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Express Script Jobs in Georgia (NOW HIRING)

Worldwide TechServices

Azure Engineer

Atlanta, GA · On-site

Automation and Scripting: Assist in creating and maintaining automation scripts and tools to ... Express Route, Site-to-Site VPN, and Point-to-Site VPN * Familiarity with cloud platforms (AWS ...

Worldwide TechServices

Azure Engineer

Atlanta, GA

Automation and Scripting: Assist in creating and maintaining automation scripts and tools to ... Express Route, Site-to-Site VPN, and Point-to-Site VPN * Familiarity with cloud platforms (AWS ...

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Showing results 21-28

All JobsExpress Script JobsExpress Script Jobs in Georgia

Express Script information

See Georgia salary details

$86.1K

$114.4K

$133.4K

How much do express script jobs pay per year?

As of Aug 18, 2026, the average yearly pay for express script in Georgia is $114,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,000.00 and $125,400.00 per year, depending on experience, location, and employer.

What is an Express Script?

An Express Script job typically involves working for a pharmacy benefits management (PBM) company that helps patients access prescription medications. Employees may work in roles such as customer service, pharmacy operations, claims processing, or healthcare analytics. These jobs focus on ensuring prescriptions are processed accurately, managing drug benefits for clients, and improving healthcare outcomes. Many positions require knowledge of insurance policies, pharmacy procedures, and strong communication skills.

What are the key skills and qualifications needed to thrive in the Express Script position?

To thrive as an Express Scripts Pharmacist, you need a Doctor of Pharmacy (PharmD) degree, a valid state pharmacist license, and a solid understanding of pharmacy operations, medication therapy management, and regulatory compliance. Familiarity with pharmacy management systems, prescription processing software, and mail-order pharmacy platforms is crucial. Strong attention to detail, effective communication, and problem-solving abilities help professionals excel in this role. These skills ensure safe, accurate dispensing of medications and high-quality customer care in a fast-paced pharmacy environment.

What are the typical work hours and environment like for an Express Scripts pharmacist?

Most Express Scripts Pharmacists work in centralized mail-order pharmacy facilities, often in shifts that may include evenings or weekends to ensure timely fulfillment of prescriptions. The environment is team-oriented, with collaboration among pharmacists, pharmacy technicians, and customer service representatives to process and verify prescriptions efficiently. This role may involve a blend of desk-based prescription review, phone consultations with patients or healthcare providers, and quality assurance checks. The consistent and structured workflow provides opportunities for pharmacists to develop expertise in large-scale pharmacy operations, medication management, and customer education.

What are popular job titles related to Express Script jobs in Georgia?

For Express Script jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Express Script jobs in Georgia look for?

The top searched job categories for Express Script jobs in Georgia are:

What cities in Georgia are hiring for Express Script jobs?

Cities in Georgia with the most Express Script job openings:

Express Script jobs near you
Infographic showing various Express Script job openings in Georgia as of August 2026, with employment types broken down into 62% Full Time, 22% Part Time, and 16% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $114,433 per year, or $55 per hour.

Store Support Center Agent

MAPCO Express

Lawrenceville, GA • On-site

$20 - $22/hr

Other

Re-posted 12 days ago

Job description

Company: Majors Management
Position Title: Store Support Center Agent
Reports to: Help Desk Manager
Job Type: Full Time
Status: Non-Exempt
Pay Range: $20-$22/hr depending on experience
Location: Onsite, Lawrenceville, GA
Schedule: Shift-based coverage; may include evenings, weekends, and holidays to support 24/7 store operations
Start Date: Early August
The Store Support Agent is the primary front-line point of contact for the Store Support Center, delivering "One Number, One Team, One Experience" service to Majors Management and MAPCO store locations. This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), Facility & Maintenance (troubleshooting and dispatch), and Customer/Guest Experience (CCT). The Agent is responsible for accurately diagnosing the caller's issue, resolving it directly whenever possible, and following documented escalation, dispatch, or handoff procedures when it falls outside Tier 1 scope. This is a cross-trained, multi-domain role supporting the organization's move from five separate, disconnected support lines to a single unified support experience.
PRIMARY RESPONSIBILITIES
General/Cross Functional
  • Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of entry for all store support needs
  • Use structured intake and triage questions to correctly identify whether a contact is a Store Technology, Facility & Maintenance, or CCT/Guest Experience issue
  • Create, document, and update every contact as a ticket in Zendesk with accurate categorization, notes, and resolution steps - no verbal-only resolutions
  • Apply Knowledge Base (KB) articles as the first line of resolution; use AI-assisted tools (Cognigy IVA, NICE Mpower Copilot) to confirm - not originate - categorization and resolution steps
  • Follow published severity definitions and SLA targets for response and resolution; escalate promptly when a case exceeds Tier 1 scope or SLA risk
  • Flag recurring or unusual issues to the Team Lead for Root Cause Analysis (RCA) and KB improvement
  • Meet or exceed individual performance targets for Average Handle Time (AHT), First Contact Resolution (FCR), adherence/shrinkage, and quality scores
  • Escalate unresolved issues to Tier 2 support with complete notes, following the documented escalation matrix
  • Other duties as assigned
Store Technology (IT) Support
  • Provide Tier 1 troubleshooting for in-store point-of-sale (POS) systems, handheld scanning devices, related peripherals, and password resets
  • Assist with basic network connectivity issues (e.g., register/lane connectivity, printer connectivity, terminal reboots) using documented triage steps
  • Support label printer setup, error resolution, and basic maintenance guidance
  • Walk store personnel through step-by-step resolution scripts for common POS, register, and device errors
Facility & Maintenance Support (Troubleshooting & Dispatch)
  • Field facility and equipment calls, including fuel dispensing equipment, tank monitoring systems, HVAC, refrigeration, electrical, and plumbing issues
  • Apply Tier 1 troubleshooting steps before dispatch (e.g., basic reset procedures, alarm code lookups, safety checks) to resolve issues without a truck roll where possible
  • Determine appropriate priority/severity level and dispatch a technician or vendor when an issue cannot be resolved remotely, following the FM Dashboard workflow
  • Accurately log work orders, including trade, issue type, and priority, ensuring data quality (e.g., never logging a bare "General" category without the associated trade)
  • Coordinate with overnight/after-hours vendor coverage (e.g., Guardian Fueling Technologies) for calls outside internal team hours, per current coverage model
  • Provide store personnel with safety guidance for urgent facility conditions (e.g., fuel spill, gas smell, power outage) and follow emergency escalation protocol
Customer/Guest Experience (CCT)
  • Support store-facing customer and guest experience concerns, including loyalty program issues, promotions, and account/portal access questions
  • Assist with mystery shop, guest complaint, and satisfaction-related inquiries per documented procedures
  • Communicate clearly on order, licensing, banking, and site-change matters that intersect with the guest experience function
QUALIFICATIONS
  • Basic familiarity with point-of-sale systems, retail technology, or facility/maintenance concepts preferred; full training provided on all company-specific systems and platforms
  • Comfortable navigating multiple systems simultaneously (phone platform, ticketing, KB, dispatch tools) while on a live call
  • Commitment to delivering courteous, efficient service to store personnel and guests on every contact
  • Ability to correctly assess severity/urgency and decide when to resolve, dispatch, or escalate
  • Clear verbal communication with callers and precise, complete written documentation in Zendesk/FM Dashboard
  • Willingness to cross-train across all three support domains as the Store Support Center matures through each rollout phase
  • Ownership of ticket outcomes and follow-through until resolution or proper handoff
  • Willingness to learn ticketing platform (NICE CXone), an AI-assisted support tool (Cognigy IVA) and agent-assist tool (NICE Mpower Copilot), a ticketing and Knowledge Base system (Zendesk), Salesforce, and a maintenance dispatch and work order tracking tool (FM Dashboard)
EDUCATION and/or EXPERIENCE
  • High school diploma or equivalent required; associate degree or relevant technical certification a plus
  • 1+ years of experience in a customer service, help desk, or call center environment (preferred)
REPORTING AND PERFORMANCE METRICS
  • First Contact Resolution (FCR) rate
  • Ticket documentation accuracy and completeness
  • Adherence to schedule and shrinkage targets
  • Quality assurance (QA) call/ticket review scores
  • Escalation appropriateness (right issue, right tier, right time)
  • Store/guest satisfaction (CSAT) feedback

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.

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