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Evening Home Inbound Call Center Jobs in Indiana

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Job:IN-IDOI-Inbound Call Center Rep (728602) Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client : State of IN Type: W2(with all Inclusive) Must complete a 5-day training on health ...

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

Vir Healthway

IN-IDOI-Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

IN-IDOI-Inbound Call Center Rep Location: Indianapolis IN, 46204 Hybrid Duration: 12 Months Interview: In person only OVERVIEW Answer in-coming 800 helpline calls, transfer calls to volunteers when ...

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Evening Home Inbound Call Center information

What is the difference between Evening Home Inbound Call Center vs Evening Customer Service Representative?

AspectEvening Home Inbound Call CenterEvening Customer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training providedHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote or home-based, inbound calls, flexible evening hoursRemote or office-based, inbound calls, evening shifts
Industry UsageCustomer support, telecommunication, retailCustomer support, retail, healthcare, technology
Search & Comparison IntentFocus on remote, evening inbound call rolesFocus on customer service roles with evening shifts

The Evening Home Inbound Call Center role primarily involves handling inbound customer calls remotely during evening hours, often requiring minimal credentials and offering flexible work environments. The Evening Customer Service Representative also handles inbound calls but may work in-office or remotely, with similar credentials. Both roles serve customer support functions but differ mainly in work setting and specific industry terminology.

What are the most commonly searched types of Home Inbound Call Center jobs in Indiana?

The most popular types of Home Inbound Call Center jobs in Indiana are:

What cities in Indiana are hiring for Evening Home Inbound Call Center jobs?

Cities in Indiana with the most Evening Home Inbound Call Center job openings:

Evening Home Inbound Call Center jobs near you

IN-DOR-Inbound Call Center

Lorven Technologies

Indianapolis, IN • On-site

Full-time

Re-posted 27 days ago

Job description

Role: IN-DOR-Inbound Call Center Job Id - (799294)
Location: DOR 100 N. Senate Ave., STE 105 Indianapolis, IN
Job description:
IN-DOR-Inbound Call Center
A Day in the Life:
  • Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements.
  • Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
  • Applies knowledge acquired in training and utilizes resources to analyze and solve problems.
  • Responds to a variety of tax types inquiries.
  • Access data utilizing basic computer skills.
  • Communicates professionally using correct grammar, spelling & punctuation.
  • Complies with all ethical and confidentiality requirements.

What You'll Need for Success:
  • High School Diploma/GED
  • High-energy - Optimism - Teamwork -Collaboration
  • Someone who provides open, honest, and positive communication.
  • A continuous learning and improvement - let's get better every day ... together approach.
  • A team member who speaks up if you don't understand or need more information.
  • Proven ability to provide customer service by telephone in a high-volume call center.
  • Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
  • Ability to analyze, research and problem-solve using various resources.
  • Ability to learn to learn, understand, and apply ethics and confidentiality laws.

Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.
Difficulty of Work:
The Call Center customer service representative must use analytical skills to determine the customer's needs and apply the procedures to communicate the resolution and accurately resolve the customer issues
Responsibility:
The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.
Personal Work Relationships:
This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners.
Physical Effort:
This role performs work in an environment where sitting for extended periods of time could be expected.
Working Conditions:
This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours.
Competencies:
• Communicating Effectively, professionally, accurately
• Delivering High Quality Work
• Critical Thinking
• Managing Time
Skill matrix:
High school diploma or GED.
Required
Strong customer service related experience, preferably in a professional environment.
Required
1
Years
Experience adhering to ethical and confidentiality requirements
Required
1
Years
Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
Required
Strong analytical ability to analyze and research tax related inquiries.
Required
Prior experience in a fast-paced call center environment.
Desired
Knowledge of tax regulations.
Desired
Associates or Bachelors Degree in accounting, finance, or related field.
Desired
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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