Escalation Management Jobs in Raleigh, NC (NOW HIRING)

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

Do we have your attention? Keep reading.

The IT Project Manager will be responsible for the day to day operations of portfolio and project management. In this role, the IT Project Manager will be responsible for leading and supporting project planning and execution of enterprise projects; from requirements gathering through implementation. In many scenarios they will be engaging more than one of our divisions simultaneously and will be expected to incorporate change management methods that gain stakeholder and employee buy-in.

ProMach is looking for an experienced IT Project Manager to work on the Corporate IT Team. The role will assist with business-critical ERP implementations and process improvements, data/analytics projects, and related IT development requests. The IT Project Manager is responsible for managing the execution of projects from planning through delivery, including scheduling and overall delivery quality. This role reports to the Senior Director, Enterprise Applications.

Job Responsibilities:

• Lead multiple ERP implementation, migration, upgrade, and integration projects from initiation through stabilization.

• Develop and manage project plans, budgets, timelines, risk registers, communication plans, and governance structures.

• Coordinate internal teams, business stakeholders, ERP vendors, implementation partners, and third-party consultants.

• Drive issue resolution and escalation management to maintain project momentum and minimize business disruption.

• Ensure successful transition from legacy systems while maintaining operational continuity.

• Facilitate project steering committees, executive reviews, and status reporting.

• Establish and maintain project management standards, templates, and best practices for ERP initiatives.

• Work closely and under strategic guidance of IT leadership to ensure projects are prioritized and executed on time, scope, and budget.

• Manage the enterprise use-case backlog and prioritize initiatives in collaboration with business and technology leadership.

• Facilitate use-case reviews to assess business value, complexity, strategic alignment, and resource requirements.

• Coordinate delivery planning with data analysts, data engineers, and platform teams.

• Build trusted relationships with business leaders, functional teams, and technology organizations.

• Facilitate alignment between competing priorities and stakeholder groups.

Position Requirements:

• Bachelor's Degree in Technology, Business, or related field.

• At least 5 years of experience in managing IT projects, with a strong knowledge of project management principles and practices, and the capacity to effectively manage a large number of concurrent technology projects.

• Previous experience with ERP implementations, especially in a manufacturing organization highly desired

• Experience integrating new businesses resulting from M&A activity required.

• Strong attention to detail and accuracy.

• Superior interpersonal and communication skills.

• Ability to analyze problems, develop a path toward problem solving, and manage projects to completion.

• Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities.

• Capacity to continually prioritize with quickly changing project plans.

• Ability to work autonomously with initiative.

• The ability to think critically, make decisions and work independently, while adhering to company standards and guidelines and the ability and initiative to streamline and suggest improved processes.

• Proficient in Microsoft Office applications; Experience with Smartsheet preferred.

• PMP or other relevant certifications are a plus.

• Ability to travel at least 30%.

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.