Express Care Jobs (NOW HIRING)

Site: Mass General Brigham Medical Group, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join a team that helps keep patient care running smoothly.
Mass General Brigham Medical Group is seeking a highly organized Staffing Coordinator to support our growing Express Care operations. This part-time role is ideal for a healthcare administrative professional who enjoys problem-solving, thrives in a fast-paced environment, and can confidently navigate staffing challenges as they arise.
In this position, you'll play a critical role in ensuring our Express Care centers are appropriately staffed by coordinating schedules, responding to call-outs, and partnering with operational leaders to address daily staffing needs.
We understand that flexibility matters. After an initial onsite training and mentorship period, this position will transition to a fully remote schedule, offering the opportunity to work from home while making a meaningful impact across our practices.
Schedule & Flexibility
• Part-time, 16-hrs a week
• Typical hours are 6:00 AM - 10:00 AM
• Rotating weekend coverage required
• Flexibility to adjust weekday hours based on staffing needs
• Begin with an onsite training and mentorship period in Somerville, MA, then transition to a fully remote schedule upon successful completion of training.
What You'll Do
• Serve as the primary point of contact for daily staffing and scheduling needs across our Express Care locations.
• Respond to employee call-outs and unexpected staffing gaps, coordinating coverage solutions in real time.
• Build, maintain, and adjust staff schedules to support operational needs and patient care demands.
• Collaborate closely with clinical and operational leaders to address staffing challenges and ensure appropriate coverage.
• Communicate schedule updates, staffing changes, and coverage needs in a timely and professional manner.
• Maintain accurate scheduling records and documentation.
• Utilize scheduling systems and workforce management tools to optimize staffing resources.
• Ensure scheduling practices align with organizational policies and applicable regulations.
• Enter and edit employee timecards to ensure payroll accuracy and finalize payroll each week.
• Support ongoing process improvements related to staffing and workforce planning.
Qualifications
Education

• High School Diploma or equivalent required.
• Associate's Degree in Healthcare Administration preferred, or Associate's Degree in a related field of study preferred.
• Relevant experience may be considered in lieu of a degree.

Experience

• Customer service experience, preferably in a clinical setting.
• 1-2 years of electronic database management experience preferred
• Call center or high-volume practice experience preferred.
• 2-3 years of experience in scheduling, administrative support, receptionist, or customer service roles preferred.

Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
16
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.81 - $28.30/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.