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Experience Associate Jobs in Atlanta, GA (NOW HIRING)

Stord

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

Stord, Inc.

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

Stord

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

Nourish

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our ...

TOCA Football

Guest Experience Associate

Marietta, GA

$13.50 - $16.50/hr

Guest Experience Associate Location: Marietta, GA Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

TOCA Football

Guest Experience Associate

Johns Creek, GA · On-site

$13.75 - $16.75/hr

Guest Experience Associate Location: Johns Creek, GA Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Johns Creek, GA

$13.75 - $16.75/hr

Guest Experience Associate Location: Johns Creek, GA Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

TOCA Football

Guest Experience Associate

Marietta, GA · On-site

$14 - $17/hr

Guest Experience Associate Location: Marietta, GA Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

Five Iron Golf

Golf Experience Associate

Atlanta, GA · On-site

$10/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf experience, acting as their host to ensure satisfaction and engagement. You'll focus on making sure they ...

Bill Good Marketing

Client Experience Associate

Atlanta, GA · On-site

$45K - $54K/yr

The Role As Client Experience Associate, you are the first voice clients hear and the first face they see. You set the tone for every interaction, keep the advisory team prepared and on schedule, and ...

Placemakr

Guest Experience Associate

Atlanta, GA · On-site

$18.75/hr

As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are ...

Placemakr

Guest Experience Associate

Atlanta, GA

$18.75/hr

As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are ...

Bill Good Marketing

Client Experience Associate

Atlanta, GA · On-site

$45K - $54K/yr

The Role As Client Experience Associate, you are the first voice clients hear and the first face they see. You set the tone for every interaction, keep the advisory team prepared and on schedule, and ...

Bill Good Marketing

Client Experience Associate

Atlanta, GA · On-site

$45K - $54K/yr

The Role As Client Experience Associate, you are the first voice clients hear and the first face they see. You set the tone for every interaction, keep the advisory team prepared and on schedule, and ...

Placemakr

Guest Experience Associate

Atlanta, GA

$18.75/hr

As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are ...

AnywhereWorks

Client Experience Associate

Atlanta, GA · Remote

$16/hr

We are looking for a Client Experience Associate to join our team! Please see below for more information: Your Role * You will be taking customer calls, capturing incoming leads, taking orders, and ...

PNC Bank

Client Experience Associate

Roswell, GA · On-site

$13.75 - $18.75/hr

As a Clien Experience Associate within PNC's retail organization, you will be based in Roswell, GA. PNC is an in-office company that fosters a collaborative and supportive culture where employees can ...

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Showing results 1-20

All JobsExperience Associate JobsExperience Associate Jobs in Atlanta, GA

Experience Associate information

See Atlanta, GA salary details

$10

$19

$31

How much do experience associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for experience associate in Atlanta, GA is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.90 per hour, depending on experience, location, and employer.

What are Experience Associates?

Experience Associates are professionals who provide support and assistance to ensure customers or clients have a positive experience with a company’s products or services. Their responsibilities often include greeting visitors, answering inquiries, resolving issues, and facilitating efficient service delivery. Experience Associates typically work in customer-facing roles in industries such as retail, hospitality, and corporate environments. They play a key role in representing the company’s brand and values while ensuring customer satisfaction.

How does the Experience Associate role typically interact with other departments in a customer-focused organization?

Experience Associates often serve as a vital link between customers and various internal teams, such as sales, support, and product development. They regularly collaborate with these departments to resolve customer issues, relay feedback, and ensure a seamless customer journey. This cross-functional communication not only enhances the customer experience but also gives Experience Associates valuable insights into different areas of the business, supporting skill development and potential career growth within the organization.

What are the key skills and qualifications needed to thrive as an Experience Associate, and why are they important?

To thrive as an Experience Associate, you generally need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office tools is often expected. Excellent communication, problem-solving abilities, and a positive attitude help you stand out in engaging with clients and team members. These skills ensure exceptional customer interactions, efficient operations, and a welcoming environment that supports organizational goals.

What is the difference between Experience Associate vs Customer Service Representative?

AspectExperience AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer additional certifications
Work EnvironmentCorporate offices, retail, or event settings; focus on client or guest experienceCall centers, retail stores, or service desks; direct customer interaction
Employer & Industry UsageUsed across hospitality, retail, and corporate sectors to enhance customer engagementCommon in retail, telecommunications, and service industries for handling customer inquiries

While both roles involve customer interaction, an Experience Associate typically focuses on creating positive experiences in retail or hospitality settings, often requiring a background in customer service. A Customer Service Representative primarily handles inquiries and resolves issues via phone or in person. The roles overlap in communication skills but differ in scope and environment.

What are the most commonly searched types of Experience jobs in Atlanta, GA? The most popular types of Experience jobs in Atlanta, GA are:
Experience Associate jobs near you
Infographic showing various Experience Associate job openings in Atlanta, GA as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,742 per year, or $19.1 per hour.
Customer Experience Associate

Customer Experience Associate

Stord

Atlanta, GA

$15.75 - $21.25/hr

Full-time

Posted 8 days ago

Stord rating

3.1

Company rating: 3.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.
CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.

What You'll Do:

Client Support & Responsiveness

  • Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT)

  • Acknowledge and triage incoming requests quickly to ensure timely engagement

  • Communicate clearly and professionally in all client interactions

  • Provide consistent updates to clients through resolution

Case Management & Execution

  • Manage assigned cases from intake through resolution using established processes

  • Accurately document, categorize, and update cases in Salesforce

  • Follow SOPs to resolve standard and well-defined client issues

  • Escalate more complex or unclear issues to senior team members when needed

Process Adherence & Quality

  • Follow established workflows, SOPs, and guidelines consistently

  • Maintain accurate and complete case documentation

  • Ensure attention to detail in all client communications and system updates

  • Identify when processes are unclear or missing and flag to leadership

Collaboration & Team Support

  • Partner with internal teams as needed to support case resolution

  • Ask questions and seek guidance when navigating unfamiliar scenarios

  • Contribute to a positive, professional, and accountable team environment

Learning & Development

  • Build foundational knowledge of systems, workflows, and client needs

  • Actively incorporate feedback to improve performance

  • Develop problem-solving skills and confidence in handling cases independently

  • Progress toward managing more complex cases with less oversight

What You'll Need:

  • 2 years in customer support, client experience, or a related field

  • Experience in a fast-paced, client-facing, or supply chain environment preferred

  • Familiarity with CRM or ticketing systems preferred

  • Comfortable working across multiple tools and systems

What Stord employees say

Pay

Hours and flexibility

Workplace

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