Coach and mentor Supervisors on their ability to coach and mentor unionized and non-unionized agents, leading by example. * Generate reports on key performance indicators, creating data analytics ...
Coach and mentor Supervisors on their ability to coach and mentor unionized and non-unionized agents, leading by example. * Generate reports on key performance indicators, creating data analytics ...
Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment * Driven by professional development opportunities, and is consistently seeking new learning and skill ...
Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment * Driven by professional development opportunities, and is consistently seeking new learning and skill ...
Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment * Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment * Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
You will be responsible for developing and sustaining a growing snack foods business to an assigned group of retail customers, for example, grocery, gas and convenience stores. What you can expect ...
You will be responsible for developing and sustaining a growing snack foods business to an assigned group of retail customers, for example, grocery, gas and convenience stores. What you can expect ...
Front of House Manager
Windsor, ON · On-site
Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment * Driven by professional development opportunities, and is consistently seeking new learning and skill ...
Front of House Manager
Windsor, ON · On-site
Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment * Driven by professional development opportunities, and is consistently seeking new learning and skill ...
Front of House Supervisor
Windsor, ON · On-site
Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment * Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
Front of House Supervisor
Windsor, ON · On-site
Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment * Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager * Maintains Service Department ...
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager * Maintains Service Department ...
Retail Operations Supervisor
Windsor, ON · On-site
You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and ...
Retail Operations Supervisor
Windsor, ON · On-site
You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and ...
This role is ideal for someone who enjoys leading by example, taking ownership during their shifts, and supporting both customers and teammates in a fast-paced setting. What You'll Do * Create a ...
This role is ideal for someone who enjoys leading by example, taking ownership during their shifts, and supporting both customers and teammates in a fast-paced setting. What You'll Do * Create a ...
Frito-Lay Route Sales Representative
Windsor, ON · On-site
CA$965/wk
You will be responsible for developing and sustaining a growing snack foods business to an assigned group of retail customers, for example, grocery, gas and convenience stores. What you can expect ...
Frito-Lay Route Sales Representative
Windsor, ON · On-site
CA$965/wk
You will be responsible for developing and sustaining a growing snack foods business to an assigned group of retail customers, for example, grocery, gas and convenience stores. What you can expect ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
These tools analyze information you provide (for example, your resume or answers to application questions) to support our hiring team's review. All hiring decisions include human judgment. If you ...
These tools analyze information you provide (for example, your resume or answers to application questions) to support our hiring team's review. All hiring decisions include human judgment. If you ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Sobeys- Food Sampling Brand Ambassador- Windsor
Windsor, ON · On-site
CA$21/hr
These tools analyze information you provide (for example, your resume or answers to application questions) to support our hiring team's review. All hiring decisions include human judgment. If you ...
Sobeys- Food Sampling Brand Ambassador- Windsor
Windsor, ON · On-site
CA$21/hr
These tools analyze information you provide (for example, your resume or answers to application questions) to support our hiring team's review. All hiring decisions include human judgment. If you ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by ...
Other
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Job description
The Performance Coach drives agentperformance and customer experience excellence through advanced coaching,quality evaluation, and data-driven insight generation. The role analyzesoperational and performance trends to identify improvement opportunities,conducts in-depth quality assessments with clear, actionable feedback. As a subject matter expert in performanceoptimization, coaching methodologies, and call flow best practices, thePerformance Coach also contributes to the enhancement of coaching tools,scorecards, and continuous improvement frameworks.
KEYRESPONSIBILITIES
- Coach and mentor Supervisors on their ability to coach and mentor unionized and non-unionized agents, leading by example.
- Generate reports on key performance indicators, creating data analytics that drive strategic coaching opportunities to improve results.
- Generate trending and qualitative analyses on agent performance through call monitoring, reviewing CSAT, FCR and ESAT results, and via feedback from key stakeholders.
- Create strong working relationships with Supervisors, Managers, Directors and key stakeholders.
- Collaborate with Workforce Management, Training, Quality, and Analytics to align with broader operational strategies.
- Meet regularly with Managers, Directors and key stakeholders to highlight opportunities, summarize progress, and report on outcomes of performance coaching.
- Design and implement strategies to improve performance, including, but not limited to, AHT, Quality, CSAT, FCR, and other KPIs.
- Identify risk associated with action or non-action related to performance initiatives.
- Responsible for fostering a positive, highperformance work culture through consistent feedback, effective training, and meaningful recognition.
- Support the design and refinement of coaching methodologies, quality scorecards, and performance-readiness tools and serve as a subject matter expert on performance behaviors, call flow best practices, and customer experience optimization.