Evening Remote Oconus Jobs (NOW HIRING)

Instant Teams is searching for our next long-term Customer Service Representative to join our team assisting in providing information, service, and assistance related to pension and health & welfare plans. This includes taking inbound calls and working on client requests via a variety of channels. The position is responsible for special tasks and projects as assigned.

Day in the Life

• Provides customer service assistance for situations regarding simple requests as defined in training. Responsible for maintaining high standards of quality and courtesy.
• Routinely suggests opportunities for improvement and supports the execution of such improvements.
• Utilizes system(s) and other department resources to obtain the necessary information to answer questions and provide information; documents all activity and maintains accurate records of all referrals.
• Accesses the system(s) in order to obtain necessary information to answer questions and provide information to customers and various company personnel. Ensure changes, corrections, or other actions on the system are documented and records maintained.
• Responds to webmail inquiries within delegated authority.
• Initiates changes, corrections, or other actions in the system(s) within delegated authority.
• Prepares reports and similar documents; ensures that information is fully researched and accurate.
• Develops effective working relationships with customers, whether an external customer or an employee from another location or functional area.
• Aids other Client Service Representatives and department staff; performs other administrative and processing tasks as requested such as but not limited to sending correspondence, paperwork, and forms to plan participants and sponsoring employers; assists in training new and/or temporary staff.
• Maintains effective working relationships with both internal and external clients.

Must Haves

• 2 years of contact center experience
• Experience with pension and/or medical/welfare plans
• Associate degree (or above) required
• Medicare Annual Election Period (AEP) experience preferred
• Excellent communication (both verbal and written), interpersonal, and organizational skills.
• Proven ability in judgment and handling angry/irate customers.
• Ability to expeditiously process quality transactions and provide follow-up as necessary.
• Ability to work as a team member and achieve team goals in a “client-focused” environment.
• Availability to commit to evening shifts as assigned is required.

Position Details

• Start Date: Mid-September 2026
• Pay Rate: Starting at $19/hour with a structured growth plan
• • CR1: $19/hour (typically the initial 3-4 months of onboarding and basic training)
  • CR2: $20/hour (Advancement after the completion of Pension/Medical training)
  • CR3: $21/hour (Advancement typically around 18 months)
• Schedule:
• • Training:
  • • Onboarding training: Monday - Friday | 9am - 5pm EST | Approximately 1-2 weeks
    • Three additional trainings must be completed to take on the full range of calls you will assist within this position. Complete training will not be completed until 12-18 months after starting (~ Winter 2027). More details can be provided on this during the interview process.
  • Post-Training:
  • • Schedule will fall within the hours of 8am - 8pm EST, Monday - Friday
    • 8-hour shift (+1 hour unpaid lunch)
    • Final schedule to be assigned once training is completed

What's in it for you?

• 100% remote!
• Equipment provided
• Health | Dental | Vision Insurance enrollment
• Short-Term Disability | Long-Term Disability
• Life Insurance
• PTO
• Yuna Health
• EAP
• 401k
• Perkspot

Compliance & Eligibility:

• Background & Screenings: Successful candidates must complete and pass a background check, credit check, and drug screen prior to their start date
• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Work Environment: Because this is a remote work role, you must have:
• • A quiet, distraction-free work environment
  • Reliable, high-speed internet
  • A dedicated and private workspace that enables you to work independently and without interruptions.
• Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS | Rhode Island | Montana | California | Washington State | Denver, CO | Illinois | Maryland | Massachusetts | Michigan | Missouri | Nebraska | Vermont

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

We're remote-first and skills-driven by design — and we built something the industry didn't have: a Total Experience Marketplace where your remote career, skill development, and community all live in one place. Whether you're launching your first career, leveling up in customer or employee experience, or simply ready for what's next — you're in the right place.

At Instant Teams, we take the time to actually understand what you bring to the table through skills assessments, job simulations, human-to-human interviews, and behavioral interview exercises.