Entry Level Remote Customer Support Representative Jobs in Redmond, OR

Payment Integrity Nurse I

Work from home within Oregon, Washington, Idaho, Utah, or North Dakota

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Who We Are Looking For:

Every day, Cambia's dedicated team of Payment Integrity Nurses are living our mission to make health care easier and lives better. As a member of the Post Service Claim Review team, our Payment Integrity Nurse I conducts post service review of claims in prepayment, post payment or audit capacity to ensure appropriate clinical review, reimbursement of claims and accuracy of coding. Applies resources, including but not limited to, internal medical and reimbursement policies and correct coding guidelines based on national standards to support claim review and determination - all in service of creating a person-focused health care experience.

Do you believe your clinical expertise could help ensure every health care dollar is spent appropriately and ethically? Would you find purpose in using your nursing knowledge to protect both patients and the integrity of the health care system? Then this role may be the perfect fit.

What You Bring to Cambia:

Qualifications:

• Associates or Bachelor's Degree in Healthcare

• Minimum 3 years of experience in a clinical setting, health insurance, coding/claims review, case management, or equivalent combination of education and experience

• Unrestricted licensure or certification in OR, WA, ID, or UT in a health or human services discipline that allows independent assessment within scope of practice (medical or behavioral health)

• Minimum 3 years (or full-time equivalent) of direct clinical care experience

• Bachelor's degree (or higher) in a health or human services-related field (psychiatric RN or Masters' degree in Behavioral Health preferred for behavioral health), OR current unrestricted Registered Nurse (RN) license

• Preferred: Certified Professional Coder (CPC) certification through the American Academy of Professional Coders (AAPC) or the American Health Information Management Association (AHIMA)

Skills and Attributes:

• Knowledge of medical and surgical procedures and other healthcare practices.

• Competency to apply clinical expertise to ensure compliance with medical policies and/or reimbursement policies.

• Ability to read and interpret medical records and patient data and communicate effectively with clinical and non-clinical staff.

• Excellent computer skills and proficiency working software programs (i.e. Microsoft Word, Excel, and PowerPoint); learn new processes and systems quickly.

• Strong verbal, written and interpersonal communication and customer service skills.

• Ability to work in rapidly changing environment.

• Strong research, analytical, math and problem-solving skills.

• Ability to work independently; detail-oriented.

• Must be able to multi-task and set priorities with minimal supervision.

• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

What You Will Do at Cambia:

• Applies nursing expertise to ensure compliance with medical and reimbursement policies and/or guidelines and accepted standards of care.

• Ensures that medical records and other documentation requirements follow federal regulations, company policies and industry standards.

• Serves members and providers by performing reviews of claims along with corresponding medical records (when required) to ensure appropriate payment of claims.

• Consults with physician advisors to ensure clinically appropriate determinations.

• Collaborates with other departments to resolve member or provider claims adjudication issues.

• Responds in writing or telephonically to internal and external customers in a professional and diplomatic manner while protecting confidentiality of sensitive documents and issues.

• Plans, organizes and prioritizes assignments to comply with performance standards, corporate goals, and established guidelines and timelines.

• Assumes responsibility for maintaining clinical competency, for example attending pertinent medical conferences, workshops, and seminars relating to current medical practices, procedures and healthcare industry on at least an annual basis.

• Possesses a working knowledge of clinical coding applications, as appropriate.

• Participate in courses and continuing education to maintain licensure and applicable certifications.

#LI-Remote

Pay ranges vary based on the candidate's work location. The expected hiring range depends on skills, experience, education, and training; relevant licensure / certifications; and performance history.

• Oregon, Washington, Utah, and Idaho:The expected hiring range is$76,500 - $103,500, the full salary range is $72,000 - $117,000 and the bonus target is10%.

• North Dakota:The expected hiring range is$73,230.90 - $99,077.10 andthe full salary range is$66,273 - $106,036.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Learn more about our benefits.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

As part of our security requirements, new hires will need access to a personal mobile device to set up Multi-Factor Authentication (MFA) upon joining the company. MFA is an important layer of protection for accessing Cambia systems and is required for all employees.