interruptions, and resolutions, in the daily shift report.
• Assist in onboarding and training new employees by reinforcing SOPs and quality standards.
• Ensure compliance with safety policies and ADA service requirements.
• Collaborate with management to identify and address operational trends, recurring issues, or training needs.
• Represent MARTA's service values through professionalism, fairness, and accountability.
Qualifications & Skills
• Minimum 3 years of experience in paratransit, dispatch, or transportation operations.
• Prior supervisory or lead experience preferred.
• Strong understanding of dispatch operations, service delivery standards, and ADA paratransit requirements.
• Proven ability to make quick, sound decisions in fast-paced operational settings.
• Excellent written and verbal communication skills.
• Strong problem-solving ability with a focus on teamwork and customer service.
• Proficiency with operational systems (e.g., Trapeze, PASS, Finesse, or equivalent).
• Willingness to work nights, weekends, or holidays as part of a 24/7 operation.
Work Schedule & Location
• TBD
• Primary location: 1040 Brady Avenue NE, Atlanta, GA 30318
Compensation & Benefits
• Pay: $20.30 per hour, paid biweekly
• Comprehensive benefits package including: - Medical, Dental, Vision, Disability, and Life Insurance - 401(k) with Employer Match - Paid Holidays, Vacation, and Sick Leave - Advancement Opportunities
Equal Opportunity Statement
Vectour Group is an equal opportunity employer committed to fostering an inclusive culture that supports growth for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apply