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Entry Level Remote Customer Support Representative Jobs in Manchester, CT

NFP Corp

Support Specialist, COBRA & Direct Billing

Agawam, MA · On-site +1

$19.25 - $26/hr

... customer-centric team successful. This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing ...

NFP Corp

Support Specialist, COBRA & Direct Billing

Agawam, MA · Remote

$19.25 - $26/hr

... customer-centric team successful. This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing ...

NFP Corp

Support Specialist, COBRA & Direct Billing

Agawam, MA · On-site +1

$19.25 - $26/hr

... customer-centric team successful. This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing ...

HMG Careers

Remote Benefits Sales Rep

Norwich, CT · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Entry Level Remote Customer Support Representative information

See Manchester, CT salary details

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How much do entry level remote customer support representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level remote customer support representative in Manchester, CT is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level remote customer support representatives, and how can they be managed?

Entry Level Remote Customer Support Representatives often encounter challenges such as managing high volumes of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to new technologies or platforms. To manage these effectively, it's helpful to develop strong organizational skills, actively seek guidance from team leads or mentors, and stay engaged with training resources offered by the company. Regular virtual check-ins and participation in team chats can also foster a sense of connection and provide valuable support.

What is the difference between Entry Level Remote Customer Support Representative vs Customer Service Associate?

AspectEntry Level Remote Customer Support RepresentativeCustomer Service Associate
Work EnvironmentRemote, home-basedIn-office or remote depending on employer
Required SkillsCommunication, problem-solving, basic tech knowledgeCommunication, interpersonal skills, customer interaction
Common CertificationsNone typically required, but customer service or tech certifications helpfulNone typically required
Industry UsageCommon in tech, retail, telecom sectorsWidespread across retail, hospitality, healthcare

Both roles focus on assisting customers, but the Entry Level Remote Customer Support Representative is specifically designed for remote work with a focus on technical support and troubleshooting, while the Customer Service Associate may work in various settings, including in-person or remote, with broader customer interaction responsibilities.

What is an entry level remote customer support representative?

Entry Level Remote Customer Support Representatives are professionals who assist customers with inquiries, issues, and support requests through channels like phone, email, or chat, all while working from a remote location. They typically handle basic troubleshooting, provide product or service information, and resolve common problems. This role is ideal for individuals starting their careers, as it requires strong communication skills and problem-solving abilities but usually does not demand prior experience. Training is often provided by employers to help new hires become familiar with company systems and customer service protocols.

What skills and qualifications are needed to thrive as an entry level remote customer support representative?

To thrive as an Entry Level Remote Customer Support Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and basic computer proficiency are commonly required. Patience, active listening, and adaptability are standout soft skills for effectively addressing customer concerns and working independently. These skills ensure efficient issue resolution, positive customer experiences, and successful performance in a remote support environment.
What are the most commonly searched types of Remote Customer Support Representative jobs in Manchester, CT? The most popular types of Remote Customer Support Representative jobs in Manchester, CT are:
What are popular job titles related to Entry Level Remote Customer Support Representative jobs in Manchester, CT? For Entry Level Remote Customer Support Representative jobs in Manchester, CT, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Customer Support Representative jobs in Manchester, CT look for? The top searched job categories for Entry Level Remote Customer Support Representative jobs in Manchester, CT are:
What cities near Manchester, CT are hiring for Entry Level Remote Customer Support Representative jobs? Cities near Manchester, CT with the most Entry Level Remote Customer Support Representative job openings:
Entry Level Remote Customer Support Representative jobs near you
Infographic showing various Entry Level Remote Customer Support Representative job openings in Manchester, CT as of June 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 51% Physical, 3% Hybrid, and 46% Remote job distribution, with an average salary of $39,488 per year, or $19 per hour.

Support Specialist, COBRA & Direct Billing

NFP Corp

Agawam, MA • On-site, Remote

$19.25 - $26/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Posting Description
Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
American Benefits Group (ABG) is one of the nation's leading employee benefit solution providers for Consumer Directed Health accounts, COBRA and Direct Billing services. Over the course of the past 30 years we have grown considerably and we are looking to grow our team even further. We are transforming the benefits administration industry with empowering technology and a world class customer service experience. Come join us and be a part of a team of outstanding individuals working towards building benefit solutions and creating great futures. Every employee at ABG maintains a laser focus to exceed client expectations every day. Our people are what make us successful and we are looking for qualified candidates to join our team as a COBRA Support Specialist. The COBRA Support Specialist plays a key role as the first point of contact with ABG for many of our clients, brokers and participants.
Who are we looking for:
This position is perfect for you if you enjoy helping others. We're looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM)
Job Summary:
The COBRA Specialist supports and services COBRA & Direct Billing participants, as well as clients and brokers by providing COBRA Administration in accordance with federal COBRA regulations.
Some of the core behaviors our ideal candidate will demonstrate are:
  • Communicating complex issues clearly and simply
  • Proactive follow-up
  • Delivering legendary customer service
  • Relentless about improvement

The core competencies of this position are:
  • Customer Support
  • Membership Changes

Customer Support
  • Punctually logs in at their assigned phone shift and maintains available status outside of breaks and lunches.
  • Promptly answers incoming calls and e-mails to provide support to clients, brokers, and participants
  • Accurately & confidently explains COBRA to clients, brokers and participants, including COBRA notices, timelines, payments, reporting and coverage.
  • Assist clients, brokers and participants with navigating the COBRA & Direct Billing Portal
  • Remains familiar with reporting functionality and assists clients and brokers with running and interpreting reports in the COBRA & Direct Billing Portal.
  • Document all interactions in the phone system & SharePoint immediately after calls & emails
    Keeps organized notes of calls requiring follow-up and takes ownership until resolution is reached
  • Maintain a strong working knowledge of COBRA and stay current with law and regulation changes
  • Confidently handles complex issues and collaborates with other team members to come to the best resolution
  • Tactfully addresses sensitive participant matters.
  • Documents urgent reinstatement requests according to department procedure and timely follows up on requests as stated until completed.
  • Consistently follows-through and follows-up on requests until resolved
  • Take initiative to use available resources to problem-solve and escalate when appropriate
  • Appropriately redirect calls and emails to other departments as needed
  • Assumes other duties as assigned by Manager
  • Ensure privacy by following all security and HIPAA guidelines

Processing Changes
Timely process requests from participants according to department procedures in the COBRA & Direct Billing Portal, including
  • COBRA elections
  • Removing Dependents
  • Dropping Coverage
  • Life Events
  • Timely process requests from clients and brokers according to department procedures in the
  • COBRA & Direct Billing Portal, including:
  • Contact changes
  • Adding/removing subsidies
  • Reporting requests
  • Updating direct billing accounts
  • Make good use of available templates and resources to efficiently handle incoming requests.
  • Engage productively with other team members to encourage and maintain an up-building environment
  • Ability to work effectively with various individuals and multi-task
  • Ability to make decisions utilizing sound judgment
  • Assumes other duties as assigned by Manager

CORE VALUES
ABG is passionate about maintaining a strong team environment that allows us to have a supportive internal community of support and achievement. Some of our non-negotiable core values are:
  • Display a positive attitude
  • Team-player
  • Flexible and adaptable
  • Problem-solver
  • Attention to detail
  • Takes ownership & pride in assigned tasks

Qualifications and Experience
  • 6-12 months of direct COBRA Administration experience preferred
  • Experience with Direct Billing preferred
  • Experience with Alegeus WealthCare COBRA Platform strongly preferred
  • Experience with RingCentral preferred
  • Track record as an enthusiastic team player with proven ability to prioritize, multi-task
  • A passion to make customers and coworkers feel important and valued
  • Must be able to cope in fast-paced environment managing sensitive, confidential issues
  • Proficient PC Skills including Microsoft Suite (Microsoft Office, Excel, Outlook, Sharepoint, Teams)

Preferred Skills - Not a requirement
  • Bilingual, Spanish

What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $40,000.00 - $50,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
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