ZipRecruiter

Log In

3

Entry Level Remote Customer Support Representative Jobs in Frederick, MD

Liveops

Remote Customer Service Agent

Leesburg, VA · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Gaithersburg, MD · Remote

$16.75 - $22.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Hagerstown, MD · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Germantown, MD · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Frederick, MD · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Rockville, MD · Remote

$15.75 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

next page

Showing results 1-20

All JobsCustomer Support Representative JobsEntry Level Remote Customer Support Representative JobsEntry Level Remote Customer Support Representative Jobs in Frederick, MD

Entry Level Remote Customer Support Representative information

See Frederick, MD salary details

$9

$18

$26

How much do entry level remote customer support representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level remote customer support representative in Frederick, MD is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level remote customer support representatives, and how can they be managed?

Entry Level Remote Customer Support Representatives often encounter challenges such as managing high volumes of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to new technologies or platforms. To manage these effectively, it's helpful to develop strong organizational skills, actively seek guidance from team leads or mentors, and stay engaged with training resources offered by the company. Regular virtual check-ins and participation in team chats can also foster a sense of connection and provide valuable support.

What is the difference between Entry Level Remote Customer Support Representative vs Customer Service Associate?

AspectEntry Level Remote Customer Support RepresentativeCustomer Service Associate
Work EnvironmentRemote, home-basedIn-office or remote depending on employer
Required SkillsCommunication, problem-solving, basic tech knowledgeCommunication, interpersonal skills, customer interaction
Common CertificationsNone typically required, but customer service or tech certifications helpfulNone typically required
Industry UsageCommon in tech, retail, telecom sectorsWidespread across retail, hospitality, healthcare

Both roles focus on assisting customers, but the Entry Level Remote Customer Support Representative is specifically designed for remote work with a focus on technical support and troubleshooting, while the Customer Service Associate may work in various settings, including in-person or remote, with broader customer interaction responsibilities.

What is an entry level remote customer support representative?

Entry Level Remote Customer Support Representatives are professionals who assist customers with inquiries, issues, and support requests through channels like phone, email, or chat, all while working from a remote location. They typically handle basic troubleshooting, provide product or service information, and resolve common problems. This role is ideal for individuals starting their careers, as it requires strong communication skills and problem-solving abilities but usually does not demand prior experience. Training is often provided by employers to help new hires become familiar with company systems and customer service protocols.

What skills and qualifications are needed to thrive as an entry level remote customer support representative?

To thrive as an Entry Level Remote Customer Support Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and basic computer proficiency are commonly required. Patience, active listening, and adaptability are standout soft skills for effectively addressing customer concerns and working independently. These skills ensure efficient issue resolution, positive customer experiences, and successful performance in a remote support environment.

What are popular job titles related to Entry Level Remote Customer Support Representative jobs in Frederick, MD?

For Entry Level Remote Customer Support Representative jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Support Representative jobs in Frederick, MD look for?

The top searched job categories for Entry Level Remote Customer Support Representative jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Entry Level Remote Customer Support Representative jobs?

Cities near Frederick, MD with the most Entry Level Remote Customer Support Representative job openings:

Entry Level Remote Customer Support Representative jobs near you

Customer Support & Analytics- Representative

Bertelsmann-Jobs

Westminster, MD • On-site, Remote

$41K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
Penguin Random House, LLC is the world's largest general trade book publisher. It is a division of Bertelsmann AG, one of the foremost media companies in the world.
Job Description
Penguin Random House is seeking a dynamic, self-motivated Customer Support and Analytics Representative to join our team in Westminster Maryland. This position can either be office based or remote.
The regular working hours for this position are Monday - Friday 8:30 am - 5:00
pm.
Candidates must have a professional and natural communication style. The ideal candidate will have the aptitude to cross-train through a broad range of functions and be committed to providing exceptional service. In
addition, the ability to work in a dynamic, fast paced and results driven environment - while embracing our high standard of professional ethics is required. Strong listening skills and technical skills to include advanced EXCEL proficiency is essential. Skills assessment will be part of the consideration process.
Our support representatives serve as the first point of phone and email contact for our internal and external contacts answering inquiries relating to a variety of product information and problem resolution. An individual that is detail-oriented, motivated by team success and has effective time management skills will be successful.
Qualifications
We are seeking candidates with:
  • High School diploma or equivalent; some college preferred but not required
  • Prior customer service experience preferred
  • Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter
  • Excellent PC skills that includes Microsoft Office suite
  • Strong Excel skills required
  • SAP and MARC experience preferred
  • Professional written and oral communication skills
  • Strong analytical and problem solving skills
  • Ability to work in fast-paced environment

Additional Information
The salary for this position is $41,225 per year. This position is eligible for bonus or profit share, contingent on the company's results.
All your information will be kept confidential according to EEO guidelines.
Penguin Random House is an Affirmative Action/Equal Opportunity Employer.
Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We value the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
All your information will be kept confidential according to EEO guidelines.
Recruiting-Platform powered by SmartRecruiters.

Apply