Salary: $50K-$60K based on experience
NOYES SELF STORAGE
Portland, Maine
Self Storage Manager
Full-Time | Portland, ME | On-Site
ABOUT US
Noyes Self Storage is a locally owned and operated facility affiliated with Earle W. Noyes & Sons, one of Maines most trusted moving and storage companies. We take pride in offering a clean, secure, and friendly environment for our residential and commercial customers.
POSITION OVERVIEW
We are seeking a dependable, customer-focused Self Storage Manager to lead day-to-day operations at our facility. You will work alongside an assistant to keep the property running smoothly handling rentals, collections, and facility maintenance while delivering outstanding service to every customer who walks through our doors.
SCHEDULE & HOURS
This is a full-time position with the following schedule:
- Monday through Friday regular business hours
- Alternating Saturdays 8:00 AM to 12:00 PM
KEY RESPONSIBILITIES
Sales & Leasing
- Handle phone, in-person, and web inquiries and professionally convert leads into rentals
- Process leases, payment records, and tenant data using storage management software
- Assist customers with retail carton and packing supply purchases
- Coordinate storage solutions for household and commercial projects with Earle W. Noyes & Sons staff
- Periodically shop the competition to monitor local market rates
Collections & Compliance
- Understand and consistently enforce facility rules and lease terms
- Contact past-due tenants by phone and email; issue notices and assess late fees
- Overlock delinquent units and manage access until accounts are brought current
- Maintain detailed tenant notes within the management software
- Prepare lien and auction notices in accordance with state requirements
- Terminate leases for tenants who violate facility policies
Facility & Operations
- Conduct daily walkthroughs to inspect and document facility condition
- Keep the office, storage bays, and restrooms clean and clutter-free
- Ensure sidewalks and entry areas are cleared promptly after snowstorms
- Identify maintenance issues and coordinate with appropriate vendors for repairs
- Open and close the facility daily, confirming the building is secure and unoccupied at close
WHAT WERE LOOKING FOR
- Strong customer service skills with a friendly, professional demeanor
- Ability to learn and navigate storage management and email software quickly
- Comfortable handling difficult conversations while maintaining facility rules
- Experience supervising or coordinating schedules with at least one other employee
- Self-motivated and capable of working with minimal direct supervision
- Genuine understanding of what sets Noyes Self Storage apart and the ability to communicate that value to prospective customers
WHY JOIN OUR TEAM
- Be part of a well-respected, family-owned Maine business with deep community roots
- Stable, full-time employment with a consistent schedule
- Collaborative team environment support from Earle W. Noyes & Sons staff
- A role where your initiative and ownership genuinely matter
- Full benefits - 401k with company sponsored match, health insurance