Epic Informatics Jobs in Jacksonville, FL (NOW HIRING)

Sr. Epic RTE/Prelude Application Analyst, Hybrid, Jacksonville, Baptist Medical Center

Epic RTE/Prelude Application Analysts act as a vital link between operations and information technology, ensuring that Epic RTE/Prelude functions seamlessly across the organization. This role requires a strong understanding of patient access, referral management, scheduling workflows, and technical systems. Analysts must translate operational needs into system functionality, helping maintain system integrity, promote automation and efficiency, and improve the patient and provider experience.

A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance tasks, monitoring system performance, and troubleshooting issues related to referral workflows, interfaces, and integrations. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, validating workflows, and supporting referral management processes across multiple service lines. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings.

Epic RTE/Prelude Application Analysts collaborate with Patient Access, Revenue Cycle, Clinical Informatics, and other Epic teams to support registration, scheduling, eligibility verification, and patient intake workflows. They partner with operational leaders and end users to identify workflow improvements, implement system enhancements, and support organizational initiatives.

• Lead complex application initiatives, including project management responsibilities, while mentoring junior analysts and ensuring operational best practices.
• Provide technical expertise in the development, implementation and support of highly complex, enterprise-wide, cross-functional applications, integrated applications and technical projects.
• Analyze and translate workflow and documentation requirements for clinical and/or business processes into efficient and effective application system solutions through collaboration with members of interprofessional care teams, operational leaders, technical team members, and other relevant stakeholders. Plan, design, develop, validate, test, implement, evaluate, maintain, and provide ongoing troubleshooting and support of comprehensive information system components to meet needs and business requirements. Perform quality assurance and integrated testing of current and newly released vendor functionality to ensure system reliability.
• Coordinate projects across applications and develop application-specific enhancements and reports in alignment with organizational priorities.
• Provide 24/7 support for applications within accountability.

• 1–2 years Project Management Experience (required).
• Knowledge of clinical system applications (preferred).
• Minimum 2 years of related experience (required).
• Experience with Epic RTE/Prelude, including build configuration and implementation (preferred).
• Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions (preferred).
• Hybrid background in both clinical and technical domains (strongly preferred).

• High School Diploma (required).
• Degree Preferred: Bachelor's.
• Certified – EPIC (required).
• Epic RTE/Prelude (preferred).
• Academy of Health Information Professionals (AHIP) (preferred).

• Certified – EPIC.
• Driver's License – DMV.