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Entry Level Windrose Jobs (NOW HIRING)

PTR Global

Help Desk Representative

Plano, TX · On-site

$16.75 - $21.75/hr

Entry-Level IT Help Desk Agent - Leading Insurance Client Contract: 12 months, with possible ... Plano, TX: 7900 Windrose Ave, Plano, TX 75024 * Portsmouth, NH: 225 Borthwick Ave, Portsmouth, NH ...

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Infographic showing various Entry Level Windrose job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,227 per year, or $16.9 per hour.

Help Desk Representative

Plano, TX • On-site

PTR Global
See more jobs at PTR Globalexternal

$16.75 - $21.75/hr

Other

Posted 3 days ago

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Job description

Entry-Level IT Help Desk Agent – Leading Insurance Client

Contract: 12 months, with possible extension up to 24 months.

Schedule: Certain shifts require three days in the office and two days remotely per week. Candidates must live within 50 miles of either office. Off-hours shifts are fully remote.


Locations:

  • Plano, TX: 7900 Windrose Ave, Plano, TX 75024
  • Portsmouth, NH: 225 Borthwick Ave, Portsmouth, NH 03801


Responsibilities:

  • Answer technical support calls, emails, and tickets.
  • Troubleshoot hardware, software, account-access, and network issues.
  • Reset passwords and assist users with login problems.
  • Document issues in the ticketing system.
  • Escalate complex problems to senior support teams.
  • Provide friendly and professional customer service.


Requirements:

  • Basic computer, Windows, Microsoft Office, and networking knowledge.
  • Good communication and customer-service skills.
  • Ability to troubleshoot problems and follow instructions.
  • Willingness to learn and work flexible shifts.
  • Previous help desk or customer-service experience is helpful but not required.


100% Remote shifts

  • 12:00 AM – 8:30 AM, Sunday–Thursday → 100% Remote
  • 4:00 PM – 12:30 AM, Sunday–Thursday → 100% Remote
  • 4:00 PM – 12:30 AM, Tuesday–Saturday → 100% Remote
  • 12:00 AM – 8:30 AM, Monday–Friday → 100% Remote


Hybrid shifts

  • 8:00 AM – 4:00 PM, Monday, Tuesday, Wednesday, Saturday, Sunday → Hybrid (3 days office + 2 days remote)
  • 10:00 AM – 6:00 PM, Monday–Friday → Hybrid (3 days office + 2 days remote)


Apply