ZipRecruiter

Log In

2

Escalation Manager Remote Jobs (NOW HIRING)

Harris

Project Manager (Remote)

Florida, NY · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

Project Manager (Remote)

Kansas, OK · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

Project Manager (Remote)

Michigan, ND · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

Project Manager (Remote)

Carolina, RI · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

Project Manager (Remote)

Washington, DC · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

Project Manager (Remote)

Indiana, PA · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

Project Manager (Remote)

Oregon, IL · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

Project Manager (Remote)

Louisiana, MO · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

Project Manager (Remote)

Virginia, IL · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

Project Manager (Remote)

Ohio, IL · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location: Remote Position Department: Customer Success Reports To ... Coordinate with internal resources to assist with escalations, questions, training needs, product ...

Harris

Project Manager (Remote)

California, MD · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

Harris

Project Manager (Remote)

Tennessee, IL · Remote

$70K - $80K/yr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven ... Proactively Identify and assess risks and escalated issues and implement resolution strategies.

CINC Systems

Customer Success Manager (Remote)

Coordinate with internal resources to assist with escalations, questions, training needs, product ... Business Management/Acumen/Operations: * Primary point of escalation for customers across all CINC ...

Parkade

$100K - $130K/yr

Formalize a tiered team structure, including Team Leads and escalation roles. * Grow the team ... Proven ability to manage remote, distributed teams across time zones. * Background in payments ...

next page

Showing results 1-20

All JobsEscalation Manager Remote Jobs

Escalation Manager Remote information

What are the key skills and qualifications needed to thrive as an Escalation Manager (Remote), and why are they important?

To thrive as a remote Escalation Manager, you need strong problem-solving abilities, experience in customer service or technical support, and often a bachelor's degree in a related field. Familiarity with CRM software, ticketing systems, and incident management platforms is typically required. Exceptional communication, conflict resolution, and organizational skills help you manage high-pressure situations and coordinate virtual teams effectively. These competencies are vital for resolving complex issues efficiently and maintaining customer satisfaction in a distributed work environment.

What is the difference between Escalation Manager Remote vs Customer Support Manager?

AspectEscalation Manager RemoteCustomer Support Manager
Required CredentialsBachelor's degree, experience in customer service, conflict resolution skillsBachelor's degree, experience in customer service, leadership skills
Work EnvironmentRemote, primarily office-based communicationOffice or remote, team management focus
Industry UsageTech, SaaS, telecommunicationsRetail, service, tech
Common Search IntentHandling escalated issues, conflict resolutionManaging customer support teams, service quality

The main difference is that an Escalation Manager Remote focuses on resolving complex customer issues at higher levels, often remotely, while a Customer Support Manager oversees daily support operations and team management. Both roles require customer service experience but differ in scope and responsibilities.

How does an Escalation Manager typically collaborate with cross-functional teams in a remote environment?

As a remote Escalation Manager, effective collaboration with cross-functional teams is essential for resolving complex customer issues. You’ll regularly coordinate with teams such as technical support, product development, sales, and customer success through virtual meetings, shared documentation, and project management tools. Establishing clear communication channels and setting expectations early helps ensure a smooth escalation process and timely resolution. Building strong professional relationships remotely requires proactive communication and follow-up, as well as familiarity with collaboration platforms like Slack, Microsoft Teams, or Jira.

What is an Escalation Manager (Remote)?

An Escalation Manager (Remote) is a professional responsible for handling and resolving complex customer issues that have been elevated beyond standard support channels, often working from a remote location. They coordinate with various teams, communicate with stakeholders, and ensure that problems are addressed efficiently and to the customer's satisfaction. Their goal is to minimize customer dissatisfaction and prevent ongoing or future issues by analyzing root causes and implementing solutions. Escalation Managers often work in industries like IT, software, and customer service, requiring strong problem-solving and communication skills.
What cities are hiring for Escalation Manager Remote jobs? Cities with the most Escalation Manager Remote job openings:
What states have the most Escalation Manager Remote jobs? States with the most job openings for Escalation Manager Remote jobs include:
Infographic showing various Escalation Manager Remote job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.
Project Manager (Remote)

Project Manager (Remote)

Harris

Florida, NY • Remote

$70K - $80K/yr

Full-time

Posted 16 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

60th of 188 rated software companies

Job description

Project Manager
Aumentum - Remote
Aumentum Technologies is looking for an energetic and driven Project Manager (PM) to be responsible for managing internal and external client projects of various size/complexity with a matrixed project team. The PM plans, directs and coordinates all project activities to ensure deliverables, timelines and budgets are met with a high level of quality and external customer satisfaction from pre-sales activities through to implementation and transition to support.

What you will be doing:

  • Manage all aspects of project engagement from planning, stakeholder relationships, communications, resources, financials, change management, risks mitigation and all related project deliverables.
  • Work with client project managers and other stakeholders to manage expectations and ensure successful completion of the project scope.
  • Prepare and manage project plans that encompass data conversion, product customization/software releases, environment preparation, and production deployment including training, configuration, testing, and rollout.
  • Develop, monitor, track and report project status and health metrics for internal and external stakeholders.
  • Serve as a communications hub for the project and deliver timely, appropriate, and effective executive-level communication.
  • Responsible to the Project Management Office (PMO) and contributing to standardizing implementation best practices, updating project tools, and contributing towards process improvements and implementation efficiencies.
  • Craft proposal responses, statements of work, project execution plans, stakeholder presentations and various other written project artifacts.
  • Proactively Identify and assess risks and escalated issues and implement resolution strategies.
  • Conduct post implementation reviews to identify best practices and areas of improvement and apply learning
  • Perform other duties as assigned

What are we looking for?

  • Bachelor's degree in Business or Technology, plus a minimum of three years software implementation and services experience
  • 3+ years PM experience with external clients with proven experience as a strategic thinker able to solve complex issues
  • Proven ability to plan, execute and track a complex software application rollout, preferably within an Agile/Scrum framework
  • Strong leadership skills
  • Experience managing internal and external clients
  • Experience managing diverse project teams across multiple locations and functional teams.
  • Excellent communication skills, both verbal and written, organization and interpersonal skills.
  • May require ability to travel nationwide, estimated at up to 50% during key project activities
  • May require extended work schedules, tight deadlines and conflicting priorities
  • Must be able to work in a variety of social, cultural, legal, and political environments

What would make you stand out:

  • PMP certification or plans to obtain once prerequisites are met
  • Previous experience implementing Integrated Property Tax Solutions software
  • Familiarity with county tax appraisal/assessment concepts and processes is preferred.
  • Experience managing Government clients
  • Ability to understand and articulate business processes and the related data.
  • Advanced Microsoft Office including MS Project skills

Salary: $70,000 to $80,000 per year.

What Harris Computer employees say

Benefits

Workplace

Get the full story on Breakroom

Harris Computer Systems logo

About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

FacebookInstagram

View All Harris Computer Systems Jobs

Apply