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Entry Level Remote Customer Support Representative Jobs in Elizabeth, NJ

MMC Group LP

Be Seen First

Remote Call Center -NJ residents only BYOD

Jersey City, NJ · Remote

$18/hr

Remote Customer Support Representative BYOD: Use your device WFH Opportunity - New Jersey Residents Pay: * $18/hour, Customer Service Representative II - Health Insurance Marketplace 100% Remote ...

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All JobsCustomer Support Representative JobsEntry Level Remote Customer Support Representative JobsEntry Level Remote Customer Support Representative Jobs in Elizabeth, NJ

Entry Level Remote Customer Support Representative information

See Elizabeth, NJ salary details

$9

$18

$27

How much do entry level remote customer support representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level remote customer support representative in Elizabeth, NJ is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.06 per hour, depending on experience, location, and employer.

What is an entry level remote customer support representative?

Entry Level Remote Customer Support Representatives are professionals who assist customers with inquiries, issues, and support requests through channels like phone, email, or chat, all while working from a remote location. They typically handle basic troubleshooting, provide product or service information, and resolve common problems. This role is ideal for individuals starting their careers, as it requires strong communication skills and problem-solving abilities but usually does not demand prior experience. Training is often provided by employers to help new hires become familiar with company systems and customer service protocols.

What skills and qualifications are needed to thrive as an entry level remote customer support representative?

To thrive as an Entry Level Remote Customer Support Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and basic computer proficiency are commonly required. Patience, active listening, and adaptability are standout soft skills for effectively addressing customer concerns and working independently. These skills ensure efficient issue resolution, positive customer experiences, and successful performance in a remote support environment.

What are common challenges faced by entry level remote customer support representatives, and how can they be managed?

Entry Level Remote Customer Support Representatives often encounter challenges such as managing high volumes of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to new technologies or platforms. To manage these effectively, it's helpful to develop strong organizational skills, actively seek guidance from team leads or mentors, and stay engaged with training resources offered by the company. Regular virtual check-ins and participation in team chats can also foster a sense of connection and provide valuable support.

What is the difference between Entry Level Remote Customer Support Representative vs Customer Service Associate?

AspectEntry Level Remote Customer Support RepresentativeCustomer Service Associate
Work EnvironmentRemote, home-basedIn-office or remote depending on employer
Required SkillsCommunication, problem-solving, basic tech knowledgeCommunication, interpersonal skills, customer interaction
Common CertificationsNone typically required, but customer service or tech certifications helpfulNone typically required
Industry UsageCommon in tech, retail, telecom sectorsWidespread across retail, hospitality, healthcare

Both roles focus on assisting customers, but the Entry Level Remote Customer Support Representative is specifically designed for remote work with a focus on technical support and troubleshooting, while the Customer Service Associate may work in various settings, including in-person or remote, with broader customer interaction responsibilities.

What are popular job titles related to Entry Level Remote Customer Support Representative jobs in Elizabeth, NJ?

For Entry Level Remote Customer Support Representative jobs in Elizabeth, NJ, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Support Representative jobs in Elizabeth, NJ look for?

The top searched job categories for Entry Level Remote Customer Support Representative jobs in Elizabeth, NJ are:

What cities near Elizabeth, NJ are hiring for Entry Level Remote Customer Support Representative jobs?

Cities near Elizabeth, NJ with the most Entry Level Remote Customer Support Representative job openings:

Entry Level Remote Customer Support Representative jobs near you

Customer Support (Tier I) Representative

TeamBuilder

Manhattan, NY • Remote

$18.75 - $23.75/hr

Full-time

Medical, PTO

Re-posted 25 days ago

Job description

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment.
We are looking for an early-career Customer Support Representative who is client-focused and enables our customers to achieve their business goals and maximize the value of TeamBuilder's platform. You'll be a vital part of our customer success team working closely with product and implementation experts to support the delivery of the product to our clients and responding to issues and concerns as they arise.
Key Responsibilities
  • Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier 1) responding to approximately 20+ tickets per day.
  • Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business.
  • Adhere to ticket processing workflows, ensuring all issues are logged, prioritized and escalated as needed.
  • Share technical expertise with clients, guiding them through the use of TeamBuilder's platform and promoting adoption of our learning and optimization tools.
  • Collaborate with internal teams to share best practices and contribute to the documentation and streamlining of support procedures.
  • Participate in shift coverage as required, ensuring client needs are met across time zones.

Skills & Traits
  • Actively seek to learn, and become expert on TeamBuilder's product to support product delivery and customer success; demonstrate precision in handling tasks and support requests.
  • Must have stamina and the ability to prioritize and manage multiple tasks and requests simultaneously in a fast-paced environment.
  • Collaborate cross-functionally and engage in inventive problem-solving.
  • Excellent active listening, written, and verbal communication abilities.
  • Ability to establish and maintain effective relationships with customers and colleagues at all levels.
  • Display a strong commitment to our mission, customer success, and delivering outstanding results.

Qualifications
  • Ideally, some experience in technical customer service or a help desk role, preferably within a professional/clinical environment.
  • Undergraduate degree strongly preferred or equivalent work experience considered. Relevant certifications are a plus.
  • Some experience with SaaS customer service or a client-facing help-desk background answering live chats and emails. Use of Zendesk is desirable.
  • Ability to work remotely across multiple time zones, with flexibility to shift hours based on client demand and location.

Additional Information
  • Job Type:Full-time, Exempt
  • Location:Remote
  • Compensation:Competitive and includes paid time off, medical benefits, and the potential for an annual performance bonus and equity.
  • Culture:We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.

Apply