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Entry Level Remote Customer Support Representative Jobs in Lancaster, TX

Aerwave

Customer Support Representative II

Dallas, TX ยท On-site +1

$16.75 - $21.50/hr

  • Medical

  • Retirement

  • PTO

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Performs remote troubleshooting through diagnostic techniques and pertinent questions. * Provides ...

Remotetravelcareers

Travel Customer Support

Dallas, TX ยท Remote

$16.75 - $21.50/hr

๏ปฟWe are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. You'll provide timely and clear support to make sure ...

Sweve Tech LTD

Customer Service Representative

Dallas, TX ยท Remote

$20 - $25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Previous experience in customer service, call centers, or remote support is preferred but not ... Join Sweve Tech Limited as a Remote Customer Service Representative and become part of a team ...

Clear Choice

Support Representative

Addison, TX ยท Remote

$17.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Greenwood Village, CO (100% remote- please see list of acceptable states below ) Type: Full Time ... customer service experience. * 1+ year of consultative sales experience. * Experience in dental ...

Remote Talent Cloud

Customer Support Specialist

Dallas, TX ยท On-site +1

$20/hr

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... This is a fully remote position, but you must be located within the United States * Fluent in ...

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All JobsCustomer Support Representative JobsEntry Level Remote Customer Support Representative JobsEntry Level Remote Customer Support Representative Jobs in Lancaster, TX

Entry Level Remote Customer Support Representative information

See Lancaster, TX salary details

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$17

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How much do entry level remote customer support representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level remote customer support representative in Lancaster, TX is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level remote customer support representatives, and how can they be managed?

Entry Level Remote Customer Support Representatives often encounter challenges such as managing high volumes of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to new technologies or platforms. To manage these effectively, it's helpful to develop strong organizational skills, actively seek guidance from team leads or mentors, and stay engaged with training resources offered by the company. Regular virtual check-ins and participation in team chats can also foster a sense of connection and provide valuable support.

What is the difference between Entry Level Remote Customer Support Representative vs Customer Service Associate?

AspectEntry Level Remote Customer Support RepresentativeCustomer Service Associate
Work EnvironmentRemote, home-basedIn-office or remote depending on employer
Required SkillsCommunication, problem-solving, basic tech knowledgeCommunication, interpersonal skills, customer interaction
Common CertificationsNone typically required, but customer service or tech certifications helpfulNone typically required
Industry UsageCommon in tech, retail, telecom sectorsWidespread across retail, hospitality, healthcare

Both roles focus on assisting customers, but the Entry Level Remote Customer Support Representative is specifically designed for remote work with a focus on technical support and troubleshooting, while the Customer Service Associate may work in various settings, including in-person or remote, with broader customer interaction responsibilities.

What is an entry level remote customer support representative?

Entry Level Remote Customer Support Representatives are professionals who assist customers with inquiries, issues, and support requests through channels like phone, email, or chat, all while working from a remote location. They typically handle basic troubleshooting, provide product or service information, and resolve common problems. This role is ideal for individuals starting their careers, as it requires strong communication skills and problem-solving abilities but usually does not demand prior experience. Training is often provided by employers to help new hires become familiar with company systems and customer service protocols.

What skills and qualifications are needed to thrive as an entry level remote customer support representative?

To thrive as an Entry Level Remote Customer Support Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and basic computer proficiency are commonly required. Patience, active listening, and adaptability are standout soft skills for effectively addressing customer concerns and working independently. These skills ensure efficient issue resolution, positive customer experiences, and successful performance in a remote support environment.

What are the most commonly searched types of Remote Customer Support Representative jobs in Lancaster, TX?

The most popular types of Remote Customer Support Representative jobs in Lancaster, TX are:

What are popular job titles related to Entry Level Remote Customer Support Representative jobs in Lancaster, TX?

For Entry Level Remote Customer Support Representative jobs in Lancaster, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Support Representative jobs in Lancaster, TX look for?

The top searched job categories for Entry Level Remote Customer Support Representative jobs in Lancaster, TX are:

What cities near Lancaster, TX are hiring for Entry Level Remote Customer Support Representative jobs?

Cities near Lancaster, TX with the most Entry Level Remote Customer Support Representative job openings:

Entry Level Remote Customer Support Representative jobs near you
Infographic showing various Entry Level Remote Customer Support Representative job openings in Lancaster, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,065 per year, or $17.8 per hour.

Customer Support Representative II

Aerwave

Dallas, TX โ€ข On-site, Remote

$16.75 - $21.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Aerwave delivers next-generation Managed Wi-Fi for multifamily communities-seamless, gigabit-speed internet that's always on, everywhere on your property.
With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow's digital lifestyle.
The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer satisfaction, retention, and loyalty. As a key member of our customer support team, you will be responsible for providing excellent service to our customers, resolving technical issues, and ensuring a positive customer experience. The Shift is from 4:00 PM to 1:00 AM.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
  1. Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat.
  2. Answer inbound customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner.
  3. Troubleshoot internet connection issues, identify problems related to service outages, slow speeds, and hardware configurations, and provide solutions or escalate issues to the technical support team.
  4. Performs remote troubleshooting through diagnostic techniques and pertinent questions.
  5. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance.
  6. Determining the best solution based on the issue and details provided by customers.
  7. Direct unresolved issues to the next level of support personnel.
  8. Provide accurate information on products or services.
  9. Provide timely follow-ups and updates customer status and information.
  10. Works cohesively with the team to relay information to appropriate levels of management.
  11. Improves client references by recording events, root cause and resolutions, and maintaining documentation.
  12. Responsible for de-escalating irate customers.
  13. Achieve and maintain expected benchmarks communicated by management monthly.
  14. Prepare reports as required; enter project information within proprietary software to track progress and completion of projects per line of business, department, communication channel, etc.
  15. Update messaging and Website for any service events or affected areas during outages.
  16. Maintain communication with management regarding development within areas of assigned responsibilities.
  17. Assist the NOC teams with onsite in unit scheduling.
  18. Participate in mandatory meetings and training.
  19. Maintain a positive, empathetic, and professional attitude towards all internal and external customers.

REQUIRED QUALIFICATIONS:
Education/Experience:
  • High School Diploma or GED.
  • 4+ years of experience in a service/tech support role.
  • Has a successful track record of problem solving in customer service/support role.
  • Ability to work in a collaborative environment and adapt to changing circumstances.
  • Experience with ticketing systems, Intercom and Aircall is a plus.
  • Ability to work a flexible schedule that includes weekends, evenings, holidays.
  • Is organized with strong follow-through.
  • Must have high speed internet, quiet workspace free from distractions, and a backup plan for power and internet outages.
  • This role requires you to be at your desk, ready and available to take calls during scheduled hours.
  • Can easily navigate computers and CRM systems.
  • Excellent communication and team leadership skills.
  • Understand critical milestones that drive operational excellence.
  • Flexibility working a variety of shifts with minimal notice.
  • Basic technical knowledge.
  • Proficiency in the use of a computer, and software applications including Microsoft Office.

Knowledge, Skills, and Abilities:
  • Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
  • Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company.
  • Ability to work independently with minimal supervision on a highly productive team.
  • Ability to manage budgets, timelines, and resources effectively.
  • Easily takes initiative and works independently.
  • Maturity, professionalism, and good work ethic.

Preferred Qualifications:
  • Bilingual in English and Spanish.
  • Bachelor's Degree.

Benefits:
  • Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave's growth and success.
  • Clear line of sight for career advancement and significant accomplishments.
  • Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance.
  • We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. The Company offers a generous PTO policy.
  • Additionally, you receive 15 paid Company holidays.
  • High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan.
  • 401(k) matching 100% up to 4% of base salary.

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