About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and ...
New
About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and ...
New
About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and ...
New
About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and ...
New
About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and ...
New
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Fauna Robotics is building capable, safe, and delightful robots for everyday life. We are hiring a Principal UX Designer to define what it feels like to live with a Fauna robot: how it earns trust ...
Fauna Robotics is building capable, safe, and delightful robots for everyday life. We are hiring a Principal UX Designer to define what it feels like to live with a Fauna robot: how it earns trust ...
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible ...
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible ...
New York, NY · On-site
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible ...
New York, NY · On-site
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible ...
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
New York, NY · On-site
$111K - $119K/yr
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
New York, NY · On-site
$111K - $119K/yr
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
New York, NY · On-site
$111K - $119K/yr
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
New York, NY · On-site
$111K - $119K/yr
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
New York, NY · On-site
$100K - $136K/yr
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
New York, NY · On-site
$100K - $136K/yr
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
New York, NY · On-site
$134K - $176K/yr
About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and ...
New York, NY · On-site
$134K - $176K/yr
About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and ...
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won't arrive until building for robotics becomes far more accessible.
$17.15 - $20.54
0% of jobs
$20.54 - $23.93
2% of jobs
$23.93 - $27.31
12% of jobs
$27.31 - $30.70
10% of jobs
$31.04 is the 25th percentile. Wages below this are outliers.
$30.70 - $34.09
16% of jobs
The median wage is $36.08 / hr.
$34.09 - $37.47
18% of jobs
$37.47 - $40.86
13% of jobs
$42.76 is the 75th percentile. Wages above this are outliers.
$40.86 - $44.24
9% of jobs
$44.24 - $47.63
9% of jobs
$47.63 - $51.02
6% of jobs
$51.02 - $54.40
6% of jobs
$17
$37
$54
| Aspect | Everyday Robots | Warehouse Robots |
|---|---|---|
| Required credentials | Basic technical skills, sometimes certifications in robotics or automation | Technical skills, certifications in logistics or robotics often preferred |
| Work environment | Indoor, varied environments including homes, offices, or public spaces | Indoor, warehouse or distribution center settings |
| Employer and industry usage | Tech companies, research labs, service industries | Logistics, retail, manufacturing warehouses |
| Common search and comparison intent | Understanding roles in service and personal assistance | Understanding automation in logistics and storage |
Everyday Robots focus on assisting humans in daily environments, often in service or personal tasks, requiring general technical skills. Warehouse Robots are specialized for logistics, working within warehouses to automate storage and retrieval, with a focus on industrial automation. While both involve robotics, their work settings, skills, and industry applications differ significantly.
7.4
Based on 7,008 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Fauna Robotics is seeking a Manager, Customer Support Engineering to build and lead our customer support organization. This team will serve as the primary technical interface between Fauna and our customers, owning the end-to-end support experience across deployment, operation, troubleshooting, escalation, and resolution of issues involving our humanoid robots. Our initial customers are robotics researchers, universities, and enterprise engineering teams.
Over time, this organization will evolve to support broader commercial and consumer deployments.
Key job responsibilities
- Build, hire, develop, and lead the Customer Support Engineering organization, including senior engineers and future support managers.
- Own the end-to-end customer support experience, including case management, technical escalation, customer communication, root cause analysis, and issue resolution.
- Lead complex investigations spanning robotics hardware, embedded systems, Linux, networking, cloud services, AI software, and customer environments.
- Establish the support operating model, including staffing, SLAs, escalation paths, diagnostics, tooling, knowledge management, customer documentation, training, and metrics.
- Partner with Engineering, Reliability, Manufacturing, Product, and Operations to drive permanent corrective actions, improve serviceability, and reduce recurring field issues.
- Own executive and high-severity customer escalations while ensuring the team maintains clear accountability from initial contact through verified resolution.
- Define the long-term roadmap for scaling from high-touch support for technical customers to a broader commercial and consumer support model.
- Use field data and customer feedback to influence product priorities, reliability improvements, supportability, and deployment readiness.
About the team
Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces.
We believe that future won't arrive until building for robotics becomes far more accessible.
Today, too much effort is spent reinventing the fundamentals. We're changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products.
Our work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software.
The focus is not just functionality, but experience. We're building robots that feel responsive, expressive, and genuinely useful.
At Fauna, you'll work at the frontier of this space, helping define how robots move, manipulate, and interact with people in natural environments.
It's an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build.
If you care about making robotics real for everyone and building systems that are as delightful as they are capable, we're interested in hearing from you. .
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
It services, book publishers, retail, real estate and computer and electronic product manufacturing
10,000+ Employees
Seattle, WA, US