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Experience Associate Jobs in Matawan, NJ (NOW HIRING)

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Experience Associate information

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$11

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$34

How much do experience associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for experience associate in Matawan, NJ is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $21.35 per hour, depending on experience, location, and employer.

What is an experience associate?

Experience Associates are professionals who provide support and assistance to ensure customers or clients have a positive experience with a company’s products or services. Their responsibilities often include greeting visitors, answering inquiries, resolving issues, and facilitating efficient service delivery. Experience Associates typically work in customer-facing roles in industries such as retail, hospitality, and corporate environments. They play a key role in representing the company’s brand and values while ensuring customer satisfaction.

How does an experience associate typically interact with other departments in a customer-focused organization?

Experience Associates often serve as a vital link between customers and various internal teams, such as sales, support, and product development. They regularly collaborate with these departments to resolve customer issues, relay feedback, and ensure a seamless customer journey. This cross-functional communication not only enhances the customer experience but also gives Experience Associates valuable insights into different areas of the business, supporting skill development and potential career growth within the organization.

What are the key skills and qualifications needed to thrive as an experience associate, and why are they important?

To thrive as an Experience Associate, you generally need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office tools is often expected. Excellent communication, problem-solving abilities, and a positive attitude help you stand out in engaging with clients and team members. These skills ensure exceptional customer interactions, efficient operations, and a welcoming environment that supports organizational goals.

What is the difference between Experience Associate vs Customer Service Representative?

AspectExperience AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer additional certifications
Work EnvironmentCorporate offices, retail, or event settings; focus on client or guest experienceCall centers, retail stores, or service desks; direct customer interaction
Employer & Industry UsageUsed across hospitality, retail, and corporate sectors to enhance customer engagementCommon in retail, telecommunications, and service industries for handling customer inquiries

While both roles involve customer interaction, an Experience Associate typically focuses on creating positive experiences in retail or hospitality settings, often requiring a background in customer service. A Customer Service Representative primarily handles inquiries and resolves issues via phone or in person. The roles overlap in communication skills but differ in scope and environment.

What cities near Matawan, NJ are hiring for Experience Associate jobs? Cities near Matawan, NJ with the most Experience Associate job openings:
Experience Associate jobs near you
Infographic showing various Experience Associate job openings in Matawan, NJ as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $42,699 per year, or $20.5 per hour.

Client Experience Associate

Exela Enterprise Solutions, Inc.

New York, NY • On-site

$18 - $20/hr

Full-time

Re-posted 29 days ago

Job description

Job Description
Job Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Essential Functions & Responsibilities:
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-visibility office environment.
  • Maintain and monitor tidiness in copy rooms, break areas, and other office space.
  • Stock the break areas with refreshments and general supplies.
  • Take inventory of office supplies, identifying when to replenish and quantity.
  • Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
  • Document information in all logs and reports with keen attention to detail.
  • Follow up and escalate service and supply requests with third party vendors on an ongoing basis.
  • Daily interaction with Customers, Service Technicians, Managers, and vendors.
  • Facilitate any shared email boxes.
  • Adhere to all safety procedures.
  • Perform other tasks as assigned
  • Participate in cross-training in print and tax processing support.
  • Provide backfill as needed.
  • Availability for overtime during busy season.

Key Skills:
  • Excellent communication skills both verbal and written, in person, email or telephone
  • Ability to interface with end-user in a professional manner, with a sense of urgency
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Excellent communication skills, both verbal and written
  • Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage

Minimum Qualifications:
  • 18 Years of Age or Older
  • High School Diploma or GED
  • Minimum of 1-year customer service-related experience
  • Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area

Physical Requirements:
  • Required to stand, walk, simple grasp, reach with hands and arms
  • Repetitive motion is required; may require twisting/bending/climbing
  • May lift up to 50 lbs. frequently
  • Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations.

"The pay rate for this position starts at $18.00 - $20.00 / hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

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