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Fairfield Inn Jobs in Illinois (NOW HIRING)

QUEENSIDE HOSPITALITY LLC

Front Desk Agent

Matteson, IL · On-site

$17 - $18/hr

Paid time off * 401(k) FAIRFIELD INN & SUITES FRONT DESK AGENT Fairfield Inn & Suites by Marriott | Dual-Brand Delta Hotels & Fairfield Inn & Suites by Marriott Matteson IL Department: Front Office ...

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Fairfield Inn information

What is Fairfield Inn?

Fairfield Inn is a hotel brand owned by Marriott International, focused on providing comfortable and affordable accommodations for travelers. The hotels typically offer amenities such as complimentary breakfast, free Wi-Fi, fitness centers, and business services. Fairfield Inn locations are designed to cater to both leisure and business travelers seeking a reliable and convenient stay. The brand is known for its friendly service, clean rooms, and consistent quality across its properties.

What are the common responsibilities of a front desk associate at Fairfield Inn?

As a Front Desk Associate at Fairfield Inn, you can expect to handle guest check-ins and check-outs, answer guest inquiries, and resolve any issues to ensure a positive guest experience. You'll also coordinate with housekeeping and maintenance teams to address room readiness and guest requests. Additionally, managing reservations, processing payments, and maintaining accurate records are key parts of the role. Teamwork, attention to detail, and strong communication skills are essential in this fast-paced and guest-focused environment.

What are the key skills and qualifications needed to thrive as a front desk agent at Fairfield Inn?

To thrive as a Fairfield Inn Front Desk Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with hotel property management systems (PMS) like Opera or OnQ and basic computer proficiency are typically required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents build rapport with guests and handle various situations. These skills ensure efficient operations, guest satisfaction, and positive brand representation for the hotel.

What is the difference between Fairfield Inn vs Housekeeper?

AspectFairfield InnHousekeeper
Primary RoleHotel front desk and guest servicesCleaning and maintaining guest rooms
Required SkillsCustomer service, communicationAttention to detail, cleaning skills
Work EnvironmentHotel lobby, front desk areaGuest rooms, hotel corridors
CertificationsNone typically requiredNone typically required

Fairfield Inn employees primarily focus on guest services and front desk operations, while housekeepers handle cleaning and maintaining guest rooms. Both roles are essential in the hospitality industry but differ in responsibilities, skills, and work environment.

What are popular job titles related to Fairfield Inn jobs in Illinois?

For Fairfield Inn jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Fairfield Inn jobs in Illinois look for?

The top searched job categories for Fairfield Inn jobs in Illinois are:

What cities in Illinois are hiring for Fairfield Inn jobs?

Cities in Illinois with the most Fairfield Inn job openings:

Fairfield Inn jobs near you
Infographic showing various Fairfield Inn job openings in Illinois as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Breakfast Attendant Fairfield Inn & Suites

Matteson, IL • On-site

QUEENSIDE HOSPITALITY LLC
See more jobs at QUEENSIDE HOSPITALITY LLCexternal

$15 - $17/hr

Full-time

Retirement, PTO

Re-posted 10 days ago

Job description

Benefits:
  • 401(k)
  • Employee discounts
  • Free uniforms
  • Paid time off

FAIRFIELD INN & SUITES BREAKFAST ATTENDANT

Fairfield Inn & Suites by Marriott | Dual-Brand Delta Hotels & Fairfield Inn & Suites by Marriott Matteson IL 

Department: Food & Beverage
Reports To: Food & Beverage Manager / Director of Food & Beverage
Position Type: Full-Time / Part-Time
Hourly Rate: $16.50 per hour
Schedule: 5:00 AM–12:00PM
Availability: Open and Flexible, including weekends and holidays
POSITION SUMMARY

The Fairfield Inn & Suites Breakfast Attendant is responsible for providing a clean, welcoming, organized, and hospitable breakfast experience for hotel guests.
This is a highly guest-facing position requiring an individual who is friendly, energetic, dependable, attentive to detail, and committed to exceptional hospitality. The Breakfast Attendant is responsible for setting up, maintaining, replenishing, and breaking down the Fairfield breakfast operation while ensuring food quality, presentation, cleanliness, and service meet Fairfield by Marriott brand standards.
The Breakfast Attendant is often one of the first associates guests encounter in the morning and plays an important role in creating a positive first impression of the hotel.
ESSENTIAL RESPONSIBILITIES

GUEST SERVICE

  • Warmly greet and acknowledge every guest entering the breakfast area.
  • Create a welcoming and positive environment for hotel guests.
  • Assist guests with questions regarding breakfast offerings and hotel amenities.
  • Respond promptly and professionally to guest requests.
  • Monitor the breakfast area and anticipate guest needs.
  • Assist guests with seating and accessibility needs when appropriate.
  • Address guest concerns professionally and notify management when necessary.
  • Thank guests and ensure they leave the breakfast area feeling welcomed and valued.
  • Maintain a visible and guest-focused presence throughout breakfast service.
BREAKFAST SETUP

  • Arrive prepared and ready to work at the scheduled start time.
  • Complete breakfast setup prior to the beginning of service.
  • Ensure all food and beverage stations are properly stocked and presented.
  • Set up plates, bowls, cups, utensils, napkins, condiments, and other breakfast supplies.
  • Ensure the breakfast area is clean, organized, and ready for guests.
  • Verify food presentation and availability before service begins.
  • Ensure coffee and beverage stations are properly prepared and stocked.
  • Maintain appropriate breakfast signage and presentation.
FOOD & BEVERAGE SERVICE

  • Monitor hot and cold food items throughout breakfast service.
  • Maintain appropriate food temperatures.
  • Replenish food promptly to prevent empty or poorly presented stations.
  • Replenish beverages, coffee, utensils, plates, cups, napkins, and condiments.
  • Monitor food quality and freshness.
  • Remove food items that no longer meet established quality or safety standards.
  • Maintain clean and attractive food presentation throughout the breakfast period.
  • Communicate food shortages or quality concerns to management immediately.
CLEANLINESS & SANITATION

  • Maintain a clean and organized breakfast area throughout the entire shift.
  • Follow clean-as-you-go practices.
  • Wipe and sanitize tables promptly after guests depart.
  • Clean and sanitize food and beverage service areas.
  • Maintain clean coffee and beverage stations.
  • Clean and sanitize equipment according to established procedures.
  • Maintain clean floors and dining areas.
  • Remove trash promptly and replace liners as necessary.
  • Report maintenance, safety, or sanitation concerns immediately.
FOOD SAFETY

  • Follow all federal, state, and local food safety requirements.
  • Follow proper food handling procedures.
  • Monitor and maintain proper food temperatures.
  • Prevent cross-contamination.
  • Follow proper allergen-awareness procedures.
  • Properly label, date, store, and rotate food products.
  • Follow FIFO — First In, First Out — procedures.
  • Maintain proper handwashing and personal hygiene.
  • Report food safety concerns immediately to management.
INVENTORY & STOCKING

  • Monitor breakfast inventory and communicate replenishment needs.
  • Restock food, beverages, paper products, utensils, and other supplies.
  • Maintain organized storage areas.
  • Properly rotate food products.
  • Minimize food waste.
  • Ensure unused food products are properly stored according to hotel procedures.
  • Assist with inventory counts when requested.
  • Report shortages or unusual product usage to management.
MARRIOTT & FAIRFIELD SERVICE CULTURE

The Breakfast Attendant is expected to consistently demonstrate Fairfield by Marriott hospitality standards.
Associates are expected to:
  • Welcome every guest warmly and professionally.
  • Demonstrate genuine hospitality.
  • Anticipate guest needs.
  • Respond promptly to guest requests.
  • Maintain professional communication.
  • Demonstrate urgency without sacrificing quality.
  • Maintain a clean and organized environment.
  • Take ownership of the guest experience.
  • Support a culture where every guest feels welcomed, valued, and appreciated.
BREAKFAST CLOSING RESPONSIBILITIES

At the conclusion of breakfast service, the Breakfast Attendant is responsible for properly breaking down the breakfast operation and preparing the area for the next service period.
Responsibilities include:
  • Remove and properly store reusable food items according to hotel procedures.
  • Dispose of food that cannot be safely retained.
  • Clean and sanitize breakfast equipment.
  • Clean and sanitize food and beverage stations.
  • Clean tables and chairs.
  • Clean and organize the breakfast dining area.
  • Restock supplies for the following breakfast service.
  • Properly label, date, and rotate retained food products.
  • Clean refrigerators and reach-ins as assigned.
  • Remove trash.
  • Sweep and mop applicable areas.
  • Complete the daily breakfast cleaning checklist.
  • Report maintenance or equipment concerns.
  • Ensure the breakfast area is left clean, organized, stocked, and ready for the next service period.
PROFESSIONAL STANDARDS

All Breakfast Attendants are expected to:
  • Maintain a clean, professional appearance and appropriate grooming at all times.
  • Wear the required uniform and maintain a professional appearance.
  • Remain visible, attentive, and engaged while working.
  • Personal cell phone use is not permitted while working, except when authorized by management.
  • Maintain a positive and welcoming attitude.
  • Treat guests, coworkers, and leadership with courtesy and respect.
  • Maintain confidentiality of guest and hotel information.
  • Protect hotel property and equipment.
  • Follow all Marriott, Fairfield, hotel, company, food safety, and sanitation policies.
  • Take ownership of assigned responsibilities.
REQUIRED QUALIFICATIONS

  • Previous hotel, restaurant, hospitality, or customer service experience preferred.
  • Breakfast service or food service experience is a plus.
  • Strong customer service skills.
  • Friendly and professional personality.
  • Ability to communicate effectively with guests and coworkers.
  • Ability to work independently and as part of a team.
  • Strong attention to detail.
  • Dependable and punctual.
  • Ability to work efficiently in a busy breakfast environment.
  • Ability to stand and walk for extended periods.
  • Ability to bend, reach, lift, push, and pull as required.
  • Ability to safely lift and carry breakfast supplies and equipment.
SCHEDULE & AVAILABILITY

Primary schedule: 5:00 AM–11:00 AM

This position requires reliable early-morning availability. The Breakfast Attendant must be prepared to begin setup and breakfast responsibilities promptly at 5:00 AM.
Open and flexible availability is required, including:
  • Early mornings
  • Weekends
  • Holidays
  • High-occupancy periods
  • Special events
  • Peak breakfast periods
  • Schedule adjustments based on hotel operational needs
Reliable attendance and punctuality are essential.
COMPENSATION

$16.60 per hour

PERFORMANCE EXPECTATIONS

Success in this position will be measured by:
  • Guest satisfaction.
  • Friendly and professional guest interactions.
  • Breakfast presentation.
  • Food availability and timely replenishment.
  • Proper food temperatures.
  • Breakfast area cleanliness.
  • Proper sanitation practices.
  • Accurate food rotation and storage.
  • Timely completion of setup and closing duties.
  • Inventory and supply management.
  • Attendance and punctuality.
  • Professional appearance and conduct.
  • Teamwork and communication.
  • Consistent adherence to Fairfield by Marriott service standards.
OUR EXPECTATION

The Fairfield Breakfast Attendant sets the tone for the guest's morning.
We are looking for an individual who understands that breakfast is more than putting food on a buffet—it is an opportunity to create a welcoming and memorable start to the guest's day.

The ideal candidate is friendly, dependable, proactive, clean, organized, and genuinely committed to hospitality.
Every guest should feel welcomed, every station should be clean and stocked, and every detail should reflect the standards of Fairfield by Marriott.