External Operations Manager Jobs in Findlay, OH (NOW HIRING)

*This position is eligible for a hybrid work setting

PURPOSE OF THIS POSITION

The Director of IT Applications provides strategic and operational leadership for Blanchard Valley Health System's application ecosystem, with a focus on maximizing value from our EHR (Cerner) and ERP platforms. This leader guides the development, deployment, and optimization of clinical and business applications, while helping the organization envision what's next. The Director partners closely with operational, clinical, and executive stakeholders to advance our digital roadmap, ensure strong governance practices, and promote a culture of collaboration and innovation.

The ideal candidate blends technical knowledge with strategic insight, is highly effective at gaining buy-in, and brings a forward-thinking mindset to improve care delivery, administrative efficiency, and the patient and staff experience.

JOB DUTIES/RESPONSIBILITIES

Duty 1: Application Strategy & Leadership - Lead the development and execution of the enterprise applications strategy, with emphasis on driving value from EHR, ERP, and other core systems. Work collaboratively with business and clinical leaders to align technology initiatives with organizational goals.

Duty 2: Governance & Prioritization - Define and guide application governance processes that ensure alignment with business priorities, resource capacity, and system lifecycle management. Facilitate informed decision-making, build consensus across stakeholders, and promote transparency.

Duty 3: Innovation & Future Planning - Scan the internal and external landscape to identify innovation opportunities. Evaluate and introduce forward-looking solutions that enhance patient care, staff experience, or operational efficiency, while mitigating risk and ensuring scalability.

Duty 4: Staff Management - Collaborates with CIO to ensure appropriate IT staff via effective recruitment, retention and development

Duty 5: Acquisition & Deployment - Oversees the development of detailed project schedules and manages the project budget, assessments, and service level agreements.  Assists project managers on understanding and managing action items, risks/issues and all project deliverables.  Facilitating project meetings and generating agendas/minutes.  Driving projects through all deployment phases while reviewing project performance, and effect changes as needed to improve business processes and support critical business strategies. 

Duty 6: Operational Management - Establishes policies, procedures, standards and objectives for applications management with the rest of the IS leadership team.  Ensures that the system portfolio list is kept updated and relevant with impact analysis on each change, including version, upgrades, system capacity, hardware requirements, additional features/functionality and required resources.  Maintains documentation of all current integration points (hardware/software) that would be impacted by changes to any of the systems

Duty 7: Operational Management - Collaborates with the team to develop integration and interoperability opportunities and strategy.  Defines strategies and approaches for the effective sharing of information between systems.  Provides direction and expertise regarding the integration of applications across the enterprise.  Collaborates with the Process Improvement department to ensure efficiencies and optimization of business and clinical workflow and continuous improvement of systems and technology use.

Duty 8: Operational Management - Manages strategic relationships with key associates and IT strategic partners.  Drives adoption of policy where necessary.  Develops measurable department goals and objectives.  Participates in executive and leadership meetings and presentations.  Develops relationships with professional affiliations as appropriate.

Duty 9: Communication - Works with various stakeholders to advance strategic partnerships to further the goals of BVHS. Develops and maintains relationships throughout BVHS to understand ongoing operational and strategic opportunities, challenges and achievements.

Duty 11: Cost Effectiveness - Effectively manages the application portfolio as well as how these applications are being utilized.  Recommends plans for adopting additional features or functions within the current solutions to improve operational efficiencies or improve the value realized from the current investment for improved patient satisfaction or quality 

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Systems, or related field (Master's preferred)

• Minimum 10 years of progressive IT experience, with at least 5 in a healthcare leadership role

• Proven success leading application portfolios in healthcare, including EHR and ERP systems

• Demonstrated experience in IT governance frameworks, decision-making structures, and stakeholder alignment

• Strategic thinker with a track record of implementing emerging technologies or new digital capabilities

• Strong understanding of healthcare operations, regulatory environment, and clinical/business workflows

• Excellent communication, change leadership, and cross-functional collaboration skills

• Prior responsibility for application roadmap ownership, vendor partnerships, and innovation initiatives

• Proven experience in IT planning, organization, and development, including budget development and accountability

• Excellent understanding of project management principles

• Positive service-oriented interpersonal and communication skills required.

• Ability to motivate in a team-oriented, collaborative environment with satisfaction in helping others become more effective

• A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state).  You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, squatting, kneeling, twisting and standing. The associate will be required to walk for up to one hour a day, sit continuously for six hours a day and stand for one hour a day. The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks. The individual must have excellent verbal communication skills to perform daily tasks. The associate must have corrected vision and hearing in the normal range. The individual must be able to operate a motor vehicle for business travel and community involvement.