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Infographic showing various Evening Chatbot Development job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 71% As Needed, 3% Full Time, 1% Part Time, 23% Nights, and 1% Summer. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $51,911 per year, or $25 per hour.

Specialist, Welcome Center Student Experience

St Louis Community College

Bridgeton, MO • On-site

$42K/yr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

New

Job description

Location : Florissant Valley
Job Type: Full-Time Non-Academic Affairs
Job Number: 26-00350
Organization: VP, Student Success (930303)
Opening Date: 07/07/2026
Salary: $42,500
Primary Duties Performed
  • Serve as a friendly and informed first point of contact for students, families, and visitors.
  • Assist with general questions about campus operations, admissions, registration, financial aid, testing, advising, and campus resources. Make referrals to appropriate subject matter experts as needed to support student success.
  • Use phone, email, live chat, texting platforms, and AI tools to respond to student inquiries and route them as needed.
  • Maintain a warm, inclusive environment that affirms all students' sense of belonging and support.
  • Oversee daily activities at the Welcome Center, including signage, wait management, and traffic flow.
  • Supervisor and schedule part-time front desk staff and/or student ambassadors.
  • Provide day-to-day guidance on Welcome Center processes, procedures, and service expectation to part-time front desk staff and/or student ambassadors to ensure consistent student support.
  • Support daily scheduling and staffing needs for part-time staff and student ambassadors to maintain daily coverage and availability to assist student needs.
  • In collaboration with peers, ensure Welcome Center materials, scripts, and communication tools reflect current processes and procedure district-wide.
  • Utilize electronic systems such as CRM, chatbot, queue management systems, and/or knowledge bases to deliver timely, accurate service.
  • Track and document student interactions and concerns for follow-up and continuous improvement.
  • Monitor trends and share feedback with campus and district leadership to enhance the student experience.
  • Work closely with Student Affairs departments such as Advising, Enrollment Services, and Testing to ensure seamless and responsive handoffs and referrals.
  • Participate in campus events, open houses, welcome week activities, and other outreach efforts.

Qualifications/Experience
  • Associate's Degree
  • Experience in customer service in a high-contact, public-facing role.
  • Demonstrated ability to manage multiple tasks in a fast-paced environment while maintaining exceptional customer service.
  • Strong communication and interpersonal skills.
  • Bachelor's Degree is preferred.
  • Experience working or serving in a voluntary student leadership role assisting students in a college or university setting is preferred.
  • Familiarity with student information systems (e.g., Banner), CRM tools, and chat/text platforms is preferred.
  • Supervisory experience, particularly in frontline or part-time staff management is preferred.
  • Bilingual/multilingual skills are preferred.

Working Conditions
  • Regular on-campus presence is required.
  • Occasional evening or weekend shifts may be needed during peak enrollment periods or special events.
  • May involve extended periods or standing or sitting in high-traffic areas.

Physical Requirements:
  • None

St. Louis Community College offers comprehensive medical, dental, and vision coverage starting your first day. Enjoy a generous paid time off program, which includes 11 paid holidays, 4 days between Christmas and New Years, 4 personal days, and accrued medical and vacation leave. Participation in the Non-Certificated Employee Retirement Plan (NCERP) is required. The current employee contribution is 4% of pre-tax income, with the College matching at 4%. Benefit from tuition waivers, tuition reimbursement, and professional development opportunities that support your continued growth and well-being.
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