Evening Smart Home Engineer Jobs in Rochester, NY

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Learn about our benefits designed for you to Thrive at work and at home.

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Where is the work:

Summary

The Smart Building Account Engineer is responsible for supporting customer outcomes through Trane's smart building service offerings by combining technical expertise, data-driven analysis, customer relationship management, and commercial support. This role helps customers improve building performance, energy efficiency, operational reliability, and overall facility outcomes through connected services, building analytics, and optimization solutions.

This role collaborates with customers, Account Managers, Contracting and Service teams, Technicians, Energy Engineers, and other internal partners to analyze building and energy performance data, identify opportunities, support solution development, and maintain ongoing customer engagement. This position also supports customer retention, renewals, and growth of Smart Building Services agreements and related offerings.

Key Responsibilities

• Build and maintain strong relationships with assigned customers and key stakeholders

• Serve as a trusted advisor on smart building service solutions and link solutions to customer value

• Lead or support recurring customer meetings, including performance reviews and technical discussions

• Analyze building, HVAC, controls, utility, and equipment data to identify trends, issues, and opportunities

• Translate technical findings into clear, practical recommendations for customers

• Support remote monitoring, fault detection, performance analysis, and operational improvement initiatives

• Identify opportunities to expand Intelligent Services agreements, renewals, and related offerings

• Assist with proposals, scopes, presentations, and other customer-facing materials

• Partner with account managers, service teams, controls specialists, technicians, and fulfillment teams to support customer outcomes

• Support onboarding and transition of sold solutions into ongoing delivery

• Track customer activity, opportunities, and follow-up actions in required systems

Required Qualifications

• Associate's degree, Bachelor's degree, or equivalent combination of education and relevant experience

• 5+ years' experience in HVAC, controls, building systems, energy services, technical account support, or a related field

• Working knowledge of building automation systems, energy management systems, HVAC systems, and/or temperature controls

• Experience gathering and analyzing HVAC, utility, building, or operational performance data

• Strong analytical, written, verbal, and interpersonal communication skills

• Ability to communicate technical concepts effectively to both technical and non-technical audiences

• Ability to manage multiple priorities in a customer-facing environment

• Proficiency with Microsoft Office and Salesforce or account management systems

• Ability to work independently and collaboratively in a team environment

• Valid driver's license that meets company requirements

Preferred Qualifications

• Experience with BAS/BMS controls, connected building technologies, remote monitoring platforms, or analytics tools

• Knowledge of fault detection, energy optimization, measurement and verification, or building performance improvement practices

• Experience supporting service agreements, renewals, consultative sales, or account development activities

• Familiarity with commercial building operations and facility management environments

• Experience presenting technical recommendations and value-based solutions to customers

• Industry certifications, including those issued by the Association of Energy Engineers, or the American Society of Heating, Refrigerating and Air Conditioning Engineers are preferred.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.