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Evening Remote Email Support Jobs in Boston, MA (NOW HIRING)

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

Communicate with customers through phone calls and e-mails * Act as a deployment specialist: plan ... and remote maintenance projects tasks for customers' information systems * Assist with new ...

Beacon Talent

Remote Psychiatrist

Littleton, MA · Remote

$150 - $200/hr

Full admissions and assessment support on every case * Average of [XX] encounters per shift, with ... Flexible scheduling, including evening and weekend availability * Malpractice coverage provided

Beacon Talent

Remote Psychiatrist

Boston, MA · Remote

$150 - $200/hr

Full admissions and assessment support on every case * Average of [XX] encounters per shift, with ... Flexible scheduling, including evening and weekend availability * Malpractice coverage provided

Nadia Care

IT Support Specialist

Boston, MA · Remote

You'll be the go-to person for end-user technical issues across a distributed, remote-first team ... Troubleshoot connectivity, printing, email, and general software/access issues * Triage and resolve ...

YO AI Labs

Personal Assistant - Remote

Boston, MA · Remote

$25 - $40/hr

... support while managing schedules, communications, and daily operations in a remote work environment ... Draft, edit, and proofread emails and documents. * Coordinate communication with stakeholders and ...

YO AI Labs

Personal Assistant - Remote

Boston, MA · Remote

$25 - $40/hr

... support while managing schedules, communications, and daily operations in a remote work environment ... Draft, edit, and proofread emails and documents. * Coordinate communication with stakeholders and ...

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All JobsEvening Email Support JobsEvening Remote Email Support JobsEvening Remote Email Support Jobs in Boston, MA

Evening Remote Email Support information

See Boston, MA salary details

$15

$28

$48

How much do evening remote email support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for evening remote email support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is an evening remote email support job?

Evening Remote Email Support jobs involve assisting customers or clients with their inquiries and issues via email during evening hours, often from a remote location such as your home. These roles typically require strong written communication skills, attention to detail, and the ability to troubleshoot or resolve problems efficiently. Responsibilities may include answering questions, processing requests, escalating issues, and ensuring customer satisfaction. Many companies offer these positions to provide extended support outside of traditional business hours.

What are the key skills and qualifications needed to thrive as an evening remote email support specialist?

To thrive as an Evening Remote Email Support specialist, you need strong written communication skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with help desk ticketing systems, email platforms, and customer relationship management (CRM) software is typically required. Exceptional problem-solving abilities, time management, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and effective resolution of customer inquiries, which is crucial for customer satisfaction and operational efficiency during off-peak hours.

What are some common challenges faced by evening remote email support professionals, and how can they be managed effectively?

Evening Remote Email Support professionals often face challenges such as handling high volumes of customer inquiries during peak hours, managing communications across different time zones, and resolving issues without immediate access to in-person colleagues. To manage these effectively, it's important to stay organized, use templated responses for common queries, and leverage collaboration tools to communicate with team members. Maintaining a clear log of resolved and pending tickets also helps ensure continuity and high service quality during shift handovers.

What is the difference between Evening Remote Email Support vs Customer Service Representative?

AspectEvening Remote Email SupportCustomer Service Representative
Work EnvironmentRemote, evening hours, primarily email communicationOn-site or remote, daytime hours, phone and in-person interactions
Required SkillsStrong written communication, email management, problem-solvingVerbal communication, multitasking, customer interaction
Common CertificationsNone typically required, customer service experience helpfulCustomer service certifications optional
Industry UsageSupport roles in tech, e-commerce, and service sectorsRetail, hospitality, and service industries

Evening Remote Email Support focuses on providing customer assistance via email during evening hours, requiring strong written skills. Customer Service Representatives often handle phone and in-person interactions during daytime hours. Both roles serve customer needs but differ in communication methods and work hours.

What are popular job titles related to Evening Remote Email Support jobs in Boston, MA?

For Evening Remote Email Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Evening Remote Email Support jobs in Boston, MA look for?

The top searched job categories for Evening Remote Email Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Evening Remote Email Support jobs?

Cities near Boston, MA with the most Evening Remote Email Support job openings:

Evening Remote Email Support jobs near you
Infographic showing various Evening Remote Email Support job openings in Boston, MA as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Technical Support Data Representative II

Zoll Medical Corporation

Chelmsford, MA • Remote

$31 - $40/hr

Full-time

Re-posted 29 days ago

Job description

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career-and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Summary
The Data Support Representative II will be responsible for providing data support of our medical device products that integrate with our Software products. Including assisting customers and Sales reps via phone and email support with the application of our products. This also includes interactive and escalating issues with our product teams to ensure that the customer expectations are met.
Essential Functions

  • Provide support for technical and data inquires related to ZOLL products via telephone or email
  • Follow up on inquiries and ensures satisfactory customer resolution
  • Accurate data entry of claim into Oracle tracking system and completion of the customer call report
  • Takes part in on-call rotation, adhering to all expectations of role
  • Ensuring ZOLL is presented with the highest degree of professionalism
  • Research required information using available resources
  • Stays current with systems information, and technology updates
  • Manage department knowledge base, developing best practices & ensuring data integrity
  • Able to manage active backlog of cases while maintaining other job duties


Required/Preferred Education and Experience

  • 4 Year Degree/Certification in Computer Information Systems required or
  • Equivalent Experience required
  • Minimum of 3 Years prior technical support data experience working directly with customers or equivalent experience working in a technical capacity within the industry required


Knowledge, Skills and Abilities

  • Experience installing and upgrading software applications
  • Basic networking understanding
  • Working knowledge of Windows Operating Systems and Server environments
  • Basic SQL understanding and foundational knowledge
  • Experience with Wireless Technology (Bluetooth, Wi-Fi, Configuration and Certificates)
  • Attention to detail and well organized
  • Desire t continue growing within the Data Support department
  • Ability to work in a team environment, with strong interpersonal skills
  • Professional verbal and written communication skills, specifically in documenting notes for cases
  • Experience with remote access tools (LogMein, WebEx)


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently


ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

#LI-LV1

The hourly pay rate for this position is:

$31.00 to $40.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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