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Entry Level Software Testing Jobs in Naperville, IL

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

This is an entry-level position responsible for delivering responsive, accurate technical support ... Verify engineering fixes in QA prior to release and conduct regression testing. * Author and ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

This is an entry-level position responsible for delivering responsive, accurate technical support ... Verify engineering fixes in QA prior to release and conduct regression testing. * Author and ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

This is an entry-level position responsible for delivering responsive, accurate technical support ... Verify engineering fixes in QA prior to release and conduct regression testing. * Author and ...

Norix Group Inc

Jr. Space Planner

West Chicago, IL · On-site

$45K - $52K/yr

This entry-level role works directly with architects and designers who are specifying and designing ... space planning software (ie, Configura CET, AutoCAD, SketchUp) Strong communication and ...

Life Fitness

Mechanical Engineer I

Schaumburg, IL · Hybrid

$66K - $95K/yr

Support prototype builds, testing, and iterative design improvements * Develop and release ... (entry-level candidates encouraged to apply) * Strong proficiency in 3D CAD software (SolidWorks ...

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All JobsEntry Level Software Testing JobsEntry Level Software Testing Jobs in Naperville, IL

Entry Level Software Testing information

See Naperville, IL salary details

$29.5K

$100.2K

$241.3K

How much do entry level software testing jobs pay per year?

As of Jun 20, 2026, the average yearly pay for entry level software testing in Naperville, IL is $100,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $105,900.00 per year, depending on experience, location, and employer.

What are entry level software testing jobs?

Entry level software testing jobs are positions for individuals who are new to the field of software quality assurance. These roles typically involve executing test cases, reporting bugs, and assisting with test documentation under the guidance of more experienced testers or developers. Entry level testers help ensure that software functions correctly and meets quality standards before being released to users. Most positions require basic knowledge of software development, attention to detail, and strong analytical skills, but they often provide on-the-job training for specific testing tools and methodologies.

What is the difference between Entry Level Software Testing vs Quality Assurance Tester?

AspectEntry Level Software TestingQuality Assurance Tester
Required CredentialsBasic understanding of testing concepts, often a related degree or certificationSimilar credentials, including knowledge of testing tools and methodologies
Work EnvironmentTypically in software development teams, performing manual or automated testingSimilar environment, focusing on ensuring product quality and process adherence
Employer & Industry UsageUsed across tech companies, startups, and software firmsCommonly used interchangeably in the industry, with slight variations
Search & Comparison IntentOften searched by beginners or those new to testing rolesCompared for clarity on roles and responsibilities in quality assurance

Entry Level Software Testing and Quality Assurance Tester roles share similar credentials, work environments, and industry usage. Both focus on testing software to ensure quality, making them closely related and often interchangeable in job searches and industry discussions.

What are some common challenges faced by entry-level software testers, and how can they overcome them?

Entry-level software testers often face challenges such as understanding complex software requirements, learning new testing tools, and communicating effectively with developers. To overcome these challenges, it's important to ask clarifying questions, actively seek feedback, and take advantage of training resources provided by the company. Building strong relationships with team members and shadowing experienced testers can also accelerate learning and confidence in the role.

What are the key skills and qualifications needed to thrive as an Entry Level Software Tester, and why are they important?

To thrive as an Entry Level Software Tester, you need a solid understanding of software development fundamentals, attention to detail, and often a relevant degree or coursework in computer science or information technology. Familiarity with testing tools like Selenium, JIRA, and bug tracking systems, as well as knowledge of basic programming or scripting languages, is typically required. Strong analytical thinking, effective communication, and a collaborative mindset set standout testers apart. These skills ensure accurate defect identification, clear reporting, and effective teamwork, all of which are crucial for delivering quality software products.
What are the most commonly searched types of Software Testing jobs in Naperville, IL? The most popular types of Software Testing jobs in Naperville, IL are:
What are popular job titles related to Entry Level Software Testing jobs in Naperville, IL? For Entry Level Software Testing jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Software Testing jobs in Naperville, IL look for? The top searched job categories for Entry Level Software Testing jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Entry Level Software Testing jobs? Cities near Naperville, IL with the most Entry Level Software Testing job openings:
Entry Level Software Testing jobs near you

Customer Support Specialist

Albi

Chicago, IL • On-site

$18.50 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

About Albiware
Albiware is a B2B SaaS company building Albi, a project management platform purpose-built for the restoration and construction industry. Restoration contractors across North America rely on Albi to manage water, fire, and mold mitigation jobs, reconstruction projects, accounting integrations, and field documentation. We are a growing team focused on delivering a platform our customers depend on every day.
About the Role
We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi customers. You will serve as a primary point of contact for inbound customer inquiries, triage and document product issues for our engineering team, and contribute to the ongoing improvement of our customer-facing and internal documentation.
This role is well suited for candidates beginning a career in SaaS support, customer success, or a related technical customer-facing field. Training will be provided on Albi's product, support tools, and internal workflows.
Key Responsibilities
  • Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear, accurate, and professional communication.
  • Diagnose product and account issues; reproduce reported problems and identify root cause.
  • Document confirmed bugs in Jira with reproduction steps, screenshots, and customer impact details.
  • Verify engineering fixes in QA prior to release and conduct regression testing.
  • Author and maintain customer-facing Help Desk articles in HubSpot and internal SOPs in Confluence.
  • Partner with Product, Engineering, Customer Success, and Billing on customer escalations and feature rollouts.

Requirements
Required Qualifications
  • 0-1 years of professional experience in customer service, technical support, or a related customer-facing role.
  • Associates Degree or higher
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to learn new software platforms and workflows quickly.
  • Customer-focused mindset with a commitment to professional, empathetic communication.
Preferred Qualifications
  • Prior experience in a SaaS, technical support, or help desk environment.
  • Familiarity with Intercom, Jira, Confluence, or HubSpot Service Hub.
  • Experience authoring help center articles, SOPs, or technical documentation.
  • Background or interest in the restoration, construction, insurance, or field services industries.
  • Basic familiarity with QuickBooks or other accounting software.
  • Basic familiarity with SQL.

Benefits
Benefits
We're driven by purpose, fueled by high energy, and backed by venture funding. We're unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating, which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week.
We offer a generous compensation package which includes:
  • Good balance of personal autonomy and team collaboration on projects.
  • Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems.
  • Be in an environment where your input is highly valued and personal growth is prioritized.
  • Interesting and challenging work.
  • Competitive salary.
  • Generous PTO.
  • Medical, dental, and vision insurance coverage.
  • Regular team events and off-sites.
  • Continuing education, mentoring, and career development opportunities.
  • 401K Plan + Matching.

Note: As part of our continued growth, we'll be relocating to the heart of Chicago in Summer 2026. This role requires four day in-person participation - remote arrangements are not available. This is a direct-hire opportunity; we are not engaging agencies or contractors for this position. Candidates must be authorized to work in the United States and not require current or future visa sponsorship.
Your journey is your own, and we're here to help you thrive, no matter your starting point.

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