Entry Level Remote Customer Support Representative Jobs in Romeoville, IL

AO Globe Life is seeking an Entry-Level Remote Benefits Specialist to join our Client Services and Sales Team. This fully remote position is ideal for candidates with experience in customer service, sales, retail, hospitality, administration, education, healthcare, or call center environments.

No prior insurance or employee benefits experience is required. Paid training, ongoing mentorship, and professional development are provided.

The Remote Benefits Specialist will meet with clients through scheduled virtual appointments, explain supplemental benefit options, assess client needs, and assist clients with the online enrollment process. Company-provided leads are available, and the position does not require cold calling or door-to-door sales.

Key Responsibilities

Conduct scheduled virtual appointments with clients.

Assess client needs and recommend appropriate supplemental benefit plans.

Explain insurance coverage options, benefits, and enrollment processes clearly and accurately.

Guide clients through the online benefits enrollment process.

Provide professional and responsive customer service throughout the client experience.

Maintain accurate and organized client records and documentation.

Build and maintain strong client relationships through effective communication.

Participate in virtual training, coaching, mentorship, and team meetings.

Manage appointments, follow-ups, and client communications effectively.

Work independently while meeting individual and team performance goals.

Required Qualifications

Must be at least 18 years of age.

Authorized to work in the United States or Canada.

Reliable high-speed internet connection.

Computer or laptop with a functioning webcam and microphone.

Quiet and professional workspace suitable for virtual client meetings.

Strong verbal and written communication skills.

Basic computer proficiency.

Comfortable using video conferencing and online communication platforms.

Strong organizational, time management, and interpersonal skills.

Ability to work independently in a remote environment.

Preferred Qualifications

Customer service experience.

Sales or client-facing experience.

Retail, hospitality, administration, education, healthcare, or call center experience.

Experience with client relationship management.

Experience conducting virtual meetings or consultations.

Strong problem-solving and communication skills.

Self-motivated and goal-oriented approach to work.

Ability to learn new systems, products, and processes quickly.

Compensation and Benefits

Commission-based compensation.

Weekly performance bonuses.

Company-provided warm leads.

No cold calling required.

No door-to-door sales.

Comprehensive paid training.

One-on-one mentorship and coaching.

Flexible remote work schedule.

Leadership and career advancement opportunities.

Incentive trips for top performers.

Medical and life insurance available to eligible employees.

Work Environment

This is a fully remote position. Candidates must have reliable internet access, a functioning computer or laptop with webcam and microphone, and a quiet, professional workspace for conducting virtual client appointments.

Career Opportunities

This entry-level position provides opportunities to develop skills in customer service, sales, client relationship management, benefits education, virtual communication, and leadership. Candidates who demonstrate strong performance may have opportunities for career advancement and leadership development.

How to Apply

Interested candidates are encouraged to submit an application for consideration. Recent graduates, career changers, and candidates with backgrounds in customer service, sales, retail, hospitality, administration, education, healthcare, or call center roles are encouraged to apply.

Globe Life Insurance is an insurance company that specializes in providing supplemental life insurance to labor unions, credit unions, and associations. It was founded in 1951 by Bernard Rapoport. The company is headquartered in Waco, Texas, and operates in the United States, Canada, and New Zealand.
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Over the years, American Income Life has grown to become one of the largest providers of supplemental insurance in the United States, particularly known for its focus on serving the needs of union members and other affinity groups.