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Equipment Rental Assistant Jobs in Kentucky (NOW HIRING)

ISCO Industries

Equipment Specialist

Louisville, KY · On-site

Position Summary The Rental Coordinator - Equipment is responsible for coordinating equipment ... Order & Pricing Support - Assist with rental quotations in accordance with company pricing ...

Bobcat of the Rockies

$70K - $85K/yr

Coordinate transportation of all new and rental equipment and maintain daily and weekly trucking schedules. * Assist in loading & unloading parts, supplies, and equipment (internally and customers ...

Vandalia Rental

Equipment Service

Florence, KY · On-site

$23/hr

This is the role that builds the foundation for all other positions at Vandalia Rental. As a bonus ... Demonstrate equipment with customers and assist with loading/unloading * Manage the equipment yard ...

New

Vandalia Rental

Equipment Service

Florence, KY · On-site

$23/hr

This is the role that builds the foundation for all other positions at Vandalia Rental. As a bonus ... Demonstrate equipment with customers and assist with loading/unloading * Manage the equipment yard ...

New

RSC Holdings Inc.

$17.50 - $24.25/hr

If you'd like the chance to make your mark with the world's largest equipment rental provider, come ... * Assist with pick-up and delivery of equipment & parts * Other duties assigned as needed ...

Vandalia Rental

Heavy Equipment Mechanic

Florence, KY · On-site

$26 - $33/hr

Description To provide the best quality rental equipment to our customers is paramount to the ... * Assist customers via telephone with troubleshooting equipment issues * Other stuff that may not ...

Vandalia Rental

Heavy Equipment Mechanic

Florence, KY · On-site

$26 - $33/hr

Job Type Full-time Description To provide the best quality rental equipment to our customers is ... * Assist customers via telephone with troubleshooting equipment issues * Other stuff that may not ...

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Equipment Rental Assistant information

What does an equipment rental assistant do?

An Equipment Rental Assistant helps customers rent equipment by handling reservations, processing paperwork, and demonstrating proper use of the equipment. They inspect and maintain rental items, ensure everything is clean and functional, and manage inventory records. Additionally, they provide customer service, answer questions, and assist with equipment returns. This role is essential for ensuring customers have a smooth rental experience and that equipment is safe and ready for use.

What are the key skills and qualifications needed to thrive as an equipment rental assistant?

To thrive as an Equipment Rental Assistant, you need strong organizational skills, basic mechanical knowledge, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and rental tracking tools is typically required. Excellent communication, attention to detail, and problem-solving abilities help you stand out in this role. These skills ensure efficient operations, satisfied customers, and safe handling of rental equipment.

What are some common challenges equipment rental assistants face during peak rental seasons?

During peak rental seasons, Equipment Rental Assistants often experience increased customer demand, leading to a faster-paced work environment and the need to manage multiple requests simultaneously. Keeping track of inventory, ensuring timely equipment turnarounds, and maintaining accurate records become especially important. Effective communication with team members and customers is crucial to resolve scheduling conflicts and address last-minute changes. Developing strong organizational skills and adaptability can help you succeed during these busy periods.

What is the difference between Equipment Rental Assistant vs Equipment Coordinator?

AspectEquipment Rental AssistantEquipment Coordinator
CredentialsHigh school diploma, basic customer service skillsHigh school diploma, some technical knowledge
Work EnvironmentRental offices, on-site at equipment locationsOffice-based, on-site at rental facilities
Industry UsageCommonly used in rental companies, construction, eventsUsed in larger rental firms, construction, industrial sectors
Job FocusAssisting customers, processing rentals, maintaining equipment recordsOverseeing equipment inventory, coordinating rentals, managing logistics

While both roles involve working with rental equipment, the Equipment Rental Assistant primarily focuses on customer service and processing rentals, whereas the Equipment Coordinator handles inventory management and logistics. The Assistant role is more entry-level, with a focus on daily customer interactions, while the Coordinator has a broader scope involving coordination and oversight within the rental operation.

Equipment Specialist

Louisville, KY

Isco Industries
Plastics Product Manufacturing • 201 - 500 employees
Learn more about Isco Industriesexternal

Full-time

Posted 23 days ago

Job description

Position Summary

The Rental Coordinator – Equipment is responsible for coordinating equipment rental orders while serving as a key point of contact for internal teams and external customers. This role supports the full rental lifecycle including quoting, order entry, equipment availability coordination, logistics execution, billing readiness, and issue resolution. The position requires strong attention to detail, customer service skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Rental & Equipment Coordination

- Coordinate rental orders for equipment, ensuring accuracy from quote through return.

- Verify equipment availability, condition, and location in coordination with yard, logistics, and operations teams.

- Support equipment movements including transfers, mobilizations, demobilizations, pickups, and returns.

- Ensure equipment is assigned appropriately based on customer requirements, job scope, and timelines.

Order & Pricing Support

- Assist with rental quotations in accordance with company pricing guidelines.

- Review rental orders for completeness and accuracy prior to fulfillment.

- Monitor rental orders for potential margin, billing, or operational risks and escalate as needed.

Customer & Internal Communication

- Serve as a primary point of contact for customers regarding rental status, equipment availability, and order changes.

- Coordinate closely with Sales, Yard, Logistics, and Operations teams to ensure smooth execution of rental orders.

- Communicate schedule changes, delays, shortages, or issues proactively to internal and external stakeholders.

Documentation & Systems

- Enter, maintain, and update rental orders accurately in company systems.

- Ensure equipment rental documentation is complete, including delivery tickets, return confirmations, and billing readiness.

- Track equipment utilization, rental durations, and return timelines.

Problem Resolution

- Identify and resolve rental-related issues including equipment shortages, scheduling conflicts, or order discrepancies.

- Support escalation and corrective actions to minimize customer impact and operational disruption.

Continuous Improvement

- Assist with process improvements related to rental coordination, equipment utilization, and customer service workflows.

- Support cross-functional initiatives aimed at improving efficiency, accuracy, and customer experience.

Qualifications

Required

- High school diploma or equivalent required.

- Previous experience in rental operations, logistics, equipment coordination, or customer service preferred.

- Strong organizational skills with the ability to manage multiple rental orders simultaneously.

- Proficiency with Microsoft Office (Outlook, Excel) and ERP/rental management systems.

- Excellent communication skills with internal teams and external customers.

Preferred

- Experience working with construction, industrial, or rental equipment.

- Knowledge of equipment rental lifecycle and logistics coordination.

- Familiarity with margin awareness or rental financial review processes.

Physical / Work Requirements

- Ability to work in a fast-paced operational environment.

- Occasional travel to yards or job sites may be required.

- Ability to manage fluctuating workloads and shifting priorities.

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