Ern Services Jobs (NOW HIRING)

• Office- first role, in office 4 days a week.

UGC and Fingerprinting Supply Chain

• Establish and maintain standard operating procedures (SOPs) for monitoring The Orchard's ERN SRR feeds to UGC and fingerprinting partners
• Ensure sound recordings are delivered accurately and consistently to UGC and fingerprinting services, maintaining high data integrity and partner compliance
• Oversee and resolve encoding, delivery, and ingestion errors across all ERN SRR feeds, coordinating with engineering, product, and partner operations teams as needed
• Monitor ERN SRR delivery and ingestion timelines to ensure partner SLAs are met and internal standards for responsiveness are achieved
• Manage and prioritize the supply chain backlog, ensuring timely processing of deliveries, updates, and takedowns based on business impact and partner requirements
• Author internal documentation for troubleshooting complex delivery pipelines, including guidance on confirming identifiers (ISRC, UPC, proprietary IDs) and determining rights ownership across territories
• Create documentation to support manual execution of supply chain actions (e.g., queuing deliveries, triggering updates, issuing takedowns), ensuring clarity for both regional and global teams
• Liaise with UGC and fingerprinting partners on delivery specs, ingestion behavior, support escalations, and metadata requirements
• Establish and manage a standardized process for onboarding new UGC partners to The Orchard's ERN SRR feeds, including requirements gathering, delivery configuration, and validation workflows

Catalog Migration Leadership

• Develop migration frameworks that account for varying catalog types (e.g., M&A, new client catalog, expansion of rights for existing clients) and differing technical or metadata complexities
• Lead cross-functional alignment by collaborating with internal teams (Operations, Rights Management, Product & Engineering, Relationship Management, Solutions) to ensure roles and responsibilities, and all operational requirements and downstream impacts are understood and accounted for
• Serve as the escalation point for highpriority issues that arise during migration execution, providing guidance, troubleshooting, and decision-making support
• Analyze migration outcomes and compile postmortems to identify root causes of issues, formalize lessons learned, and drive continuous improvement
• Build documentation and repeatable workflows that scale globally and can be used to train teams across regions
• Ensure migration processes uphold compliance with partner delivery specifications and internal data governance standards
• Create and enforce quality assurance standards for premigration validation, inmigration monitoring, and postmigration reconciliation to ensure metadata accuracy, rights correctness, and partner compliance

DSP Operations & Feed Enhancements

• Provide strategic direction and operational guidance to team members responsible for DSP request fulfillment, and feed maintenance, ensuring their work aligns with broader Digital Operations priorities and organizational goals
• Review and validate new workflow designs and process changes, ensuring they meet bestinclass operational standards and integrate effectively with global Digital Operations practices
• Partner closely with the DSP Operations lead to establish consistent intake of requests, prioritization, and fulfillment standards, ensuring alignment with SLA expectations
• Provide oversight and strategic input on feed enhancement initiatives, helping define prioritization criteria, QA standards, and validation approaches for rollout
• Serve as the escalation point for complex DSP operational issues, feedrelated errors, or workflow conflicts, guiding resolution and mitigating downstream impact

• A proven leader in managing cross-functional projects in the digital music space
• Results-oriented, committed to continuous improvement and operational excellence
• An articulate communicator, both verbally and in writing, with the ability to convey complex information clearly and concisely to diverse stakeholders
• Knowledgeable about various commercial models and usage types in digital music, with a keen understanding of the unique supply chain challenges they present
• An interested, proactive problem solver and naturally organized multitasker, with a keen instinct for prioritizing tasks effectively
• An independent self-starter who takes initiative and knows when to seek guidance or ask questions to ensure success

You have: 

• Expertise with ERN, SRR, DDEX specifications
• Experience with UGC and fingerprinting ecosystems (YouTube CMS, Meta, TikTok, Audible Magic, Pex, etc.)
• Experience collaborating with international partners and teams, fostering strong relationships across cultures
• Experience with SFTP and S3 clients, Command Prompt programs (including iTunes Transporter), Looker, and SQL
• A solid understanding of audio and video encoding formats
• Prior experience in supply chain operations, rights management, or within the broader music industry is highly preferred

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• Time off for a winter recess