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Experience Advisor Jobs in Washington (NOW HIRING)

Micro Center

SERVICE EXPERIENCE ADVISOR

Rockville, MD

$18 - $25/hr

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Rockville, MD · On-site

$18 - $25/hr

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal ...

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Experience Advisor information

What is an experience advisor?

Experience Advisors are professionals who guide customers or clients through a company's products, services, or experiences to ensure satisfaction and positive outcomes. They often work in industries like travel, hospitality, healthcare, or retail, acting as knowledgeable liaisons who address questions, resolve issues, and personalize recommendations. Their main goal is to enhance the overall experience by providing expert advice, empathetic support, and tailored solutions. Experience Advisors may also collect feedback to help their organization improve services and offerings.

How does an experience advisor typically collaborate with other teams to enhance customer journeys?

Experience Advisors frequently work cross-functionally, partnering with product, marketing, and customer support teams to map customer journeys and identify areas for improvement. They often lead workshops, analyze customer feedback, and communicate insights to stakeholders to ensure that enhancements align with both business goals and user needs. This collaborative environment requires strong interpersonal skills and the ability to translate customer data into actionable recommendations. Effective Experience Advisors are proactive in fostering open communication and driving initiatives that elevate the overall customer experience.

What are the key skills and qualifications needed to thrive as an experience advisor, and why are they important?

To thrive as an Experience Advisor, you need strong customer service skills, problem-solving abilities, and relevant experience in client-facing roles, often supported by a background in hospitality or business. Familiarity with CRM systems, feedback management tools, and digital communication platforms is typically required. Excellent interpersonal skills, active listening, and adaptability help you build rapport and effectively address client concerns. These skills and qualities are crucial for ensuring positive customer experiences and fostering long-term client relationships.

What are popular job titles related to Experience Advisor jobs in Washington?

For Experience Advisor jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Experience Advisor jobs in Washington look for?

The top searched job categories for Experience Advisor jobs in Washington are:

What cities in Washington are hiring for Experience Advisor jobs?

Cities in Washington with the most Experience Advisor job openings:

Experience Advisor jobs near you
Infographic showing various Experience Advisor job openings in Washington as of June 2026, with employment types broken down into 3% As Needed, 16% Full Time, 80% Part Time, and 1% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution.

SERVICE EXPERIENCE ADVISOR

Rockville, MD

Micro Center
Retail • 1 - 5K employees

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Micro Centerexternal

$18 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center.  This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process.  Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.

This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn.  With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.

Salary Range Is: $18-$25 per hour

MAJOR RESPONSIBILITIES:

  • Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
  • Listen actively to customer concerns and guide them through appropriate service solutions and offerings
  • Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
  • Clearly communicate estimated pricing, timelines, and expectations at time of check-in
  • Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
  • Process service and point of sale transactions accurately and completely
  • Maintain minimum attachment rates and productivity standards
  • Stay informed of current promotions and attachment opportunities
  • Provide timely, professional updates to customers regarding service status
  • Obtain required certifications as directed by management
  • Keep a clean, organized, and customer-ready workspace

EDUCATION & EXPERIENCE:

  • High School diploma or equivalent
  • No prior technical experience required
  • Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
  • Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

  • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • 401K Plan with Company Match
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

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