Job Summary:
Field AI is transforming how robots interact with the real world, and they are seeking a Senior IT & Security Operations Engineer to manage their IT infrastructure. This role involves overseeing macOS/Linux endpoints, network operations, endpoint security, and compliance partnership to ensure a secure and productive environment for the robotics engineering team.
Responsibilities:
• Own the full lifecycle of our macOS and Linux endpoint fleet through JumpCloud MDM, enrollment, configuration, application deployment, patch management, and compliance enforcement.
• Operate the office and lab network end to end, switches, firewalls, Wi-Fi, VLANs, and VPN.
• Operate CrowdStrike Falcon as our primary EDR — deploy sensors, define prevention and detection policies, tune detection logic to reduce false positives, and lead first response on endpoint security incidents.
• Partner with Security and Legal on SOC 2 and ISO 27001 — translate framework requirements into operational controls, automate evidence collection, and own the IT-side response to audits and quarterly access reviews.
• Serve as the senior technical resource on the IT team — resolve complex incidents, document resolutions as runbooks, and automate the underlying root cause wherever possible.
Qualifications:
Required:
• 5+ years of IT engineering experience, including time as a senior individual contributor on a small IT team in a fast-paced startup environment.
• Deep Linux internals knowledge — systemd, kernel and networking subsystems, package management, sso integration, and host-level diagnostics.
• Equivalent fluency administering macOS at scale.
• Production experience administering and scaling a modern MDM platform, ideally JumpCloud — policy authoring, configuration profiles, and rollout strategies across a heterogeneous fleet.
• Hands-on experience with professional-grade networking equipment such as Sophos, Ubiquiti, or Fortinet — switches, firewalls, Wi-Fi, and VPN — including packet-level troubleshooting.
• Hands-on administration of Google Workspace, GitHub, AWS, and Jira Cloud, with strong fundamentals in SSO/SAML/OIDC, SCIM provisioning, and IAM hygiene.
• Working experience with CrowdStrike Falcon or a comparable EDR/XDR platform — sensor deployment, policy configuration, detection tuning, and incident triage.
• Practical experience supporting SOC 2 and/or ISO 27001 — operationalizing controls, collecting evidence on a recurring cadence, and partnering with auditors.
Preferred:
• Scripting proficiency in Python, Bash, or similar for IT and identity automation.
• Experience standing up or maturing a JumpCloud deployment from the ground up.
• Background supporting robotics, hardware, or lab environments.
• Prior on-call or incident response experience in a security-conscious environment.
• Vendor management and procurement experience for IT and security tooling.
Company:
FieldAI is the general-purpose brain making robots autonomous in complex, risky, real-world environments. Founded in 2023, the company is headquartered in Mission Viejo, USA, with a team of 201-500 employees. The company is currently Growth Stage.