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Fan Engagement Jobs in Ohio (NOW HIRING)

Cleveland Indians

Fan Ambassador

Cleveland, OH · On-site

$14.30/hr

Create a secure, pleasant, and welcoming atmosphere for all guests at Progressive Field during every fan engagement. Promote enriching experiences through excellent customer service while fulfilling ...

AEG

Toledo Walleye Social Media Intern

Toledo, OH · On-site

$14.75 - $19/hr

Monitor social trends and contribute ideas to grow fan engagement and expand reach. * Assist with fan engagement by helping respond to comments, messages, and mentions. * Maintain a professional ...

AEG

Matchday Host

Cincinnati, OH · On-site

Director, Match Production and Fan Engagement Position Summary: The Matchday Host is a key position within the FC Cincinnati and TQL Stadium team. This position will be responsible for assisting in ...

AEG

Promotions Team

Cincinnati, OH · On-site

Fan Engagement Reports to: Sr. Manager of Fan Engagement Position Summary: The Promo Team member is a key position within the FC Cincinnati and TQL Stadium team. This position will be responsible for ...

AEG

Video Intern - Social Media

Cincinnati, OH · On-site

$14.50 - $18.50/hr

... fan engagement for sizzle reels and recap videos • Capture content at community events and team appearances • Support the creation of in-game entertainment videos and other creative projects • ...

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Fan Engagement information

See Ohio salary details

$25.7K

$74K

$129.8K

How much do fan engagement jobs pay per year?

As of Sep 7, 2026, the average yearly pay for fan engagement in Ohio is $73,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $89,400.00 per year, depending on experience, location, and employer.

What is a fan engagement?

A Fan Engagement job focuses on building and maintaining strong relationships between a brand, team, or organization and its fans. This role involves creating interactive experiences, managing social media, organizing events, and responding to fan inquiries to enhance loyalty and excitement. Professionals in this field use data and feedback to tailor content and marketing strategies that resonate with the audience. The goal is to foster a passionate and engaged community that supports and promotes the brand.

What does a fan engagement do?

A typical day in Fan Engagement involves creating and curating content for social media, responding to fan inquiries or feedback, and coordinating digital campaigns or in-person events. Professionals in this role often monitor engagement metrics and collaborate with marketing, communications, and event teams to enhance fan experience and loyalty. They may also manage online communities, develop loyalty programs, and foster a positive brand image. This dynamic environment provides opportunities to use both creative and analytical skills while building strong connections between fans and the organization.

What are the key skills and qualifications needed to thrive in fan engagement, and why are they important?

To thrive in a Fan Engagement role, you need a strong background in communications, marketing, and social media strategy, often supported by a relevant degree or professional experience. Familiarity with analytics platforms, content management systems, and customer relationship management (CRM) tools is typically required. Creativity, strong interpersonal skills, and the ability to quickly adapt to changing trends help individuals excel in this position. These skills are vital for building meaningful fan relationships, driving brand loyalty, and supporting the organization's overall growth.

What are the most commonly searched types of Fan Engagement jobs in Ohio?

The most popular types of Fan Engagement jobs in Ohio are:

What are popular job titles related to Fan Engagement jobs in Ohio?

For Fan Engagement jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Fan Engagement jobs in Ohio look for?

The top searched job categories for Fan Engagement jobs in Ohio are:

What cities in Ohio are hiring for Fan Engagement jobs?

Cities in Ohio with the most Fan Engagement job openings:

Fan Engagement jobs near you
Infographic showing various Fan Engagement job openings in Ohio as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $73,961 per year, or $35.6 per hour.

Fan Ambassador

Cleveland Indians

Cleveland, OH • On-site

$14.30/hr

Part-time

Re-posted 17 days ago

Job description

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.
PRIMARY PURPOSE: Create a secure, pleasant, and welcoming atmosphere for all guests at Progressive Field during every fan engagement. Promote enriching experiences through excellent customer service while fulfilling responsibilities that honor, acknowledge, support, and assist our fans. Foster the making of cherished memories, the celebration of families, and the connection between generations of fans, all while striving to establish a friendly and lively environment.
RESPONSIBILITIES & DUTIES:
  • Create and implement memorable experiences by proactively monitoring for opportunities to surprise and delight guests, exceeding their expectations and enhancing their overall experience.
  • Deliver exceptional service while operating in the Fan Service Center and Upper Fan Services.
  • Assist guests in wheelchairs with transportation to and from seats within the ballpark.
  • Oversee service recovery for ticketing issues and fan complaints, documenting and tracking all efforts, guest interactions, and observations related to incidents at the ballpark, and escalating issues, as necessary.
  • All public areas within and surrounding the ballpark should be monitored to maintain cleanliness, order, and safety, with any critical findings report to Base.
  • Support transportation logistics, including parking and shuttle services, and assist with the Designated Driver Program as needed.
  • Support the organization of non-game events, which may include activities such as Terrace Club activations, concerts, and high school baseball games, etc.

ROLE REQUIREMENTS:
  • Previous customer service experience is preferred, along with the ability to push wheelchairs, walk, stand, and climb stairs or ramps throughout the entire shift (4-8 hours) while remaining motivated and engaged in assigned tasks, all while maintaining a consistently positive, service-oriented, and fan-centric attitude.
  • Demonstrates excellent judgment and composure in high-stress situations, with the capability to work independently or collaboratively as required.
  • Fundamental computer skills to operate programs related to employment (i.e. tablets, etc.)
  • Fulfill physical demands, including the ability to walk, sit, or stand for an entire shift, work extended hours on holidays and weekends, and navigate all areas of the Ballpark.
  • Must be at least 16 years old

DEPARTMENT REQUIREMENTS:
  • Acquire a thorough understanding of the policies and procedures relevant to the Ballpark Services department and the Cleveland Guardians Organization while also familiarizing yourself with the various departments and their specific staff responsibilities.
  • Effectively oversee and enforce policies and procedures, ensuring a professional and friendly demeanor when engaging with guests, while maintaining a professional appearance in accordance with the Employee Handbook and uniform requirements.
  • Develop comprehensive knowledge of all areas within the ballpark to accurately assist guests and provide them with precise directions and support.

AVAILABILITY REQUIREMENTS:
  • Capable of fulfilling the complete duration of assigned shifts, encompassing pre- and post-event duties as well as rain delays, while being available for extended and irregular hours, including evenings, weekends, and holidays throughout the baseball season, and participating in all mandatory training sessions and daily briefings.
  • Must be available for a minimum of 40 out of 81 home games each year (50%)
  • Typical Work Hours (subject to change depending on game/gate time)
    • Night Games: 5:00 p.m. start
    • Day Games: 10:00 a.m. start
    • Break times are determined by your Supervisor

ORGANIZATIONAL REQUIREMENTS:
  • Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
  • Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
  • Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
  • Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
  • Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
  • Ability to act according to the organizational values and service excellence at all times.
  • Willingness to work extended days and hours, including holidays and weekends.
  • Willingness to adhere to all Major League Baseball and Club policies

As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.
The expected hourly rate for this position is $14.30. This rate serves as a general guideline; actual compensation will be determined based on a candidate's skills, experience, and qualifications, as well as market and business considerations.
At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.
We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We're looking for the best person for the job, and we know that you might bring skills and experiences that aren't exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don't meet every single qualification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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