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Erp Application Support Analyst Jobs in Quebec (NOW HIRING)

GURUS Solutions

ERP Project Manager

Montreal, QC · On-site

GURUS Solutions is a leading consulting firm specializing in NetSuite, offering ERP implementation, customization, training, and support services to businesses across the United States and Canada.

BBA, Inc.

QC · On-site

As part of BBA's Employee Referral Program (ERP), we invite you to create a profile by submitting your application and also subscribe to your job alerts to be on the lookout for future job ...

BBA, Inc.

QC · On-site

As part of BBA's Employee Referral Program (ERP), we invite you to create a profile by submitting your application and also subscribe to your job alerts to be on the lookout for future job ...

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Erp Application Support Analyst information

What is an ERP Application Support Analyst?

An ERP Application Support Analyst is a professional responsible for maintaining and supporting enterprise resource planning (ERP) software within an organization. They troubleshoot issues, assist users with system problems, and ensure the ERP system runs efficiently. Their role often involves collaborating with IT staff, end-users, and vendors to resolve technical issues, configure system settings, and implement updates or enhancements. They also help train users and document procedures to optimize business processes supported by the ERP platform.

What are the key skills and qualifications needed to thrive as an ERP Application Support Analyst?

To thrive as an ERP Application Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in information systems or computer science, often supported by experience with ERP platforms. Familiarity with tools like SAP, Oracle, or Microsoft Dynamics, as well as knowledge of SQL and ticketing systems, is typically required. Excellent communication, customer service orientation, and the ability to work collaboratively with both technical and non-technical users are standout soft skills. These competencies ensure effective system support, prompt issue resolution, and optimal ERP utilization within an organization.

How does an ERP Application Support Analyst typically interact with end users and other IT teams to resolve issues?

ERP Application Support Analysts regularly serve as the bridge between end users and technical teams. They gather detailed information from users experiencing issues, analyze the root cause, and either resolve the problem directly or escalate it to specialized IT teams when necessary. Strong communication skills are crucial, as analysts must translate technical details for non-technical users and ensure timely updates throughout the resolution process. Collaboration with developers, database administrators, and business process owners is common to implement fixes, enhancements, or user training.

What is the difference between Erp Application Support Analyst vs Erp Support Specialist?

AspectErp Application Support AnalystErp Support Specialist
CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like SAP, Oracle, or Microsoft Dynamics are commonSimilar certifications; often holds specific ERP system certifications and technical skills
Work EnvironmentWorks in IT departments, supporting ERP systems across various business unitsSupports ERP users, troubleshooting issues, and maintaining system functionality
Employer & IndustryEmployed by large corporations, ERP vendors, or consulting firms in industries like manufacturing, retail, or financeFound in similar industries, often within IT or support teams of organizations using ERP systems

The main difference is that Erp Application Support Analysts typically focus on analyzing, configuring, and optimizing ERP applications, while Erp Support Specialists primarily handle user support, troubleshooting, and issue resolution. Both roles require technical knowledge and ERP system familiarity, but the Analyst role often involves more system analysis and customization tasks.

Infographic showing various Erp Application Support Analyst job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Consultant en solutions d'affaires ERP - Modules financiers

Montreal, QC • On-site

NOVIPRO
See more jobs at NOVIPROexternal

Full-time

Re-posted 17 days ago

Job description

NOVIPRO, un partenaire majeur d'Infor, recherche actuellement un Consultant en Solutions d'Affaires pour l'implementation de logiciels ERP, specifiquement dans les modules financiers d'Infor Syteline / CSI. Le role principal de ce poste est de guider nos clients dans l'adoption et l'optimisation de leurs systemes de gestion integree.

Responsabilites :
Agir a titre de consultant en implantation de systemes ERP, specialise dans les modules financiers.
Integrer le logiciel ERP Infor Cloud Suite Industrial (SyteLine) chez les clients de NOVIPRO.
Analyser les processus existants et proposer des recommandations basees sur les meilleures pratiques du secteur.
Identifier les points forts et les opportunites d'amelioration propres a chaque client.
Rediger des cahiers des charges fonctionnels pour personnaliser les logiciels, et realiser les tests fonctionnels.
Former les utilisateurs cles et les utilisateurs finaux si necessaire.
Accompagner ces utilisateurs lors des ateliers de travail et des pilotages integres.
Supporter les demarcations qui se produisent habituellement les fins de semaine.
Offrir un support client continu.
Participer a des projets varies en travaillant regulierement chez les clients.
Soutenir l'equipe de ventes dans la preparation et la presentation des solutions aux prospects.

Profil Recherche :


Solide experience avec les systemes ERP.
Maitrise du cycle comptable complet, y compris les KPI et le calcul des couts.
Capacite a comprendre les contraintes commerciales et technologiques des clients, et a proposer des solutions adaptees.
Esprit d'apprentissage rapide, ouverture a explorer des solutions novatrices et aptitude a collaborer au sein d'une equipe multidisciplinaire.
Competences en gestion du changement.
Diplome universitaire en comptabilite ou equivalent.
Connaissance des logiciels de gestion integree et de leurs modules financiers.
Connaissance d'Infor Syteline et de ses modules (un atout).
Au moins 5 ans d'experience professionnelle dans le domaine de la comptabilite, des finances et de la consultation d'implantation ERP.
Disponibilite pour des deplacements chez les clients.
Bilinguisme (francais et anglais) pour servir une clientele au Quebec et en Ontario
Experience dans le secteur manufacturier

Chez Novipro, le bien-etre de nos collaborateurs nous tient a cur. Ce que nous offrons:

  • Teletravail, flexibilite des horaires et conciliation travail-vie personnelle;
  • Projets stimulants;
  • Formation et certifications payees;
  • Acces a la telemedecine (24/7) avec des professionnels de la sante par clavardage ou session video securises;
  • Cellulaire rembourse;
  • Assurances collectives:
  • REER et RPDB
  • Remuneration competitive et bien plus encore!
Employment Type: FULL_TIME

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