Family Support Program Manager Jobs in Delaware (NOW HIRING)

This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to the government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)

Job Summary

The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The goals of the program are to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve.

Overview

In alignment with our business strategy, we are seeking Senior Program Manager to be responsible for supporting business and technology programs within the IS Global Project Management Office (PMO) of the Institutional Services (IS) business line by assisting in planning, execution, and reporting on key initiatives. This role collaborates with cross-functional teams to ensure alignment with business and technology strategies while driving operational efficiencies across finance, governance, and communications.

Primary Responsibilities

• Vision & Strategy Program Coordination & Execution: Assist in managing technology-driven programs and initiatives across Institutional Services functions and products.
• Support portfolio, program, and project management activities, ensuring alignment with tech strategy and business objectives.
• Coordinate program deliverables, ensuring deadlines, budgets, and quality standards are met.
• Demand planning based on intake/discovery (for technical and product resources)
• Interface with UX on all major programs and ensure sustainable collaboration with scrum masters.
• Reporting & Analytics: Track and report on program performance metrics, OKRs, and KPIs to ensure strategic alignment.
• Maintain dashboards and analytics tools to provide insights on capacity planning, vendor performance, and financial forecasting.
• Communications & Stakeholder Engagement Provide and maintain consistent engagement with key stakeholders; Acts as the liaison between the Product and Tech team Aligned to ICSP Product Owners and their teams.
• Risk & Compliance Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Required Skills and Qualifications

• Bachelor’s degree and a minimum of 10 years’ proven project management experience OR in lieu of a degree, a combined minimum of 14 years’ higher education and/or work experience, including a minimum of 10 years’ proven project management experience.
• Proficiency in MS Suite (Advanced Excel, MS project, Teams).
• MS Power Platform (Power Apps Suite)

Preferred Qualifications

• Strong knowledge of project management methodology/disciplines.
• Experienced in leading business driven initiatives with Agile delivery frameworks
• Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus.
• Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.
• Excellent problem-solving skills.
• Ability to work individually as well as a member of a team.
• Self-motivated, results-driven and well-organized individual.
• Ability to handle multiple tasks and work under time constraints in support of various assignments.
• Ability to function professionally at many different levels (clients, management and peers).
• Strong interpersonal skills are necessary for business partner relationships within and outside the organization.
• The ability to build mutual trust and encourage respect; open to diverse points of view.
• Strong knowledge of Agile Methodology
• Project Management Professional (PMP) certification.
• Program Management Professional (PgMP) certification.
• Master’s degree.

Managerial/Supervisory Responsibilities

• Responsible for oversight of 2 to 3 large initiatives at any given time
• Indirect management of a team of approximately 20 to 30 business and technology staff.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $141,800.00 - $236,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Wilmington, Delaware, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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