Executive Remote Customer Service Representative Jobs in Colorado

Overview

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Responsibilities

Summary:
The Partnership Development Executive is responsible for all technology business development activities in assigned States, including the introduction and sales of new Company products and services to prospective customers, and the growth of Company products and services to existing customers. Maintains ongoing communication with customers to develop and enhance positive relationships, promote Company products and services, and ensure customer satisfaction and retention. Primary focus is new business development of accounts including new programs, take-away of competitor accounts, growth of assigned accounts and account retention.

Primary Duties and Responsibilities:

• The Partnership Development Executive identifies and closes sales opportunities in assigned existing and new accounts in order to meet and/or exceed assigned revenue quotas. Utilizes all Company resources, including management team, customer service, sales support and business development team members to achieve objectives.
• Drives market share growth and focuses on customer retention.
• The Partnership Development Executive creates and maintains a strategic account plan for each account consistent with the customer business/strategic plan.
• Negotiates pricing and contract terms with new and current accounts to close deals.
• The Partnership Development Executive develops and enhances ongoing relationships with key executives in each assigned account, including directors, commissioners, judges and department heads.
• Forecasts new and existing account growth/revenue in assigned territory as requested by Regional Manager.
• The Partnership Development Executive utilizes Customer Relationship Management (CRM) software to deposit and maintain market share data in assigned territory.
• Assists each assigned/prospective account with identifying, justifying and planning for information and service needs.
• Acts as a communication liaison between Company internal departments and customer at all levels to ensure prompt handling of customer inquiries/issues and customer satisfaction.
• Provides customer status reports, key prospecting data, trip reports and other sales reports as requested.
• Represents Company at national/local trade shows and conferences, mandatory bidders conferences, and public hearings, as required.
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• Bachelor’s Degree in Criminal Justice, Business, Computer Science Communications or related field or equivalent experience in one of these disciplines.
• At least five (5) years’ experience in selling technical equipment to government or similar agencies.
• In-depth knowledge of sales strategies specifically for government sales and/or corrections.
• Valid state driver’s license and the ability to safely operate a motor vehicle required for travel to customer sites.
• Experience in corrections/criminal justice system preferred.
• Experience with government bid processes preferred.
• Knowledge of Company products and services and competitive advantages thereof.
• Knowledge of current information systems technology.
• Knowledge of corrections industry and industry trends.
• Extensive knowledge of Company customers and/or corrections market.
• Excellent verbal and written communication skills with internal and external contacts at all levels.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Advanced conflict management skills, including negotiation, problem/issue determination, and resolution.
• Professional presentation skills
• Demonstrated leadership skills.
• Ability to manage multiple priorities simultaneously.
• Advanced strategic sales account planning skills.
• Self-starter with the ability to work independently.
• Professional demeanor.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Ability to stand, walk, stoop, kneel, crouch or crawl, to reach with hands and arms and to use hands in order to set up and demonstrate equipment.
• Ability to lift up to 25 pounds in order to set up and demonstrate equipment.
• Typical office environment.
• Extensive travel required.

BI Incorporated