ZipRecruiter

Log In

2

Entry Level Tennova Jobs (NOW HIRING)

All JobsTennova JobsEntry Level Tennova Jobs

Entry Level Tennova information

See salary details

$12

$16

$22

How much do entry level tennova jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for entry level tennova in the United States is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.03 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Tennova jobs? The most popular types of Tennova jobs are:
Entry Level Tennova jobs near you

Entry Level Customer Service Representative - Tennova Heart - Turkey Creek

Tennova Medical Group - Greater Knoxville

Knoxville, TN

$15.25 - $20.75/hr

Full-time

Posted yesterday

Job description

Job Description Job Summary
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
Essential Functions
  • Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
  • Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
  • Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
  • Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
  • Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
  • Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
  • Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
  • Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
Qualifications
  • Associate Degree or coursework in Business, Communications, or a related field preferred
  • 1-2 years of experience in customer service, call center, or administrative support required
Knowledge, Skills and Abilities
  • Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
  • Strong verbal and written communication skills, ensuring clear and professional interactions.
  • Ability to handle high call volumes and multi-task across different customer service platforms.
  • Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
  • Proficiency in customer service software, CRM systems, and Microsoft Office applications.
  • Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
  • Strong attention to detail in data entry, documentation, and customer interactions.
  • Ability to work independently and as part of a collaborative team in a fast-paced environment.

Apply