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Esc Jobs in Georgia (NOW HIRING)

Cox Automotive

Service Center Senior Analyst

Mableton, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Vinnings, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Decatur, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Decatur, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Decatur, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Conley, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Riverdale, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Dunwoody, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Marietta, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Tucker, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Smyrna, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

Cox Automotive

Service Center Senior Analyst

Norcross, GA · On-site

$74K - $111K/yr

The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable ...

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Showing results 1-20

All JobsEsc JobsEsc Jobs in Georgia

Esc information

See Georgia salary details

$28.7K

$55.6K

$82.7K

How much do esc jobs pay per year?

As of Aug 29, 2026, the average yearly pay for esc in Georgia is $55,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $62,500.00 per year, depending on experience, location, and employer.

What are ESCs (Electrical Substation Controllers)?

Electrical Substation Controllers (ESCs) are professionals responsible for monitoring, controlling, and maintaining the operations of electrical substations. They ensure that the flow of electricity is distributed safely and efficiently across the power grid. ESCs oversee equipment, respond to alarms, perform troubleshooting, and coordinate with field crews during outages or maintenance. Their role is crucial for the stability and reliability of electrical supply in residential, commercial, and industrial areas.

What are the key skills and qualifications needed to thrive as an escrow officer?

To thrive as an Escrow Officer, you need a solid understanding of real estate transactions, title procedures, and escrow laws, typically supported by relevant work experience or certification. Familiarity with escrow processing software, title insurance systems, and document management tools is crucial. Strong attention to detail, effective communication, and problem-solving skills help build trust with clients and ensure smooth closings. These competencies are vital to minimize errors, maintain compliance, and deliver seamless transaction experiences.

What are some common challenges faced by escrow officers when managing multiple real estate transactions simultaneously?

Escrow Officers often juggle several real estate transactions at once, which requires meticulous attention to detail and strong organizational skills. Common challenges include coordinating with multiple parties—buyers, sellers, lenders, and real estate agents—while ensuring all documents are accurate and deadlines are met. Unexpected issues, such as last-minute changes or missing paperwork, can arise, so adaptability and clear communication are essential to keep transactions on track. Escrow Officers also need to stay current with regulatory requirements to ensure compliance and avoid delays.

What is the difference between Esc vs Customer Service Representative?

AspectEscCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support settingsRetail, call centers, office environments
Employer & Industry UsageTech companies, service providersRetail, telecommunications, finance
Common Search & ComparisonEsc vs Customer Service Representative

Esc (Emergency Service Coordinator) typically handles urgent technical or service issues, requiring technical skills and certifications. Customer Service Representatives focus on assisting customers with inquiries, often in retail or service industries. While both roles involve communication, Esc roles are more technical and crisis-focused, whereas Customer Service Representatives handle general customer support.

What are popular job titles related to Esc jobs in Georgia?

For Esc jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Esc jobs in Georgia look for?

The top searched job categories for Esc jobs in Georgia are:

What cities in Georgia are hiring for Esc jobs?

Cities in Georgia with the most Esc job openings:

Esc jobs near you
Infographic showing various Esc job openings in Georgia as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 89% Physical, 8% Hybrid, and 3% Remote job distribution, with an average salary of $55,593 per year, or $26.7 per hour.

Service Center Senior Analyst

College Park, GA • On-site

Cox Automotive
Automobile Dealers • 5 - 10K employees

7.7

Company rating: 7.7 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

106th of 152 rated financial services

People enjoy working here

Good employer

Recommended by students

Learn more about Cox Automotiveexternal

$74K - $111K/yr

Full-time

PTO

Posted 14 days ago

Job description

Cox Automotive is currently seeking a Service Center Senior Analyst to join our team. Atlanta, GA is the preferred location; however, qualified candidates in Orlando, FL will also be considered.
Job Summary:
The Service Center Senior Analyst owns operational and performance reporting, data governance, and automation enablement across the Employee Service Center (ESC) - including payroll operational reporting alongside case management, workforce administration, and other ESC functional areas. This role transforms raw case, service, payroll, and operational data into decision-ready insight for People Solutions leadership, while identifying and packaging opportunities for AI-enabled deflection and process automation. The Senior Analyst partners across ESC functional teams and cross-functional stakeholders (Payroll, HR, Compliance, IT, and Automation/AI teams) to modernize legacy manual reporting into scalable, automated workflows, and serves as the primary data point of contact for ad hoc leadership, audit, and compliance requests.
Responsibilities:
Payroll Operational Reporting
  • Develop, maintain, and analyze payroll operational dashboards, metrics, and reports using Workday, UKG, Excel, and other tools to support data-driven decision-making.
  • Monitor payroll performance indicators, service levels, and compliance metrics, deliver actionable insights and recommendations to leadership.
  • Serve as a subject matter expert for payroll reporting and analytics, ensuring data accuracy, integrity, and timely delivery of recurring and ad hoc reports.
  • Analyze payroll trends, recurring issues, and case data to identify root causes and recommend sustainable solutions.

ESC-Wide Operational Reporting & Dashboards
  • Own and maintain operational reporting across ESC functional areas (payroll, case management, workforce administration, leaves, and other People Solutions capability areas), including migrating legacy manual processes to automated workflows.
  • Build and manage recurring operational dashboards (e.g., case volume, SLA, deflection rate, first-contact resolution) within ServiceNow, alongside payroll-specific reporting.
  • Conduct trend analysis on ESC and payroll data to surface process failures, training gaps, and automation opportunities.
  • Deliver monthly reporting packages spanning payroll and broader ESC operations, pairing data with clear narrative and recommendations - not raw output alone.

Data Governance & Systems
  • Support ESC ServiceNow data structure governance (e.g., Sub-Category, Assignment Group, HR Services) and participate in ServiceNow UAT.
  • Serve as the data point of contact for ad hoc leadership requests and audit/compliance reporting needs across cross-functional teams.

AI & Automation Enablement
  • Monitor cross-functional trends to flag repetitive, high-volume, or rule-based work suitable for AI deflection or automation, and package findings for leadership review.
  • Support measurement of AI/automation initiative performance (e.g., Copilot Agent adoption, AI deflection rate, case summarization accuracy) using ServiceNow and other data sources.
  • Maintain a pipeline of AI/automation candidate processes surfaced from ESC teams and case data anomalies, sized by volume and effort.

Stakeholder Communication
  • Translate initiative outputs into tailored insights for varying audiences - from front-line ESC teams to People Solutions leadership.

Qualifications:
  • Bachelor's Degree in a related field and 4 years' experience in analytics, data analysis, or a related discipline within a fast-paced, data-driven environment. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.
  • Ability to build and leverage relationships with internal customers and cross-functional partners to drive collaboration, improve user experience, and deliver business outcomes.
  • Experience utilizing ETL tools such as Alteryx or Informatica and data visualization tools such as Tableau or Power BI.
  • Working knowledge of generative AI tools and prompt engineering concepts, with the ability to identify opportunities to improve reporting, automation, and decision support.
  • Demonstrated commitment to continuous learning and adoption of new technologies.
  • Strong understanding and practice of confidentiality, data privacy, and information security.
  • Strong written and verbal communication, facilitation, consultation, and relationship management skills, with the ability to translate complex information into actionable insights.
  • Experience with data analysis, reporting, and HR technology platforms.
  • Strong attention to detail and accuracy, with demonstrated experience conducting data validation and pre- and post-processing audits.

Preferred Qualifications:
  • Experience supporting HR, payroll, workforce administration, shared services, or other employee-facing operations.
  • Experience with Genesys Cloud Contact Center Telephony.
  • Knowledge and training in core HR systems experience or certification in Workday, Oracle, ServiceNow, Absence Tracker, or UKG.
  • Proven experience in driving large-scale change.

USD 74,000.00 - 111,000.00 per year
Compensation:
Compensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Cox Automotive logo

About Cox Automotive

Sourced by ZipRecruiter

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Industry

Automobile dealers and technology, communication and media

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

View All Cox Automotive Jobs

What Cox Automotive employees say

Pay

Benefits

Hours and flexibility

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