WHO WE'RE LOOKING FOR
Per Scholas is seeking an IT Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients' and learners' high expectations.
WHAT YOU'LL DO
- Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more
- Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
- Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
- Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
- Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.
WHAT YOU'LL BRING TO US
Instructional Skill Sets
- 1-3 years of teaching or training experience
- Strong technical background; able to grasp and convey highly technical subject matter
- Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
- Strong communication skills
Required Skill Sets
- Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.
- Familiarity with operating systems such as Windows, MacOS, and Linux.
- Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
- Knowledge of IT security protocols and best practices.
- Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
- Understanding of cloud computing platforms and services.
- Experience with mobile device management and troubleshooting.
- Familiarity with virtualization technologies.
- Knowledge of IT support and best practices and service level agreements (SLAs).
- Ability to stay updated with the rapidly evolving tech landscape.
- Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.
Preferred Skill Sets
- Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
- Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
- Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
- Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
- Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
- Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
- Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
- Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.
Professional Qualifications
- Bachelor's degree (or equivalent practical/industry experience).
- Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.
- Excellent written communication, presentation, and customer service skills.
- Solid understanding of business needs.
- Strong evaluation and data management skills.
- Prior knowledge or background in IT (if minimal, a desire and willingness to learn what's needed) and a passion for technology is a plus.
- Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred.
- Relevant industry certifications, such as CompTIA A+ (1200 Series) , Network+, or others.
- At least three years of experience in an IT support role.
Personal Characteristics
- You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
- You are data-driven, result-oriented, and a forward-looking catalyst for social change.
- You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently.
- You are a life-long learner.
- You are an effective communicator with strong oral and written skills.
- You are tech-savvy and learn new tools quickly.
- You are detail-oriented, with exceptional organizational management skills.
- You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
- You are adept at managing your time and balancing multiple projects and tasks.
- You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.
Compensation
For this role specifically, we are targeting a salary range of $60,000 - 65,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.
LI#- Onsite
