Entry Level Steamship Jobs (NOW HIRING)

POSITION SUMMARY

The Intermodal Dispatcher is responsible for helping plan, assign, and monitor daily intermodal trucking moves to ensure safe, efficient, and on-time service. This role works closely with drivers, customer service representatives, terminals, depots, customer facilities, ports, steamship lines, and internal operations teams.

A successful dispatcher must have a strong sense of urgency, good judgment, attention to detail, and the ability to solve problems quickly while keeping drivers, customers, and internal teams informed. This is an entry level position and looking for candidates with little to no experience.

PRIMARY RESPONSIBILITIES

• Assist with scheduling and dispatching intermodal trucking moves based on customer needs, driver availability, equipment, and appointment times.
• Assign and communicate import, export, delivery, empty return, depot, and customer facility moves.
• Monitor driver progress and adjust dispatch plans as delays, schedule changes, or service issues occur.
• Prioritize loads based on appointment times, vessel cutoffs, last free days, and operational needs.
• Coordinate with terminals, depots, ports, customer facilities, and internal teams to ensure smooth operations.
• Maintain accurate updates in the transportation management system.
• Monitor container availability, chassis needs, holds, demurrage risk, detention risk, and empty return requirements.
• Serve as a daily point of contact for drivers and owner-operators.
• Respond quickly to delays, equipment shortages, missed appointments, and documentation issues. Communicate operational updates to drivers and management.
• Provide drivers with dispatch instructions, appointments, routing details, and customer requirements.
• Ensure drivers receive and return required paperwork, including delivery orders, bills of lading, PODs, and interchange documents.
• Escalate safety concerns, service failures, and operational issues when necessary.
• Support billing accuracy through timely and detailed operational updates by documenting delays, detention, accessorial charges, and service exceptions.

QUALIFICATIONS

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Dependable, punctual, and willing to learn.
• Comfortable using computers, email, phone systems, and basic office software.
• Strong sense of urgency, ownership, and follow-through.