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Sr. Manager, Compliance Governance, Regulatory Operations & AI Enablement

Overview

The Sr. Manager, Compliance Governance, Regulatory Operations & AI Enablement will lead governance, reporting, operational compliance activities & AI enablement initiatives within the U.S. Consumer Regulatory Risk Identification, Advisory and Assessment team. 

This role will drive consistency, reporting maturity, regulatory operations, and scalable governance processes supporting first line compliance accountability. In addition, this individual will serve as the team's AI champion, helping identify, design, and implement responsible AI-enabled solutions that improve efficiency, reporting quality, knowledge management, and day-to-day compliance execution.

This role will play a critical part in modernizing the organization's operating model by integrating emerging AI capabilities into compliance workflows while maintaining appropriate governance, controls, and regulatory alignment.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

• 4-8+ years of compliance governance, operational risk, audit, program management, consulting, or related experience
• Strong PowerPoint and executive presentation development skills
• Experience building dashboards, metrics, and reporting frameworks
• Strong written communication and executive storytelling capability
• Strong organizational and project management skills
• Demonstrated interest, aptitude, or practical experience leveraging Artificial Intelligence tools in professional environments
• Experience designing workflows, automations, knowledge management solutions, or AI-enabled operational processes preferred
• Experience working cross-functionally with technology and data stakeholders preferred
• Ability to translate complex regulatory and operational concepts into scalable processes and executive-ready materials
• Experience interacting with senior leadership and regulators preferred

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

Compliance Governance & Regulatory Operations

• Lead development of executive-level compliance reporting and presentations
• Develop monthly and quarterly compliance dashboards, metrics, and heatmaps
• Coordinate RCIM, RAU, LRR mapping, RBST, and KRI governance activities
• Support compliance committee materials and leadership updates
• Develop and maintain compliance operating procedures, methodologies, and standards
• Track remediation actions, regulatory commitments, and issue management activities
• Coordinate audit and exam management activities
• Drive consistency in issue/event classification and regulatory tagging
• Partner with business and compliance leaders to improve governance maturity
• Identify opportunities for process automation and operational efficiencies

AI Enablement & Innovation

• Serve as the team's primary AI enablement lead and internal AI champion
• Identify opportunities to responsibly leverage AI tools to improve compliance workflows, reporting, and operational efficiency
• Design and help operationalize AI-enabled processes supporting day-to-day compliance activities
• Partner with technology, product, legal, risk, governance, and data stakeholders to support responsible AI adoption
• Lead or coordinate development of custom GPTs and AI-enabled tools tailored to team workflows and compliance use cases
• Develop AI use cases for activities such as:
  • regulatory research synthesis,
  • communication review support,
  • executive reporting,
  • issue/event analysis,
  • LRR mapping assistance,
  • procedure drafting,
  • governance documentation,
  • and knowledge management
• Establish governance and usage standards for AI-assisted compliance activities
• Help train team members on effective and responsible use of AI tools
• Monitor emerging AI capabilities and identify opportunities to enhance team effectiveness and scalability
• Support development of repeatable AI-enabled workflows that reduce manual administrative burden while preserving appropriate human oversight and accountability