Evening Terminal Operations Officer Jobs (NOW HIRING)

Job Description

The Branch Operations Officer is responsible for providing operational support to all regions and corporate departments and providing exceptional internal support to Northwest employees in order to support an excellent customer experience. This position provides general support, performs operations and BPA audits, supports the training of employees, and assists with all projects.

Able to work evening hours and weekends as scheduled or assigned.
Essential Functions
Provide excellent customer, branch, and business unit support
Maintain appropriate departmental records and reports
Interact as appropriate with other business units within Northwest
Cultivate and maintain positive relationships with region/district/area management
Support operations process integrity
Perform annual Operations Audits to monitor office performance, report findings and follow up with exceptions
Perform semiannual BPA Security audits and follow up with any exceptions
Review Operations Manual policies to be updated
Conduct quarterly Senior Teller/CSR/Personal Banker "Operations meetings"
Identify and resolve daily operational and system problems
Attend quarterly department meetings in Warren
Attend region meetings as applicable
Support the Branch Operations Support department with phone coverage as needed
Liaise with departments, Branch Operations Support, and other Branch Operations Officers for problem resolution and secondary support
Provide instruction and guidance on security and policy standards
Prepare, utilize, and complete branch reports as needed
Participate in team meetings
Resolve or escalate issues referred by branch employees
Support the training of new team members and Northwest employees
Support the Education and Training team as needed
Provide support for employees changing positions, ensure low performing employees receive support, and assist offices with cross training
Support of all corporate or department projects as assigned
Support of Northwest's strategic plan by minimizing expenses
Recommend improvements and efficiencies to current procedures
Monitor and attend branch staff meetings to improve communication
Implement and coordinate operational policies and procedures
Additional Essential Functions
Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Additional Responsibilities
Complete other duties and special projects as requested by management
Safety and Health for those without supervisory duties
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degreebusiness, finance, or related experience X
Work Experience
2 - 6 years Supervisory experienceand
5 - 6 years Retail banking experience, with a concentration in operations and complianceand Customer Service experience
Knowledge Skill and Abilities
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
-Knowledge of job specific banking products and services
-Knowledge of bank systems, including but not limited to CARE, Signature, Online Banking (Q2), STAR, and NetImage
-Knowledge of all branch processes and policies, including but not limited to teller processing, teller balancing, office balancing, new account procedures, branch capture, general knowledge of all Northwest products and services, delivery channels, operations manual policies, and account processing manual policies

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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.