Title: Help Desk Analyst I
Duration: 6 Months
Start Date: 01/19/2025
Work Mode: 100% Onsite in Augusta ME or Portland, ME– Local candidates only
Important Travel & Locality Requirement (URGENT)This is an urgent requirement. Candidates must be local to Maine and willing to travel to surrounding court locations as needed.
Expected travel areas may include:
Machias, ME
Presque Isle, ME
Rockland, ME
West Bath / Bath, ME
Candidates must have their own reliable vehicle. Mileage will be reimbursed per state policy.
Do not submit non-local candidates. Please confirm the candidate’s travel plan and willingness before submission.
Job OverviewThe Courtroom Technician (CT) is an entry-level technical support role providing hands-on IT support in courtrooms and courthouses across Maine. The CT works alongside IT specialists to support courtroom technology, staff devices, audiovisual systems, and remote hearings for Judicial Branch employees and courtroom participants.
The role requires strong customer service, communication skills, and the ability to work independently after training. The CT may be required to respond to after-hours emergency support. Most work will occur at a home-base courthouse, with frequent regional and occasional statewide travel.
Key ResponsibilitiesProvide in-person and remote technical support for:
Desktop and laptop systems (Windows, macOS, etc.)
Printers and scanners
Audio/visual and presentation equipment
VOIP desk phones
Document cameras and audio listening equipment
Support and occasionally host remote video court proceedings
Diagnose and resolve Tier 1 help desk issues
Install, repair, and replace IT and courtroom equipment statewide
Support hardware and software used for electronic court recording
Maintain accurate hardware inventory records
Assist with documentation of procedures and operational workflows
Coordinate with OIT, vendors, and Judicial Branch staff
Prepare work orders and assist with IT training for staff and groups
Ensure systems operate securely and reliably
Perform additional duties as assigned
Required & Desired SkillsTop Required SkillsExperience supporting videoconferencing and audiovisual equipment
Basic working knowledge of audio equipment
Strong experience diagnosing and resolving Tier 1 technical issues
Excellent communication and customer service skills
Additional RequirementsMulti-platform support experience (Zoom, Windows, macOS, Google, Android, iOS, Unix preferred)
Ability to work in high-stress, live courtroom environments
Valid driver’s license required
Ability to explain technical concepts in layman’s terms
Strong time management, organization, and prioritization skills
Willingness to learn and retain technical training
Strong problem-solving and critical-thinking abilities
InstantServe is Proud to be an EOE and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. Applicants with disabilities that require accommodation or assistance in a position please call 202-701-1667 or email contact@iserveworld.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online.